Hard Data. Smart Decisions.

IHL Group is a global research and advisory firm for the retail and hospitality industries. Through our research and data services, we provide the technology insight that companies need to effectively compete in a global market.

IHL Group is a global research and advisory firm for the retail and hospitality industries.

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Research & Advisory

Executive advisory and in-depth analysis on Unified Commerce, Merchandising, Mobile, POS and more.
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Data Services

Sophia customer intelligence system, trade show lists, lead generation and key IT decision makers.
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IT Sizing

We provide forecasts for over 300 categories of Hardware, Software, SaaS, and IT Services.
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Worldwide Costs of Retail Out-of-Stocks

by Greg Buzek
on 6/15/18

The following infographic is a bit more detail worldwide on the research profiled in the report Out-of-Stocks, Out of Luck
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What Does It Mean to Focus on Customer Experience?

by Kelly Sayre
on 5/18/18

Earlier this month I attended the Retail Innovation Conference. The weather is beautiful this time of year in NYC so I was also able to mix in some store tours and check off a bucket list item, running a 5k in Central Park! A big topic in retail today is […]
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Industry Breaking News Full News Archives ›

Retail Apocalypse? Put The Blame Where It Belongs, Not On The Internet Retail Apocalypse? Put The Blame Where It Belongs, Not On [...]

Shopping center landlords, investors and brokers have been pushing against the narrative that e-commerce – and Amazon.com in particular – is behind the so-called "retail apocalypse." Read Article ›

Port Tracker says import records could be broken in the summer months Port Tracker says import records could be broken in the [...]

Records for United States-bound retail container shipments could be broken this summer, according to the most recent edition of the Port Tracker report issued by the National Retail Federation (NRF) and maritime consultancy Hackett Associates. Read Article ›

The blockchain retail revolution picks up pace The blockchain retail revolution picks up pace

Talk of blockchain in retail has thus far been dominated by the cryptocurrencies rollercoaster. Read Article ›

JD.com is investing in drones JD.com is investing in drones

Chinese e-commerce giant JD.com is investing in drones to bring online shopping to a 600m-strong rural population Read Article ›

Mirakl Powers New Groundbreaking Online Marketplace and Retail Concept: Afound Mirakl Powers New Groundbreaking Online Marketplace and [...]

Afound selected Mirakl to launch the brand-new fashion marketplace. With both a store and digital presence, Afound will showcase both external brands and the H&M Group own labels such as COS, Weekday, Cheap Monday, and & Other Stories. Read Article ›

Is Microsoft Building Amazon Go for Walmart? Is Microsoft Building Amazon Go for Walmart?

Microsoft is reportedly working with Walmart to develop its own version of an Amazon Go-like no-checkout shopping experience. Read Article ›

Pinnacle Hotel adds Profitvue, from Aptech Computer Systems, Pinnacle Hotel adds Profitvue, from Aptech Computer Systems,

24-Property Pinnacle Automates Data Gathering and Input from Multiple Flag PMSes; Daily Revenue vs Expense Trends Deliver ‘Ah Ha’ Moments for Management Read Article ›

Avante Textil Selects Aptos Retail Technology Avante Textil Selects Aptos Retail Technology

Aptos, Inc. today announced Avante Textil, a textile company in Mexico, has selected the Aptos Store solution for point of sale and Aptos CRM to support its customer engagement strategies and retail operations excellence throughout Mexico. Read Article ›

Legislative Update On Blockchain-Related State Law Legislative Update On Blockchain-Related State Law

The federal government is taking a somewhat cautious approach in regulating blockchain technology. Rather than hastily throwing laws together before fully understanding what the laws will be governing, Congress and federal agencies are attempting to understand the technology first. Read Article ›

Macy’s Continues In-Store Innovation Using b8ta Macy’s Continues In-Store Innovation Using b8ta

Macy’s today announced an evolution of its commercial partnership with technology powered retailer b8ta. As part of its strategic focus on enhancing the in-store customer experience, the company will leverage b8ta’s best-in-class software platform to scale The Market @ Macy’s, becoming [...] Read Article ›

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