Top Things You Missed

In a bid to capture ongoing increases in both online shopping and time spent at home, the world’s largest furniture and home furnishings retailer is turning to technology to give its massive customer base the confidence and inspiration needed to custom design their own living spaces.

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Nike expects to realize value from its new enterprise resource planning (ERP) system this year — the biggest investment the apparel and footwear company has made in its digital transformation.

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The fast-food hamburger giant is now supporting the payment capabilities of its U.S. consumer app with technology from Ayden. The two companies began working together in early 2020 in the U.K., and are now expanding to other markets globally.

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Convenience-store retailer Yesway is installing more than 400 ATMs from Payment Alliance International (PAI), a Brink’s company specializing in ATM portfolio management tools and services.

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Rural communities face a number of challenges in order to access and use reliable digital communication networks. Aside from the widely-recognized obstacles of last-mile connectivity, especially in remote areas, the primary reasons for low uptake are affordability and lack of relevant content, skills and digital literacy.

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Pod Foods, reinventing the grocery supply chain with the first full-service wholesale B2B marketplace with built-in logistics, today announced the addition of Sprouts Farmers Market to its distribution channel which spans the United States, and is now making its first deliveries in the Southeast.

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Chick-fil-A is testing express drive-thru lanes at select stores, the quick-service restaurant company announced Wednesday. These new lanes will be for mobile orders only.

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The home goods retailer is introducing an all-new buy now, pay later (BNPL) solution called “Welcome Pay,” which offers customers an opportunity to pay more flexibly over time, with no fees and zero interest. Payments can be managed through any Bed Bath & Beyond banner website or mobile app, and there is an ability for shoppers to pay in advance.

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If you know anyone who works in demand forecasting or inventory management for a retailer, they could maybe use a hug.

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The home improvement giant is making a large-scale investment in edge technology and network as a service (NaaS) to drive enhanced customer and employee experiences across all of North American stores.

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From Taco Bell’s quadruple drive-thru to Panera’s dining room-free store, restaurants seem to be in a race to launch the smallest store prototype –and Schlotzsky’s is no exception. The Focus Brands-owned sandwich chain first announced two smaller units — an 1,800-square-foot and 1,000-square foot prototype — back in 2020, and just opened the first D-1,000 in Oklahoma City.

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Kura Sushi USA, an Irvine, California based Japanese restaurant that features a revolving sushi service, has announced delivery robots, self checkout and self-order beverage ordering, according to a press release. The technology will be introduced to all the company's 37 restaurants.

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Last year, the company tested a voice-activated shopping list using Amazon Alexa, an AllRecipes voice skill, and a Skittles-branded voice alarm where consumers could prank their family and friends. It also effectively reached consumers who were new to the brand via voice-activated ads placed on the Amazon Advertising Network, Mars Wrigley’s social media channels, and elsewhere.

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Global hospitality company will use Amadeus’ full suite of industry-leading business intelligence to gain a consolidated view of global portfolio performance and enhance forecast projections based on forward-looking market insights.

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Through deepening their partnership with myDigitalOffice and expanding their use of MDO’s platform, Dimension Hospitality will gain access to consistent, reliable, and live data for their entire portfolio, creating unprecedented visibility for the corporate, regional, and on-property teams.

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Canada’s largest retailer is getting into the increasingly competitive rapid grocery-delivery field through a partnership with San Francisco-based DoorDash Inc. Starting in August, Loblaw Cos. Ltd. will offer customers delivery in roughly 30 minutes or less, beginning in Toronto and Winnipeg before expanding to 10 locations across the country within that month. Within a few years, Loblaw expects to have 40 to 50 PC Express Rapid Delivery locations.

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Albertsons Media Collective, the retail media arm of Albertsons Cos., has adopted audience and measurement solutions from The Trade Desk to help give CPG advertisers a sharper picture of connection between ad campaigns and customer sales.

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On the Border was investing in technology designed to improve guests’ experience. When off-premise became the go-to channel early in the pandemic, it launched a new website and online ordering platform that was easier to use. For dine-in guests, it rolled out a digital waitlist system that texts a person when their table is ready.

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SPAR UK has inked a partnership deal with Deliveroo covering all 2,160 of its stores in England, Scotland and Wales.

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Komax needed a single retail platform to manage multiple countries and brands for the modern omnichannel retail. Komax chose the Oracle Retail suite of services deployed on Oracle Cloud Infrastructure (OCI) and partnered with SkillNet to achieve its goals.

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Ingka Group, the largest Ikea retailer, has launched a new artificial intelligence driven digital home design experience, Ikea Kreativ.

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PVH Europe, home to the global headquarters of Tommy Hilfiger and European offices of Calvin Klein, has selected the Mendix low-code platform.

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The Implementation of Teamwork’s cloud-based mobile Point of Sale and Order Management System will enable omnichannel services by offering customers endless fulfilment options such as Buy Online Pick Up In-Store (BOPIS), Buy Online Ship from Store (BOSHIP), and Buy In-Store Ship from Warehouse.

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In the first phase, New Look will be leveraging commercetools technology to focus on improving the transactional element of its online shopping experience, updating order capture, the checkout journey and cart functionality and pricing.

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Swedish company, ieye, is tapping Sony technology as it looks to “refashion the traditional optics industry” with its network of pop-up eye testing kiosks.

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sweetgreen is continuing to enhance its digital experience with the launch of Rewards and Challenges. With total digital sales representing 66% of the company’s Q1 2022 revenue, the pilot program aims to drive customer frequency and restaurant volume through additional customer value and engagement for its digital customer base.

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The aim of this tie up is to create supply chain visibility, improve merchandise availability and to deliver excellent shopping experiences. Nedap’s inventory management platform Hugo Boss with end-to-end, real-time inventory visibility and optimal merchandise availability using RFID technology.

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The Home Depot has selected Aruba ESP (Edge Services Platform) delivered via HPE GreenLake for Aruba networking, to power “advanced customer and associate experiences” across its US stores.

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Ivalua has teamed up with Migros – one of the world’s top 40 retailers – to digitise its indirect source-to-pay (S2P) process.

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Betting big on the future of Web3, lifestyle brand Alo Yoga now accepts cryptocurrency as payment for online purchases, according to a press release shared with Retail Dive.

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Bestway Retail is extending the use of age estimation technology in a number of Bargain Booze stores in the UK following a trial with Innovative Technology Ltd (ITL).

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Walmart Canada is piloting Walmart Now, the first virtual convenience store available in Canada, in the Greater Toronto area.

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Loblaw Companies Ltd. is partnering with DoorDash Inc. to make online delivery available to customers in an expected express delivery time of 30 minutes or less, beginning in August 2022.

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GUESS has adopted Matterport digital twins/AI to ensure store brand consistency and create immersive, virtual experiences for its employees, buyers, and wholesale partners.

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Walmart Connect – the closed-loop omnichannel media business of America’s largest retailer offering advertisers an opportunity to reach Walmart shoppers on Walmart’s site and app, across its physical locations, and across the web – today announced a strategic partnership with Omnicom Media Group, the media services division of Omnicom Group Inc.

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NOWEDA, a cooperatively organized pharmaceutical wholesale company with more than 9,300 members throughout Germany, will partner with RELEX Solutions, provider of unified retail planning solutions.

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Germain Hotels properties will be able to send 3rd-party guests a unique link so they can enter their credit card information through a PCI-compliant and secure online interface, instead of filling out paper or PDF credit card authorization forms.

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Medallia, Inc. announced that Travelodge, the UK’s largest independent hotel brand, has implemented Medallia’s experience management platform to power its new Voice of the Customer program.

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GNC is expanding its meal delivery service in a big way. The vitamins and supplement retailer is now delivering its healthy meal options across the United States. (The service is not available in Alaska, Hawaii or Puerto Rico.)

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The bai Hotel Cebu, located between Cebu and Mandaue City in The Philippines, recently became the first hotel outside of metro Manila to deploy a self-check-in kiosk allowing guests to enjoy the hotel facilities and surroundings.

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Quick commerce big hitter Gopuff has announced a tie up with The O2 arena in London.

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Just Salad, a fast-casual restaurant concept with a mission to make everyday health and everyday sustainability possible, today announced its recent partnership with DailyPay — the leading provider of on-demand pay. With the partnership, Just Salad will leverage DailyPay's industry-leading technology platform to offer its employees access to their pay as they earn it.

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Local Express is the first Walmart GoLocal client to focus more widely on specialty food and beverage retailers such as local independent grocers, bakeries and restaurants.

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The Hispanic grocery chain is partnering with Bitcoin ATM and digital currency machine (DCM) operator Coin Cloud to deploy DCMs in stores across its three-state Western market area, enabling customers to use cash to buy, sell and exchange Bitcoin, Ethereum and more than 40 other digital currencies.

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Radisson Hotel Group announced its latest innovations, from new developments to EMMA, the Group’s exclusive unified technology platform that serves all core functions, to incorporate all hotels in the portfolio within one unified Revenue Management System, to automated total revenue forecasting, as well as the introduction of dynamic pricing for Food and Beverage.

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The discount giant is rolling out an AR-enabled capability on its iOS app to all customers by early July that will enable shoppers to view furniture and home décor items in their personal spaces with a few swipes on their phones. This feature will initially be available for 300 furniture and home décor items, with plans to expand to back-to-college items over the coming months.

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At the recent re:MARS 2022 global artificial intelligence (AI) event hosted by Amazon, Dilip Kumar, VP, physical retail and technology, Amazon, discussed how the omnichannel giant leverages computer vision and ML algorithms in an ongoing effort to deliver easier and faster in-store shopping experiences for customers.

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Cartology, a retail media business based in Australia, powered by Woolworths Group, and out-of-home ad tech producer Broadsign have partnered to enhance Cartology's retail media network, according to a company press release.

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