Top Things You Missed IN Retail

Among the challenges faced by eco-friendly haircare brand Davines during the COVID-19 pandemic was a loss of word-of-mouth promotion from its salon partners to their clients as these businesses shut down. In response, Davines partnered with AI-powered commerce discovery platform Coveo to develop an ecommerce strategy that compensated for the loss of its salon presence, using an AI-powered approach that personalized the customer journey and also generated “buzz” — and demand for products — via social proof.

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Shoppers are at the forefront of Grupo Éxito’s latest adoption to deliver seamless front-end transformation in its stores. Between the end of 2022 and early 2023, consumers will find a new Self Checkout experience by Toshiba Global Commerce Solutions at its stores across the company’s banners, including Éxito, Carulla, Surtimax and Super Inter. This is the first grocery implementation of Toshiba’s Self Checkout solution in Colombia.

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Sonny’s BBQ has successfully navigated the ever-changing restaurant landscape since 2020 by quickly shifting its business model and ensuring minimal disruption to the supply chain. Putting guests, team members, franchisees, and vendor relationships at the center of decision-making has not only impacted strong sales, as demonstrated by 18% comparable stores sales growth in 2021 vs 2020 but led to the development of new store prototypes and investment in technology.

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The discount giant is pushing ahead with efforts to attract international sellers for its third-party online U.S. marketplace by targeting Canadian companies selling on its Canadian third-party marketplace. Leveraging the Canada-United States-Mexico free trade agreement (CUSMA), Walmart is opening its U.S. supply chain services and infrastructure to offer participating Canadian sellers delivery across the contiguous U.S. in as fast as one to two days.

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The Al Meera Consumer Goods Company is partnering with Zippin to deploy Zippin's multimodal artificial intelligence solution in Qatar locations that have yet to be named. The retailer aims to open fully autonomous stores offering convenience fare, according to a press release.

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Cub has rolled out across its corporate stores the Fresh Operating System from Afresh Technologies, a provider of artificial intelligence-powered technology built specifically for fresh categories within grocery.

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Duetto, a software as a service provider (SaaS) of revenue strategy solutions, announced today that its revenue strategy platform has been selected by Soul Community Planet (SCP), a purpose-driven Holistic Hospitality company, to optimize revenue across its growing portfolio of hotel properties.

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If there is one thing that has come out of COVID and resulting events since for retailers is that that the current retail supply chain is broken. For the last 25 years retailers moved from a resilient mixed supply chain with manufacturers domestic and abroad to one that is as much as 75-90% reliant for finished goods from oversees and has over 90% exposure to raw materials from overseas (even local farms require fertilizer).

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The parent company of Quiznos and Taco Del Mar has inked a partnership and development deal with BCubed Manufacturing, a Michigan-based manufacturing company that makes high quality, fully outfitted free-standing drive-thru restaurants. The modular restaurants are manufactured off-site and then shipped fully equipped to the site. They are “plug-and-play” as they arrive pre-wired, pre-plumbed and inspected, dramatically reducing the development timeline.

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Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated tailored-made destination retail moments with Virtuoso's cruise partners.

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After piloting Visper 2.0, a new solution from Birdzi that enables grocers to create personalized promotions with no manual input, enabling every element to be specifically customized to each individual shopper, regional grocer Coborn’s Inc. experienced an increase in loyalty.

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Eureka! Restaurant Group's new loyalty program and app enhances the personalized connections with its guests, both in restaurants and in the digital space. Eureka! has partnered with Thanx, the loyalty and guest engagement platform, to take the guest engagement to the next level.

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Genghis Grill has updated its mobile platform thanks to a partnership with Punchh, a loyalty and engagement platform. Fans can now access the app featuring more lucrative rewards and easier mobile ordering, according to a company press release.

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Hudson, a Dufry company, will serve a new travel location, Colorado Springs Airport, through a seven-year contract to operate three new stores. The stores, two travel convenience and one specialty retail, will be individually designed and offer locally sourced products, as well as automated self-service and checkout options.

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Trove reports that its technology is now present in 700 bricks and mortar stores in the USA. Arc’teryx, Eileen Fisher, Levi’s, Lululemon, Patagonia and REI are among the companies now offering their customers a convenient way to trade in items at stores.

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The Seattle Seahawks and Lumen Field have revealed plans to introduce a new store powered by Amazon’s Just Walk Out technology for checkout-free shopping and Amazon One for entry and payment with palm recognition. Lumen Field will become the first NFL stadium to implement both technologies in a single store, District Market.

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New hotel brand prioritizes tech stack to ensure ROI on personalized marketing, frictionless purchases and easy-to-use BOH software.

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Working with Coca-Cola and Dave & Busters, Zippin has launched what is pitched as the first in-restaurant checkout-free store in Hollywood, Florida.

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Envysion Inc, a Motorola Solutions Company is pleased to announce that we have met Domino’s Pizza’s Corporate security requirements to be an official 3rd party vendor as their managed video provider. “We are excited to work with Domino’s Pizza and provide actionable insights into their operations via our managed video software alongside our partnership with Wizardline.

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Rivian launched its first vehicle, the R1T electric truck, at the end of last year. It’s been working to scale up production and is planning to ship its SUV — the R1S — built off of the same platform, later this year. The partnership with Amazon is still on track. Following its investment, Amazon said it would purchase 100,000 custom-built electric delivery vans, part of its move to electrify its last-mile fleet by 2040.

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RELEX Solutions and DoorDash today announced a partnership to implement RELEX’s AI-driven supply chain planning solution to service DoorDash’s DashMart locations.

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Consumer budgets may be more crunched these days, and so to provide an incentive to keep shoppers active, while keeping spending in mind, Walmart+ is growing once again, this time with its own micro-rewards program built into the larger membership offering.

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Standard AI and Chartwells Higher Education, a division of Compass Group, have announced an expanded partnership that will bring 100 autonomous retail experiences to higher education institutions in the US.

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In June, Empire Co. Ltd. revealed its co-ownership of Scene+, one of Canada’s leading loyalty rewards programs, along with Scotiabank and Cineplex. Atlantic Canada was the first region in the country to introduce Scene+ in Empire’s family of stores. Now Empire is scheduled to launch the program at stores in British Columbia, Alberta, Saskatchewan and Manitoba on Sept. 22, continuing with additional regional launches through the remainder of Canada in 2022 and into early 2023.

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Revionics today announced that Grupo RFP has deployed Revionics’ Base Price Optimization solution. With the technology adoption, Grupo RFP is able to achieve more sophisticated and science-driven pricing strategies that deliver greater value to its customers and business.

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IDeaS, a SAS company, the leading provider of hospitality revenue management software and services, announced today its G3 Revenue Management Software (RMS) is now the exclusive revenue management provider for Nobu Hotels. The software has been implemented at seven Nobu properties globally and will be the exclusive RMS for all future properties.

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White Spot Hospitality has selected Jolt Software, the leader in digital food safety and operations execution software, for checklists, labels, and temperature sensors for its Full-Service Locations.

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Over the past 10 years, American Giant has gained a reputation as the creator of the greatest hoodie ever made. But the direct-to-consumer (DTC) brand has other big goals, especially as many brands in its orbit assess costs and find ways to maintain profitability.

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Car IQ®, a leading provider of vehicle payment solutions, today announced that Kum & Go, family-owned convenience retail and fuel chain, will accept the company's payment solution allowing its fleet customers a simple and secure way to purchase fuel without the need for a credit card. Car IQ Pay will be live at Kum & Go's more than 400 locations across the Midwest beginning this fall.

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Back in 2020, Walmart announced it was partnering with drone delivery service Zipline to provide on-demand health and wellness product deliveries. The plan, according to a CNBC report, is to expand and offer all general merchandise via drone delivery. It was the second drone announcement for Walmart in September of that year. The first was a pilot project with Flytrex for grocery and house products.

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Kmart Australia is changing in-store shelves to wood and using foam underlays in the back-of-house to improve the readability of radiofrequency identification (RFID) tags attached to apparel.

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The fast-casual restaurant chain is testing AI technology from OpenCity in drive-thru lanes at select stores in the greater Rochester, N.Y. area. The pilot stores, in Greece and Webster, N.Y., have implemented OpenCity’s proprietary voice AI ordering technology, called “Tori”, for drive-thru orders.

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A logistics service provider is preparing to deploy robotic vehicles in its supply chain. Pitney Bowes will integrate class 6 autonomous box trucks from Gatik into its e-commerce logistics network in the Dallas network beginning in the first quarter of 2023. The Gatik vehicles are specifically built for the middle mile – the point in the supply chain where goods travel between warehouses or from a warehouse to a “last mile” pickup point, such as a store or sortation center).

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A Virginia Beach company slated to whisk Walmart deliveries to millions of households by drone announced on Wednesday that it is expanding its headquarters and establishing a center for testing, training, research and development at a public junior college.

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Adyen, a financial technology platform of choice for leading businesses, has announced that Pet Supplies Plus has selected the platform to power its payments online and in-store for its approximate 230 corporate locations and 400 franchisee locations in the United States.

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American Eagle’s early adoption of metaverse marketing and sales tactics has continued through the summer as part of its back-to-school campaign. The retailer is tapping Roblox and adding Meta’s Meta Quest 2 virtual reality headsets to its innovation budget to get in front of Gen-Z consumers who are interested in the metaverse.

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HelloFresh is deploying Informatica data management solutions to improve its use of data and manage data as a strategic asset. Having seen exponential growth since going public in 2017, including the acquisition of Greenchef, Youfoodz, and Factor; and operating in 17 countries as of the first quarter of 2022, HelloFresh embarked on a companywide initiative to shift how data is managed across the enterprise.

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The Home Depot began distributing 125,000 hdPhones to store associates in June 2022, but as with any piece of hardware, the multi-function devices are really only as good as the in-store networks supporting and connecting them. That’s a major reason the rollout coincided with a network refresh for the retailer’s U.S. and Canadian stores that is slated to be complete by late 2022 or early 2023.

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Jesta I.S. Inc., a global developer of modular cloud solutions and unified ERP for retailers, e-tailers, wholesalers and brand manufacturers, is excited to announce that a leading global distributor and multi-banner retailer of sports and outdoor wear has selected Jesta’s Omnichannel Merchandising, Point of Sale, Mobile Store, Warehouse Management and Analytics solutions to drive its digital and physical channel expansion.

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Retail data provider IRI expanded its partnership with data platform LiveRamp to allow marketers to collaborate and enrich their first-party data, per a press release. Kraft Heinz and Danone both utilize LiveRamp’s Safe Haven platform to access IRI’s segment and transaction-level data.

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Meta and an e-commerce venture between India’s Reliance Retail and Jio Platforms are bringing grocery shopping to WhatsApp.

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Amazon Web Services, Inc. today announced that Pick n Pay Group has migrated its entire on-premises information technology (IT) infrastructure to AWS.

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Fresh convenience market Alltown Fresh is helping provide customers with locally sourced healthy food in a convenience format by partnering with Mable, an online wholesale platform for grocery. The partnership enables wholesale distribution of local specialty foods to Alltown Fresh’s 12 store locations in the Northeast.

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The chain said it was halting certain projects that lacked a clear ROI and shifting its focus to other forms of technology instead.

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In a LinkedIn post, Primal Mistry, Head of Digital Trading at Holland & Barrett, said: “It’s been really fascinating seeing how powerful the impact of TikTok trends has been on driving performance in key parts of our proposition - in particular health and beauty supplements.”

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In a recent webinar, we talked with industry experts from Snowflake and Slalom to explore how leading brands can enhance their visibility in order to score long-term wins and thrive regardless of what the future holds.

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MOTO has announced a partnership with Picnic Works, a food automation company, to help the brand produce a higher volume of artisan craft pizza, according to a press release.

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Pilot Co. is partnering with Kodiak Robotics, a self-driving trucking company, to develop autonomous truck services at Pilot and Flying J travel centers.

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Kwik Trip Inc.'s first fast electric vehicle (EV) charging station in Minnesota is open for business. The convenience store in Schumann Business Park in Stewartville is also the first in the state to offer the Level 3,180 kW ABB Fast Charger. Dairyland Power Cooperative worked with Kwik Trip on the offer, providing funding and assistance for the implementation.

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PredictSpring today announced that The Lovesac Company, the home furnishing brand best known for its Sactionals, The World's Most Adaptable Couch™, has chosen PredictSpring’s modern POS to provide an enhanced shopping experience for its customers and fuel future growth.

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Meijer is launching its participation in the Great Lakes Plastic Cleanup Program with the use of two robotic technologies – the BeBot and Pixie Drone – to clean up Midwestern beaches and waterways in partnership with the non-profit Council of the Great Lakes Region (CGLR).

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In advance of the holidays, Tops Markets LLC has launched a new online gift card mall. Powered by global branded payments provider Blackhawk Network, Tops’ program offers shoppers a seamless e-commerce experience when they purchase customized gift cards.

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In an effort to offer more health services and food security to consumers, Walmart is teaming up with a digital diabetes management company to provide personalized grocery recommendations. Users of the Llena (AI) Health Solutions, Inc. platform can browse its “Cook it Yourself” module to browse and buy foods from Walmart that work for them and their diet.

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The discount giant is partnering with “smart garage” technology provider myQ to soon let users of the myQ app monitor, control and secure their garage door for inHome deliveries. Launched in 2019, Walmart’s InHome service delivers fresh groceries, everyday essentials and other products directly into customers’ homes, including placing items straight into their kitchen or garage refrigerator. The service also provides pick up for Walmart.com returns.

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