IHL Group is a global research and advisory firm for the retail and hospitality industries. Through our research and data services, we provide the technology insight that companies need to effectively compete in a global market.
Executive advisory and in-depth analysis on Unified Commerce, Merchandising, Mobile, POS and more.
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Sophia customer intelligence system, trade show lists, lead generation and key IT decision makers.
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We provide forecasts for over 300 categories of Hardware, Software, SaaS, and IT Services.
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Amazon Prime continues to radically transform consumer behavior. The advent of free two-day shipping, membership, and other benefits from Amazon provide a compelling reason for consumers not to visit stores. Retailers are actually driving consumers to Amazon by not addressing issues important to their customers. This study points to what […]
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The following video highlights data from recent research from IHL Group on Ecommerce orders that are not for delivery, but for pickup at the local retail store. There are many challenges with Click and Collect profitability depending on the segment. In some cases the loss of impulse items makes for […]
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