Hard Data. Smart Decisions.

IHL Group is a global research and advisory firm for the retail and hospitality industries. Through our research and data services, we provide the technology insight that companies need to effectively compete in a global market.

IHL Group is a global research and advisory firm for the retail and hospitality industries.

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Research & Advisory

Executive advisory and in-depth analysis on Unified Commerce, Merchandising, Mobile, POS and more.
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Data Services

Sophia customer intelligence system, trade show lists, lead generation and key IT decision makers.
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IT Sizing

We provide forecasts for over 300 categories of Hardware, Software, SaaS, and IT Services.
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Webinar Replay: Holiday Halftime Update

by Greg Buzek
on 12/9/19

Retail sales so far are up significantly for the holidays with Black Friday and Cyber Week sales breaking records. This is a replay of the webinar. Holiday Halftime Update. Click the photo to watch the replay. Download the webinar slides here.
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Holiday Halftime Update: How retailers are winning the holidays with Unified Commerce

by Jerry Sheldon
on 12/2/19

Curious how the holiday shopping season is progressing? Wondering what you did right and what you could improve on? Wondering the key strategies your competitors are utilizing this holiday season? Would you like to know the most financially impactful customer journeys and the complexity level to implement support for them? […]
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Industry Breaking News Full News Archives ›

A “Revised” Version of Maslow’s Hierarchy of Basic Needs? What Else Can we Expect in 2020? A “Revised” Version of Maslow’s Hierarchy of Basic [...]

As we step into the third decade of the 21st century, there are a few things we can anticipate with confidence. The next 12 months will be characterized by uncertainty, driven by the upcoming presidential election and the ambiguity that hangs heavy in the air. Read Article ›

Nicole Miller Taps New Generation Computing for Expansion Nicole Miller Taps New Generation Computing for Expansion

Fashion designer, Nicole Miller, is teaming up with longtime tech partner, New Generation Computing, Inc. The deployment of NGC's Andromedia PLM technology comes as the fashion retail house aims to expand into new markets and categories. Read Article ›

Ikea Deploys Optoro to Reduce Waste from Returns Ikea Deploys Optoro to Reduce Waste from Returns

Ikea U.S. is partnering with Optoro, a provider of returns optimization technology. Optoro's technology will be implemented in 50 Ikea stores, 10 distribution centers and its customer support center in the U.S. Read Article ›

Pataya Food Group Snaps up Infor ERP for Transformation Pataya Food Group Snaps up Infor ERP for Transformation

Infor has announced that Pataya Food Group will implement Infor CloudSuite Food & Beverage (F&B), Infor OS and Infor Birst and part of a major transformation project. The solution will be implemented by Lawson Software, an Infor channel partner based in Thailand. Read Article ›

Wolf Furniture Selects Blueport Omnichannel Platform Wolf Furniture Selects Blueport Omnichannel Platform

Blueport Commerce today announced that Wolf Furniture will be next to join its roster of top American furniture retailers. The brand will launch a new Wolffurniture.com on the Blueport Platform. Read Article ›

Best Western to Leverage Full AWS Portfolio for More Personalized Experiences Best Western to Leverage Full AWS Portfolio for More [...]

Amazon Web Services, Inc. announces that Best Western Hotels & Resorts is moving its infrastructure to AWS to automate processes and quickly develop new and more personalized experiences for travelers visiting its more than 4,700 properties around the world. Read Article ›

TGI Fridays Signs on with Postmates for Delivery TGI Fridays Signs on with Postmates for Delivery

Postmates and TGI Fridays announced a partnership to deliver the world-famous restaurant brand's menu on-demand. Read Article ›

Valvoline Selects Alloy to Enable Demand-Driven Supply Chain Valvoline Selects Alloy to Enable Demand-Driven Supply Chain

Alloy today announced Valvoline is implementing Alloy’s enterprise supply chain solution. Read Article ›

Brown Thomas, Arnotts Empower Store Associates with Tech Brown Thomas, Arnotts Empower Store Associates with Tech

Venerable Irish retailers Brown Thomas and Arnotts, both part of Selfridges Group, will equip their store associates with a clienteling solution designed to provide 360-degree views of customers’ preferences and purchase history. Read Article ›

Festival Foods Adds Amazon Lockers Festival Foods Adds Amazon Lockers

Festival Foods is now offering Amazon lockers in two stores located in Green Bay and Appleton, Wis. Customers can use the store’s address for shipping. They can then pick up the items from the lockers by punching in a six-digit code they receive once the package has been delivered. Read Article ›

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