Top Things You Missed IN Retail

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The gas/convenience retailer is partnering with Samsung Electronics America on a pilot program involving Samsung smart signage displays, among other technologies, at three Chevron ExtraMile stations.

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The fast-food burger giant contributes $108 billion a year to the U.S. gross domestic product, according to an economic impact report released this week. That impact is spread throughout the country.

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With the adoption of generative AI spreading across industries, it has been fascinating to see how Microsoft customers are applying this groundbreaking technology to tackle their unique business challenges.

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PayPal Holdings Inc. is introducing six new artificial intelligence (AI)-based customer engagement solutions.

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The discounter, which has launched a variety of AR-based shopping tools since purchasing Zeekit, a virtual fitting room start-up, in May 2021, is expanding is AR offering with a new optical virtual try-on feature.

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The discount chain is expanding its use of AI from solution provider Shelf Engine, which offers demand forecasting capabilities and other inventory insights, to 3,000 stores by the end of the retailer’s 2023 fiscal year in early February.

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Panda Express has tapped GridPoint, a cleantech company that decarbonizes commercial buildings and accelerates the transition to sustainability, in all U.S. locations during the next 18 months.

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COOP Italia has chosen RELEX Solutions to enhance its distribution centers (DC) and service levels. The decision comes as part of COOP Italia’s ongoing commitment to customer satisfaction and operational excellence.

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Jersey Mike's Subs is relying on a voice AI ordering system created by SoundHound AI to take phone orders.

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Oracle announced thatMarriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for Luxury, Premium, Select Service, and Midscale Properties.

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Bluestar Alliance is automating key supply chain operations with a third-party logistics (3PL) platform.

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Hilton is expanding its mobile messaging platform to its more than 7,000 Hilton properties worldwide by the end of 2024. The system, developed in partnership with Kipsu.

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Freshpet chose Emplifi's Service Cloud and deployed a FAQ chatbot, which the brand named "Scout," that automatically "retrieves" answers to many basic questions that previously would have required a team member's time.

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GameStop seamlessly integrated disparate parts of its enterprise using the Yoobic digital workforce platform.

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14 fast casual restaurant execs reveal how they are testing artificial intelligence or robotics.

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Retail success in 2024 will rely on being proactive. Leaders will need to identify and move on winning strategies in areas such as health and wellness, new technologies, customer experiences and value initiatives.

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The country’s largest independent online retailer of used books, ThriftBooks has been able to scale its operations over the last 20 years with an in-house-developed AI solution called KeepBook.

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American Freight is testing out generative AI applications and ways to make the online shopping experience more like visiting a store.

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Starbucks is seeing its artificial intelligence data efforts boost its rewards program effectiveness, incentivizing consumers to spend more and visit more often.

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Parcel delivery firm DPD UK has chosen Blue Yonder’s SaaS-based Returns Management solution to provide a digital portal that will be made available to all of its retail customers.

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BigCommerce has announced the launch of White Stuff, a British fashion and lifestyle brand, on its platform.

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Kueski, a buy now, pay later (BNPL) provider in Latin America, is available as a payment option on Amazon Mexico.

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Zeotap reports that DOUGLAS, an omnichannel premium beauty destination, has selected Zeotap CDP in a bid to elevate its customer engagement and orchestrate touchpoints efficiently through various channels.

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Retail247 reports the selection and deployment of Origin as the product information management (PIM) solution for Piglet in Bed, a bedding and homeware brand.

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REWE Group has partnered with Cimcorp on a project involving an automated fulfilment system for fruit and vegetables at the REWE logistics centre in Oranienburg, Germany, approximately 50 km north of Berlin.

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United Natural Foods, Inc. (UNFI) will implement an artificial intelligence-powered robotic automation system, manufactured by Symbotic, in its soon-to-be completed distribution centers in Manchester, Penn.

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Noodles & Co. was spending hours manually updating and configuring product recommendations for digital customers. However, these recommendations were not rooted in data or user behavior, leaving potential revenue on the table.​​ Noodles & Co. was eager to embrace a technology solution that uses machine learning to provide smart solutions and save time.

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To help customers find products that align with their dietary needs and preferences, St. Louis-area grocer Dierbergs Markets is partnering with food tech company Fig.

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Bridgeline Digital, Inc. announced today that a leading building materials retailer has selected Bridgeline's AI-powered search technology, HawkSearch, to enhance their eCommerce site.

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Little Caesars is deploying the Deliverect OMS to bolster its delivery services across the U.S., Canada and Mexico, and enhance operations across additional international markets.

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Crucial to 7-Eleven's mission to create a better customer experience is the Gulp Media Network. Launched in October 2022, Gulp Media is designed to leverage 7-Eleven's customer data, which is 90 million loyalty members strong, Jarratt explained, or approximately one in four Americans.

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If data is the new oil, then Walmart is sitting on a gusher. Three years ago, the company launched a concerted effort to refine and distribute that rich resource, not just for itself but also for its suppliers. The result — a suite of data insights tools called Walmart Luminate — is now being used regularly by Walmart merchants and suppliers under the banner of the company’s Data Ventures division.

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Materne North America (also known as GoGo squeeZ) realized it needed to reduce packaging spend and expand its carton supplier network after a period of double-digit growth.

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Hutchinson Oil has tapped Warren Rogers Precision Fuel System Diagnostics as its provider of fuel system compliance, wet-stock management and forecourt diagnostics.

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Katie Mullen, chief customer officer at JCPenney, discussed the preferences of value-driven consumers in 2024 and outlined the ongoing efforts of the retailer to align with these preferences and maintain relevance in the consumer market.

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Procter & Gamble is optimistic on the expected cost savings from its use of AI in the supply chain as it accelerates productivity levels to pre-COVID levels.

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The company is working with SAP SE and Google Cloud to support growing data needs in Hunkemöller’s digital transformation journey, which includes offering more personalized shopping insights in its omnichannel sales strategy.

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Using generative AI and large language models (LLMs) to improve the ThriftBooks.com experience is a top priority this year.

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Stew Leonard’s has expanded its relationship with fresh grocery platform Invafresh to include recipe management capabilities.

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Family-owned consumer brands manufacturer and distributor to improve their forecasting accuracy and reduce manual work, while gaining visibility and control into end-to-end inventory.

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ONYX Hospitality Group has selected Oracle OPERA Cloud Property Management (PMS) and Oracle MICROS Simphony Cloud Point-of-Sale (POS) to streamline operations for its current properties and support the company’s continued growth.

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ShopRite is rolling out innovative freezer and refrigerator totes for its pickup and delivery services at one of its New York stores thanks to a partnership with cooling solutions and technology provider Phononic.

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RELEX Solutions today announced a strategic long term partnership with Colruyt Group, one of the leading retail groups in Belgium.  

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Dollar General is teaming with Shelf Engine for a US roll-out of its automated AI ordering technology for produce.

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Kingfisher, is leveraging Cornerstone OnDemand’s employee learning and performance management solutions.

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