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IHL Group is a global research and advisory firm for the retail and hospitality industries providing proprietary research hard data so you can make smarter decisions; the market and technology insight that companies need to effectively compete in a global market.

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Our associates and advisors have over 100 years combined years of retail technology experience. Our associates have worked as product managers, sales representatives and executives in the retail market.

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AI Access vs. AI Engagement: Closing the Adoption Gap

AI adoption in enterprises is stalling not from lack of access but from low engagement, argues IHL Group VP of Technology Jerry Sheldon, echoing Palantir CTO Shyam Sankar’s view of AI as a worker tool, not a replacement. Sheldon urges retailers to embed LLMs into recurring workflows and use disliked tasks as an AI testbed, while highlighting future A2A (agent‑to‑agent) commerce as a key opportunity. Read Article ›

Eileen Fisher synchronizes omnichannel operations at point-of-sale

Eileen Fisher is replacing its legacy POS with Aptos One, a cloud-based, mobile-first platform to unify customer interactions across stores, e-commerce, and fulfillment channels. The sustainable apparel brand will gain real-time data synchronization, unified promotions, and mobile workflows to enhance service, flexibility, and circular retail operations. Read Article ›

Estée Lauder to Drive Accelerated AI Adoption With Tech Ecosystem

Estée Lauder is advancing its Beauty Reimagined restructure with a new Accenture partnership to deploy enterprise AI services. Building on collaborations with Microsoft, Google, Adobe and Shopify, the initiative aims to enhance efficiency, speed to market, and productivity through standardized processes and expanded tech-enabled operations. Read Article ›

Albertsons outlines top 4 AI priorities

Albertsons outlined four AI priorities for 2026—digital customer experience, merchandising, labor, and supply chain. Partnering with Google, OpenAI, Databricks, and Microsoft, it’s using tools like the Ask AI search and an AI shopping assistant to boost efficiency, predict demand, optimize labor, and enhance personalization across operations. Read Article ›