Retail’s Reality Check

Papa Johns is launching a new customer-facing app that will offer AI-powered targeted messaging, improve consumer navigation and order tracking, and reduce clicks to purchase, the pizza chain’s CEO Todd Penegor said.

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Uber and Dollar General have announced a partnership that will bring more than 14,000 Dollar General and Popshelf locations to the Uber Eats platform.

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eBay is releasing a set of solutions to aid sellers in areas such as messaging and managing cost and inventory. The online retail giant is launching seller tools in several areas.

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GoTo Foods, the platform company behind seven iconic foodservice brands, is accelerating the modernization of its brand portfolio by partnering with DoorDash to provide drone delivery.

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Stitch Fix has introduced a series of AI experiences designed to enhance customization and convenience on the styling platform as the company’s turnaround efforts continue to gain steam.

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A digital furniture platform is unifying the experience of browsing, comparing and purchasing from its retail partners.

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Heritage Grocers Group (HGG) has revealed a strategic transformation in how it plans and produces fresh prepared foods. By transitioning from experience-based methods to a data-driven production-planning system, the grocer aims to improve product availability, optimize labor and better serve its customers.

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The retail industry faces constant challenges in safeguarding merchandise and people while maintaining a welcoming environment. Emerging technologies offer powerful solutions to enhance security and efficiency against rising threats and losses.

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RELEX Solutions is deepening its collaboration with DoorDash, one of the world’s leading local commerce platforms to improve operations across its DashMart network of first-party fulfillment centers.

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HYPERVSN has deployed its AI Hologram Human solution at Selfridges' store in London's Oxford Street.

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Sun Auto & Tire Service has selected RELEX Solutions to optimize store and distribution center (DC) forecasting and replenishment across all stores and DCs. RELEX partner RETSCI will support the implementation.

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The QSR is leveraging AI to create 200+ million AI-generated communications in 2025 that are delivering up to 5x more incremental sales compared to traditional approaches.

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After a 7.1% drop in same-store sales, Jack in the Box Inc. is doubling down on technology upgrades, value promotions, and employee training to win back customers and boost same-store sales.

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Sona reports deployment of its workforce platform across 27 locations at UK-based Pizza Pilgrims.

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From Skechers selling itself to numerous moves in the Beyond Inc. saga, here’s a look at the top deals during the first half of the year.

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Convenience stores such as Edwards Oil's Quik Mart, Lawrenceburg, Tennessee, and GoBears, Thibodaux, Louisiana, are using Vroom’s new solution, in partnership with ADD Systems, which offers digital automation to convenience-store platforms.

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Resorts World Las Vegas, an inclusive hotel and casino experience on the famed Las Vegas Strip, has gone all-in with the Oracle OPERA Cloud hospitality platform.

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For our August magazine edition, we asked our State of Retail panel members: Which point-of-sale system do you use, and how well does it meet your needs in terms of performance, features, and cost effectiveness?

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The company, which is owned by retailer Travis Perkins, has integrated a supply chain platform from Slimstock that aims to increase product deployment in its multi-channel retail business in order to create a more efficient and connected supply chain planning operation.

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Ahold Delhaize drives e-commerce growth via omnichannel integration, achieving 14.4% sales growth in Q2 2025 through platforms like PRISM and automation.

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Lounge Underwear has gone live with Order Editing, whose self-service portal lets customers make changes to their online orders.

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The deal includes Visual Art’s digital signage software, full technical migration, remote and on-site support, and integration with Salling Group’s current ad tech platform.

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The company partnered with Arkieva to help create an end-to-end platform that provided the flexibility for assigning production lines, creating and adjusting ramp-up curves for new products, and balancing workloads.

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UK technology and electricals retailer Currys has teamed up with Quorso to launch a new tool called Action AI in its stores.

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Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online storefront and within its phone-based customer service.

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Yum Brands executives spent much of the company’s second quarter earnings call flaunting its progress on its tech deployments. This progress has accelerated since the launch of Yum’s Byte platform, housing all its artificial intelligence-powered solutions, from point-of-sale to ecommerce.

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A platform designed to empower parents with instant access to vetted experts and support is teaming up with Target. Tot Squad has acquired Gugu Guru’s concierge training program, “Gugu Concierge,” giving the platform access to proprietary training content and tools designed to certify “registry consultants” and elevate the in-store and online experience for families nationwide.

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US retail sales saw a resurgence in July 2025 with consumers taking advantage of summer discounts to purchase products ahead of anticipated tariff increases.

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Across the industry, AI is helping grocers move from guesswork to precision. According to Grocery Doppio’s State of AI in Grocery 2024, the technology is projected to unlock $136 billion in value by 2030, with nearly half of that coming in supply chain and logistics. In an environment this lean, those gains matter.

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Asda has teamed up with data analytics firm eStoreBrands to launch a new ecommerce insight and collaboration platform, Asda Xpert.

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With an enhanced data-driven buying approach, David Jones seeks to improve inventory turnover and deliver a seamless omnichannel experience

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Saks Fifth Avenue has partnered with the NLX AI platform and Amazon Web Services (AWS) to offer voice-first, generative AI-powered conversational support experiences for the luxury retailer’s customers.

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UK grocery retailer and wholesaler to expand their use of forecasting and replenishment and integrate space planning, improving availability, reducing waste, and streamlining operational agility across its SPAR store network

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C.J. Express Group Co., Ltd., one of Thailand’s fastest-growing retailers, has expanded its partnership with RELEX Solutions to support continued rapid growth. The expansion introduces advanced capabilities including constrained ordering, multi-channel forecasting, and supply chain diagnostics across C.J. Express’s seven distribution centers (DCs).

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Hyphen, the company behind Chipotle’s automated make line prototype, has landed a $10 million investment from CAVA.

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UK frozen food retailer Farmfoods is rolling out YOOBIC across 340 stores to give 5,000 colleagues access to one digital platform for: Streamlined comms; Smarter task management; Bite-sized, engaging training; Digital store audits and KPI tracking; Stronger compliance and engagement.

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Global technology services provider DXC Technology announced its strategic role supporting the digital transformation of Northeast Grocery Inc., the parent company of nearly 300 Market 32, Price Chopper and Tops Friendly Markets supermarkets.

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Luxury retailer Watches of Switzerland Group has chosen the SAP Business Technology Platform to support its digital transformation, via a long standing partnership with SAP AppHaus Network partner Bluestonex.

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Program now in place at more than 200 of grocery retailer’s locations across 5 states

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Fashion retailer Hibbett has renewed its contract for Digital Wave's Product Experience Management solution to achieve a measurable impact on scaling product content, streamline internal processes and boost the digital shopping experience.

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Little Caesars has partnered with Serve Robotics Inc. to deliver the brand's pizza with Serve's autonomous delivery robots via Uber Eats, according to a press release.

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Ordering your McDonald’s favorites directly to your door just got even easier. Today, McDonald’s USA and DoorDash announced the launch of a new U.S. online ordering experience, allowing customers to order McDelivery via mobile web or desktop — no app downloads, logins, or accounts required.

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Jason Profitt, Vice President of Technology, reveals how Piada Group leverages digital tools and data to enhance both operations and guest experience

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