AI adoption in enterprises is stalling not from lack of access but from low engagement, argues IHL Group VP of Technology Jerry Sheldon, echoing Palantir CTO Shyam Sankar’s view of AI as a worker tool, not a replacement. Sheldon urges retailers to embed LLMs into recurring workflows and use disliked tasks as an AI testbed, while highlighting future A2A (agent‑to‑agent) commerce as a key opportunity. Read Article ›
Eileen Fisher is replacing its legacy POS with Aptos One, a cloud-based, mobile-first platform to unify customer interactions across stores, e-commerce, and fulfillment channels. The sustainable apparel brand will gain real-time data synchronization, unified promotions, and mobile workflows to enhance service, flexibility, and circular retail operations. Read Article ›
Restaurant Brands Europe (RBE), operator of Burger King®, Popeyes®, and Tim Hortons® in Southern Europe, selected RELEX Solutions to automate demand forecasting and ingredient replenishment across 1,350+ restaurants in Spain, Italy, and Portugal. The system enhances availability control, reduces waste, and supports RBE’s multi-brand, multi-country expansion. Read Article ›
Lazada has launched RedMart Now, a new grocery delivery service through its RedMart supermarket arm in Singapore, offering deliveries in as fast as 30 minutes. Building on RedMart’s two- and six-hour delivery options, this feature lets customers choose between scheduled or urgent grocery needs, supported by Lazada’s design, tech, and operations teams. Read Article ›
Affirm is expanding its partnership with Wayfair to offer its flexible, transparent payment options to shoppers in the UK and Canada. Building on their October US launch, this move extends Affirm’s “buy now, pay later” tools to more Wayfair customers for online and in-store purchases, emphasizing no hidden fees or surprises. Read Article ›
Arena Milano, a key venue for the 2026 Winter Olympics, has launched four of six AiFi-powered frictionless checkout stores—the first of their kind in Italy. AiFi executives Chryssi Soteriades and Simon Woods highlighted the deployment as a milestone in venue retail innovation and fan experience. Read Article ›
itoo, a cloud-native PoS and unified commerce platform, has partnered with Danish omnichannel fashion retailer Message. Message is using Sitoo’s technology to streamline operations, reduce admin tasks for store associates, and enhance the customer experience while maintaining its focus on sustainability and responsible fashion practices. Read Article ›
Estée Lauder is advancing its Beauty Reimagined restructure with a new Accenture partnership to deploy enterprise AI services. Building on collaborations with Microsoft, Google, Adobe and Shopify, the initiative aims to enhance efficiency, speed to market, and productivity through standardized processes and expanded tech-enabled operations. Read Article ›
Albertsons outlined four AI priorities for 2026—digital customer experience, merchandising, labor, and supply chain. Partnering with Google, OpenAI, Databricks, and Microsoft, it’s using tools like the Ask AI search and an AI shopping assistant to boost efficiency, predict demand, optimize labor, and enhance personalization across operations. Read Article ›
Morrisons is deploying Ecrebo’s real-time engagement platform to deliver personalised offers via digital and paper receipts and other channels. The tool supports loyalty efforts, drives spend and frequency, and boosts advertising revenue. It follows Morrisons’ wider digital initiatives with Tata Consultancy Services and its new digital ad screen network. Read Article ›