Worldwide Costs of Retail Out-of-Stocks
The following infographic is a bit more detail worldwide on the research profiled in the report Out-of-Stocks, Out of Luck
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What Does It Mean to Focus on Customer Experience?
Earlier this month I attended the Retail Innovation Conference. The weather is beautiful this time of year in NYC so I was also able to mix in some store tours and check off a bucket list item, running a 5k in Central Park! A big topic in retail today is […]
Read More ›Top 5 Technology Vendors Retailers Are Increasing Business With in 2018
One of the most common questions we get at IHL is who is winning among vendors in retail? Which vendors have momentum? And which vendors are retailers increasing business with the most? These questions not only come from vendors and competitors, but also investors, retailers and the press. The following […]
Read More ›Why Did Toys ‘R’ Us Fail?
One of the frustrations in pushing back against the false Retail Apocalypse narrative are situations like Toys ‘R’ Us that people will point to and say – what about them? It’s pretty easy to find stories that fuel the narrative but looking just a bit under the hood you see […]
Read More ›Key NRF Takeaways
This video update on First Light goes over the key takeaways from NRF 2018.
Read More ›Webinar Replay – Cost of Cash
Retailers are facing a radically changing consumer. The rise of online shopping is forcing retailers to not only update their technologies but the ways in which they engage their customers. Things like mobile ordering, Click and Collect, Buy online and Pickup in Store (BOPIS) are requiring new processes and more […]
Read More ›Amazon, Ready, Set, Go: An Exclusive Review of Amazon’s Newest Concept Ready for Launch
A week prior to Christmas (2017), I was invited to Amazon’s Seattle headquarters for a first-hand demo of the Amazon Go concept along with an opportunity to speak with Dilip Kumar. Dilip is Vice President of Technology at Amazon, with responsibility for both Amazon Books and Amazon Go stores. Prior […]
Read More ›Why Updated POS is Critical – Webinar Replay
The following is the replay of the webinar “Why Updated POS is Critical to Unified Commerce Success“. In this webinar we discuss how retail leaders are driving transformational changes in retail, the core systems required as foundations for that change and where mobile and cloud fits into the portfolio of solutions. […]
Read More ›Webinar Replay – Debunking the Retail Apocalypse
This is a replay of the webinar “Debunking the Retail Apocalypse”. To review a recording of the webinar, click the picture below. To get the full research report, you can do so here. If you just want the slides for the session, you can get those at the link below […]
Read More ›Apple’s gift to retail, threat to privacy
If you have updated your iPhone or iPad you might not have realized this change to the way the Control Center handles WI-FI and Bluetooth settings. In previous OS releases, when you turned off these settings in the Control Center, it actually turned off the radios. But the change in […]
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