Top Things You Missed IN Retail

One key AI development is the current testing of a voice experience on the Walmart app. Through this feature, which builds on Walmart’s Text to Shop platform, customers can use voice commands to build their lists, converse with a bot assistant, book pickup and delivery time slots and more.

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American Express has stepped up its partnership with Booker Group, meaning thousands more independent retailers across the UK will be able to accept its in-store card payments under a new agreement. 

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One of the biggest initial shifts was dedicating one drive-thru lane to mobile order pickup across company-owned locations.The brand considered the move before COVID arrived, and like most tech-forward initiatives during the pandemic, innovation timelines accelerated.

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With Oracle NetSuite, TGI Fridays has been able to take advantage of an integrated business suite to consolidate financial processes, increase efficiency, enhance cash flow, and improve decision-making across its global chain of restaurants.

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Boba Tea Company is leveraging the AI-powered UKG Ready suite to drive significant business growth and create a culture where employees are inspired to deliver an exceptional customer experience.

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Restaurants lean into digitally powered curbside offerings to direct customers away from delivery and drive thru.

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Domino’s Pizza announced last week that the company is partnering with Microsoft Cloud and Azure OpenAI Service to create a generative AI assistant that can help improve both employee and customer service.

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Sky Zone, a Los Angeles-based operator of experiential indoor trampoline parks with more than 300 global locations, is deploying 24/7 remote-monitored attend-less kiosks that dispense Mini Melts ice cream. The units work off cellular data that connects nationwide.

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Żabka Polska has announced new autonomous stores, powered by AiFi technology, at the campus of Medical University of Warsaw, the campus of Warsaw University for Life Sciences, and student dormitories at Basecamp Student.

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Many brands have live generative AI programs up today including Stitch Fix, eBay, Newegg, Babylist, UrbanStems and J’evar.

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Amazon is introducing an array of new artificial intelligence and robotics capabilities into its warehouse operations that will reduce delivery times and help identify inventory more quickly.

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Amazon Pharmacy customers in College Station, Texas can now get their prescription medications dropped outside their door via Amazon’s drone delivery service within 60 minutes of placing their order, at no additional cost.

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BRIX Holdings chief technology officer Carissa DeSantis said the company’s tech stack has been updated to better position the company for further growth.

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Google Cloud and Unilever have partnered to launch a new app for employees, My Unilever.

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Polywood furniture automated its fraud detection processes at checkout, resulting in higher conversion rates.

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The roll-out agreement between the two companies will see the addition of 130 stores to existing locations, while also expanding to new store categories as SES-imagotag further extends its footprint in new verticals and in North America.

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Sonny’s BBQ has launched Flybuy and Koala technology across all of its locations to help improve the guest’s off-premise experience.

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The department store retailer is rolling out mstylelab, a new metaverse environment accessible by consumers via any device or browser.

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The trusted specialty retailer of nutritional products will implement Jumpmind’s solutions across nearly 700 stores to support improved customer and associate checkout experiences

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The discounter is renewing an agreement with Denali, a full-service recycler of organics, to provide food waste recycling at its 4,700 stores in the U.S.

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Inside the retail giant’s ambitious plan to leverage artificial intelligence for smarter, faster and more personalized shopping

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Paradies Lagardère has deployed ARHT’s Capsule Hologram technology at The Goods Express@CLT store, situated in Charlotte Douglas International Airport, to provide shoppers with a virtual interactive associate.

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Marriott International has signed a global contract with Shiji that will enable the expansion of Shiji’s Infrasys Cloud POS to Marriott hotels all over the world.

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Snappy Group, the technology business behind grocery and convenience store delivery app, Snappy Shopper, has announced a new partnership with Irish convenience grocery retailer, Centra.

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Southern Co-op and Scottish Midland Co-operative (Scotmid) have selected SymphonyAI Retail CPG assortment and space planning solutions for implementation across the food business in the companies’ nearly 500 managed and franchise convenience stores in various regions of the UK.

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A&W Canada has launched a reusable cup program dubbed "A&W One Cup." Unlike traditional reusable cup programs, the 'A&W One Cup' stands out for its innovative exchangeable feature, promoting circular usage.

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Hilton announced two new digital innovations designed to create a more seamless travel experience for small- and medium-sized businesses.

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Iced tea franchise HteaO has selected Revel Systems as its POS of choice for 270 new locations, adding to the 80 units already live on Revel's platform, according to a press release.

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Takeoff Technologies announced Thursday its partnership with the Midwestern grocery chain, which has 550 locations across eight states, to boost the merchant’s direct order fulfillment efficiency, enabling it to offer more “time slots and availability” to eGrocery customers.

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The pet food supplier has implemented Emplifi Service Cloud and delivered a 97% match-rate for enquiries answered by AI-powered chatbot technology.

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A prominent dairy and meat industry group replaces legacy system with RELEX to improve customer service level and reduce inventory through more precise forecasting and exception-driven planning processes

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The Dune Group has gone live with OneStock’s order management system.

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All participating The Fresh Market stores will be available on DashPass, DoorDash’s membership program that offers members $0 delivery fees from thousands of restaurants, grocery, and convenience stores nationwide.

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Ulta Beauty’s tagline is, “The possibilities are beautiful,” and many of the retailer’s newest and most innovative possibilities have been powered by digital tools and technology.

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Luxury shoe brand Manolo Blahnik has selected Oracle NetSuite to help enhance supply chain efficiency, consolidate financial processes, and improve visibility into its growing global operations.

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Saratoga Casino Holdings LLC has implemented Agilysys’ POS solution at two of its casino sites and is expanding its footprint of the feature-rich system that enables staff members to deliver High Return Hospitality.

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