Hard Data. Smart Decisions.

IHL Group is a global research and advisory firm for the retail and hospitality industries. Through our research and data services, we provide the technology insight that companies need to effectively compete in a global market.

IHL Group is a global research and advisory firm for the retail and hospitality industries.

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Research & Advisory

Executive advisory and in-depth analysis on Unified Commerce, Merchandising, Mobile, POS and more.
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Data Services

Sophia customer intelligence system, trade show lists, lead generation and key IT decision makers.
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IT Sizing

We provide forecasts for over 300 categories of Hardware, Software, SaaS, and IT Services.
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How the Prime Challenge is Opportunity for Retailers

by Kelly Sayre
on 11/8/18

Amazon Prime continues to radically transform consumer behavior. The advent of free two-day shipping, membership, and other benefits from Amazon provide a compelling reason for consumers not to visit stores. Retailers are actually driving consumers to Amazon by not addressing issues important to their customers. This study points to what […]
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Click and Fail – How Click and Collect Still Needs Improvement

by Kelly Sayre
on 10/17/18

The following video highlights data from recent research from IHL Group on Ecommerce orders that are not for delivery, but for pickup at the local retail store. There are many challenges with Click and Collect profitability depending on the segment. In some cases the loss of impulse items makes for […]
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Industry Breaking News Full News Archives ›

Mercatus and DoorDash Partner to Bring Enhanced Delivery Options to Grocers and Retailers Mercatus and DoorDash Partner to Bring Enhanced Delivery [...]

Mercatus today announced that it has partnered with DoorDash to offer a wider range of delivery capabilities to grocers and retailers. Read Article ›

Amazon to build supply chain hub in Nashville Amazon to build supply chain hub in Nashville

Amazon will build an Operations Center of Excellence in Nashville, Tennessee to run its customer fulfillment, transportation and supply chain activities. Read Article ›

Black Friday Survey: Majority of Teens Plan to Shop at Brick-and-Mortar Stores this Holiday Season, Despite Changing Retail Landscape Black Friday Survey: Majority of Teens Plan to Shop at [...]

While much has been made about the growth of online shopping and the impact on traditional retail, a new survey from Junior Achievement USA (JA) shows that a majority of teens (54%) plan to do much of their shopping at brick-and-mortar discount stores like Walmart and Target this holiday season. [...] Read Article ›

Walmart, Ford test self-driving delivery vehicles Walmart, Ford test self-driving delivery vehicles

The discount giant is partnering with Ford Motor and Postmates to test self-driving vehicles to deliver fresh groceries. Read Article ›

Retail imports slow down from peak but remain strong ahead of tariff increase Retail imports slow down from peak but remain strong ahead [...]

Imports at the nation’s major retail container ports have slowed down from their pre-holiday peak but remain at unusually high levels as retailers continue bringing in merchandise before tariffs increase in January. Read Article ›

Gap Inc. partners with Microsoft Gap Inc. partners with Microsoft

With Microsoft as its primary cloud provider, the retailer will accelerate mobile and digital capabilities, modernize its supply chain, improve the in-store experience and deliver new ways to shop. Read Article ›

How the Prime Challenge is Opportunity for Retailers How the Prime Challenge is Opportunity for Retailers

Amazon Prime continues to radically transform consumer behavior. The advent of free two-day shipping, membership, and other benefits from Amazon provide a compelling reason for consumers not to visit stores. Retailers are actually driving consumers to Amazon by not addressing issues important to [...] Read Article ›

Hard Data. Smart Decisions.

Research & Advisory

Data Services

IT Sizing

Twitter Follow Us ›

IHL Group

Connect with IHL Analysts

Analyst Corner Read More & Subscribe ›

How the Prime Challenge is Opportunity for Retailers

Click and Fail – How Click and Collect Still Needs Improvement