Hard Data. Smart Decisions.

IHL Group is a global research and advisory firm for the retail and hospitality industries. Through our research and data services, we provide the technology insight that companies need to effectively compete in a global market.

Webinar: The Coming Retail Returns Tsunami

Thursday, June 4, 2020 at 11 am EST

Research & Advisory
Executive advisory and in-depth analysis on Unified Commerce, Merchandising, Mobile, POS and more.
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Data Services
Sophia customer intelligence system, trade show lists, lead generation and key IT decision makers.
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IT Sizing
We provide forecasts for over 300 categories of Hardware, Software, SaaS, and IT Services.
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Disrupted Retail: How Pandemic Exposed Retail’s Hidden Inventory Distortion
by Greg Buzek
on 5/25/20
Inventory distortion (out of stocks and overstocks) was already a huge problem in retail with worldwide costs of over $1 Trillion in 2019. Things were improving coming into 2020 for many parts of the world but small pockets of issues around BOPIS and local delivery exploded when COVID-19 surge buying […]
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Webinar Replay: How COVID-19 Will Choose Retail’s Winners and Losers
by Greg Buzek
on 5/21/20
Different communities are restarting retail and opening restaurants and malls. What is working, what is not? How are consumers responding? What must companies consider about getting their employees back to work? This webinar provides an economic update on North America’s retail situation with a specific emphasis on talent issues with […]
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Industry Breaking News Full News Archives ›

Toshiba Revitalizes Customer Experience At Colombian Grocer, Grupo Éxito Toshiba Revitalizes Customer Experience At Colombian Grocer, [...]

Toshiba Global Commerce Solutions is empowering Grupo Éxito to inspire customers to take ownership of their shopping experiences. Read Article ›

Influentials: Top Movers and Shakers in Retail 2020 Influentials: Top Movers and Shakers in Retail 2020

There has never been a time where the retail industry needed influencers more. As retail’s landscape and shoppers’ habits evolve at breakneck speed, adaption is impossible without innovative technology and knowledgeable leaders tirelessly working to guide the industry on a new path to the [...] Read Article ›

Why CIOs Need to Pour Concrete Why CIOs Need to Pour Concrete

Creating a seamless digital experience requires a rock solid technology foundation, writes Andrew Laudato, COO of The Vitamin Shoppe. Read Article ›

MAPCO Takes 'Full Service' to a New Level MAPCO Takes 'Full Service' to a New Level

In light of the COVID-19 pandemic, MAPCO is introducing Full Service+, a new touchless full service experience for fuel and in-store items. Read Article ›

Galeries Lafayette Haussmann taps Go Instore tech Galeries Lafayette Haussmann taps Go Instore tech

Galeries Lafayette Haussmann has launched an Exclusive Live Shopping service as part of efforts to tackle the coronavirus crisis. Read Article ›

The Giant Company targets food waste with Flashfood app pilot The Giant Company targets food waste with Flashfood app [...]

The Giant Company is testing the Flashfood app at four Pennsylvania supermarkets to help reduce store-generated food waste. Read Article ›

Boscov’s extends online greetings to returning customers Boscov’s extends online greetings to returning customers

Boscov’s is leveraging the Moxie customer engagement platform to provide proactive automated guidance to returning online customers. The retailer is copying the model of a human greeter at a brick-and-mortar big-box store on its e-commerce site. Read Article ›

Tractor Supply Co. details new tech upgrades Tractor Supply Co. details new tech upgrades

Tractor Supply said the new website is designed to position it for rapid digital growth by leveraging a modern web architecture including a docker and containerization strategy that will be enabled by Microsoft Azure, HCL, Redhat and SOLR. Read Article ›

Our Campus Market (OCM) Uses Personalization Our Campus Market (OCM) Uses Personalization

After decades of operating solely via direct mail, the company has spent the last five years shifting efforts toward e-commerce and digital operations. It began working with marketing tech provider Listrak last year, and in February became one of the first to test its Growth Xcelerator Platform [...] Read Article ›

Italian Place Adds Kiosks Italian Place Adds Kiosks

The Italian Place is leveraging self-serve kiosks to streamline its ordering process, maintain consistency and enhance convenience and safety for customers. Read Article ›

Hard Data. Smart Decisions.

Webinar: The Coming Retail Returns Tsunami

Thursday, June 4, 2020 at 11 am EST

Research & Advisory

Data Services

IT Sizing

Twitter Follow Us ›

IHL Group

Analyst Corner Read More & Subscribe ›

Industry Breaking News Full News Archives ›