SoundHound AI expanded its partnership with Five Guys, whose franchisees will now have the option to deploy SoundHound’s voice AI ordering agents. The technology, already processing over a million customer interactions, helps handle 100% of incoming orders, boosts efficiency, and enhances Five Guys’ guest and staff experience across hundreds of locations. Read Article ›
bp launched a pilot program using its Earnify loyalty app to deliver digital CPG coupons in convenience stores. Partnering with Inmar Intelligence and Axonet, bp enables shoppers to clip and redeem offers in-store. The Earnify-based program, powered by Inmar’s incentives platform, will see broader rollout later in Q1 2026. Read Article ›
Allegiance Retail Services, parent company of Foodtown, is expanding its partnership with Instacart to deploy Storefront Pro e-commerce, AI-powered Caper Carts, and FoodStorm catering management across select stores. The rollout integrates AppCard’s loyalty platform and will add Instacart’s Carrot Ads electronic shelf labels later in 2026. Read Article ›
eBay Inc. is updating its user agreement to ban unauthorized agentic AI tools and bots from accessing its platform, including AI shopping agents similar to Amazon’s “Buy for Me.” The retailer aims to ensure safety and reliability while exploring approved uses of agentic AI, such as its own shopping assistant and OpenAI’s Operator pilot. Read Article ›
Cash use in Europe has dropped sharply—from 79% to 59% of in-store payments—as cafés shift toward cashless models for speed, security, and lower costs. SumUp’s POS tools help independents streamline operations and workflows, though critics warn that fully digital systems may exclude the 3% of UK adults still cash-dependent. Read Article ›
In 2026, retailers are modernizing in-store media with AI-driven dynamic content and curious, cross-functional talent. AI links real-time inventory data with marketing to cut inefficiencies and boost relevance, while examples like Ace Hardware show how breaking silos between merchandising and media teams fuels innovation and more profitable shopper experiences. Read Article ›
Dollar General expanded its myDG Delivery same-day service to more than 17,000 stores via the DG app and website, adding partnerships with DoorDash and Uber Eats. Customers get one free delivery through Feb. 28. The expansion supports DG’s broader digital and media strategy, integrating personalization through DG Media Network. Read Article ›
Salesforce’s 2025 holiday analysis showed AI-powered tools drove $262 billion in global online sales from $1.3 trillion total, with AI-referred shoppers converting nine times higher than social users. Williams Sonoma’s AI “Olive” and Pandora’s agentic service exemplified how agentic AI boosted engagement, sales, and loyalty across ecommerce this season. Read Article ›
Walmart is using AI-driven forecasting and simulation tools to anticipate demand and reroute essential supplies ahead of a major winter storm. The retailer’s system enables dynamic inventory staging and route optimization for “jump trailers,” ensuring timely delivery of storm-related goods like ice melt, water, and perishables. Read Article ›
PVH Corp., parent of Calvin Klein and Tommy Hilfiger, is partnering with OpenAI to co-develop custom enterprise AI tools using ChatGPT Enterprise and OpenAI APIs. The collaboration will enhance design, demand planning, inventory, consumer engagement, and workflows as part of PVH’s multi-year PVH+ growth strategy. Read Article ›