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IHL Group is a global research and advisory firm for the retail and hospitality industries providing proprietary research hard data so you can make smarter decisions; the market and technology insight that companies need to effectively compete in a global market.

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Our associates and advisors have over 100 years combined years of retail technology experience. Our associates have worked as product managers, sales representatives and executives in the retail market.

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Eileen Fisher synchronizes omnichannel operations at point-of-sale

Eileen Fisher is replacing its legacy POS with Aptos One, a cloud-based, mobile-first platform to unify customer interactions across stores, e-commerce, and fulfillment channels. The sustainable apparel brand will gain real-time data synchronization, unified promotions, and mobile workflows to enhance service, flexibility, and circular retail operations. Read Article ›

Estée Lauder to Drive Accelerated AI Adoption With Tech Ecosystem

Estée Lauder is advancing its Beauty Reimagined restructure with a new Accenture partnership to deploy enterprise AI services. Building on collaborations with Microsoft, Google, Adobe and Shopify, the initiative aims to enhance efficiency, speed to market, and productivity through standardized processes and expanded tech-enabled operations. Read Article ›

Albertsons outlines top 4 AI priorities

Albertsons outlined four AI priorities for 2026—digital customer experience, merchandising, labor, and supply chain. Partnering with Google, OpenAI, Databricks, and Microsoft, it’s using tools like the Ask AI search and an AI shopping assistant to boost efficiency, predict demand, optimize labor, and enhance personalization across operations. Read Article ›

Marc Lore and Melissa Bridgeford’s Wizard emerges from stealth

Wizard, the AI-native shopping agent cofounded by Marc Lore and CEO Melissa Bridgeford, has launched publicly after a $50M Series A led by NEA. Built from Stylust’s conversational commerce tech, Wizard simplifies online shopping through AI-driven curation and native checkout, debuting its consumer agent partnership with Best Buy. Read Article ›