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IHL Group is a global research and advisory firm for the retail and hospitality industries. Through our research and data services, we provide the technology insight that companies need to effectively compete in a global market.

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Our associates and advisors have over 100 years combined years of retail technology experience. Our associates have worked as product managers, sales representatives and executives in the retail market.

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3 Big AI Trends to Watch in 2024

2023 was a major year for generative AI, as it went from research labs to real life with millions of people using it through popular tools like ChatGPT and Microsoft Copilot. This year, AI is expected to become more accessible, nuanced and integrated in technologies that improve everyday tasks and help solve some of the world’s most challenging problems. Here are three important AI trends to keep an eye on in 2024. Read Article ›

The Heart of Retail Evolves/Store Experience Study 2024

From opening stores to investing in remodels, retailers continue to demonstrate that a physical store presence is still the heart of retail. That brick-and-mortar heart is evolving right along with the ever-changing omnichannel retail experience, as retailers embrace technologies that make their operations more efficient and profitable, overcoming the plethora of obstacles placed before them. Read Article ›