Hard Data. Smart Decisions.

IHL Group is a global research and advisory firm for the retail and hospitality industries. Through our research and data services, we provide the technology insight that companies need to effectively compete in a global market.

IHL Group is a global research and advisory firm for the retail and hospitality industries.

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Research & Advisory

Executive advisory and in-depth analysis on Unified Commerce, Merchandising, Mobile, POS and more.
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Data Services

Sophia customer intelligence system, trade show lists, lead generation and key IT decision makers.
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IT Sizing

We provide forecasts for over 300 categories of Hardware, Software, SaaS, and IT Services.
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Analyst Corner Read More & Subscribe ›

1 Thing Separates Retailers This Holiday Season

by Greg Buzek
on 10/11/19

What will separate winning retailers this holiday season? You might say good marketing, a hot product, strong ecommerce offering? All of these are important. But what will separate retailers this holiday season in one specific thing. They have accurate inventory counts that are exposed on their ecommerce sites and they […]
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Recipe for AI/ML Success

by Greg Buzek
on 10/3/19

In IHL’s recent AI/ML Research (AI/ML Promises, Potential and Pitfalls) 52% of retailers surveys listed AI as a top priority for this year. But technology projects have high failure rates and throwing money at the first initiative that catches your eye is a bad move. What are the key components […]
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Industry Breaking News Full News Archives ›

Are Digital Menuboards the Future of the Drive Thru? Are Digital Menuboards the Future of the Drive Thru?

Data shows that digital menuboards are still slow to take hold in the quick-serve industry. Only 19.3 percent of all visits in the Drive-Thru Study included a digital menuboard. But the major brands are paying close attention to the technology and how it can best fit into their ecosystems. Read Article ›

Bob’s Discount Furniture Revamps E-Commerce Site with Deloitte Digital Bob’s Discount Furniture Revamps E-Commerce Site with [...]

Bob’s selected Deloitte Digital as a digital transformation partner and began running on the SAP Hybris e-Commerce platform, taking a phased approach before finally converting the full site experience in April 2018. Read Article ›

Church’s Chicken Turns to ADP to Help Franchisees with Human Capital Management Church’s Chicken Turns to ADP to Help Franchisees with [...]

Church’s Chicken named ADP its preferred human capital management vendor for its 900 franchise locations across the U.S. Read Article ›

Ashley HomeStore Licensee Taps Qualtrics to Boost Customer Experience Ashley HomeStore Licensee Taps Qualtrics to Boost Customer [...]

Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer experience across 21 stores in the Carolinas and Georgia. Read Article ›

Billy Footwear Names OptiProERP As Its Technology Partner For Cloud ERP Billy Footwear Names OptiProERP As Its Technology Partner [...]

OptiProERP Software, Inc. announced today that BILLY Footwear has selected it as its cloud ERP technology partner. Read Article ›

Wild Coyote Foods Chooses ReposiTrak for Compliance Management Wild Coyote Foods Chooses ReposiTrak for Compliance [...]

ReposiTrak, Inc. announces Wild Coyote Foods has chosen The ReposiTrak Compliance & Risk Management Solution to automate supplier document compliance for food safety and quality. Read Article ›

Fast Phil’s Races Toward Faster Checkout with NCR Fast Phil’s Races Toward Faster Checkout with NCR

Fast Phil’s parent company Raymer Oil is deploying NCR self-checkout terminals running NCR FastLane software at all 46 Fast Phil’s stores across the U.S. Read Article ›

United Dairy Farmers, Inc. Boosts Scheduling Accuracy Through Reflexis Workforce Scheduler United Dairy Farmers, Inc. Boosts Scheduling Accuracy [...]

Reflexis Systems, Inc. announced today that United Dairy Farmers, Inc., (UDF) has selected Reflexis Workforce Scheduler to simplify associate scheduling and forecasting for their convenience stores and other lines of business. Read Article ›

The Coffee Bean & Tea Leaf Chooses Stored Value Solutions The Coffee Bean & Tea Leaf Chooses Stored Value Solutions

Stored Value Solutions (SVS), announced today that it has teamed up with The Coffee Bean & Tea Leaf brand to launch mobile functionality that allows both physical and digital gift cards to be uploaded into the international coffee and tea chain's app. Read Article ›

Meijer gets into the micro-fulfillment game Meijer gets into the micro-fulfillment game

Meijer is currently installing a micro-fulfillment center in partnership with supply chain company Dematic. Read Article ›

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