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IHL Group is a global research and advisory firm for the retail and hospitality industries. Through our research and data services, we provide the technology insight that companies need to effectively compete in a global market.

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Our associates and advisors have over 100 years combined years of retail technology experience. Our associates have worked as product managers, sales representatives and executives in the retail market.

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CarMax Focuses on Seamless Customer Experience to Grow Loyalty

The rollout of digital progression tools has been an integral part of this strategy, allowing customers to initiate their journey online and transition into physical locations when needed. By improving the order processing system, CarMax aims to ensure that customers receive consistent service whether they start online or in-store. Read Article ›

Realizing AI in Retail

Carrefour is transforming into a digital retail company by leveraging SAP S/4HANA for enterprise resource planning, enabling better demand forecasting and supply chain optimization through AI and data analytics. Read Article ›