Amazon Prime continues to radically transform consumer behavior. The advent of free two-day shipping, membership, and other benefits from Amazon provide a compelling reason for consumers not to visit stores. Retailers are actually driving consumers to Amazon by not addressing issues important to their customers. This study points to what […]
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The following video highlights data from recent research from IHL Group on Ecommerce orders that are not for delivery, but for pickup at the local retail store. There are many challenges with Click and Collect profitability depending on the segment. In some cases the loss of impulse items makes for […]
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About 13 years ago I was invited to the Reflexis User Conference. With me in the audience that day were Paula Rosenblum (RSR Research) and Rob Garf (from AMR research at the time). That conference started with one of the most unique sessions we had ever seen at a user […]
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Retail is growing but it is changing fast. Changes in demographics, the growth of online, and other pressures are challenging malls more than ever. This webinar goes over store counts for 2018, how retail is changing and what retailers must do to compete. Click picture below for webinar recording. To […]
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IHL Group will be reprising our most successful study, “Debunking the Retail Apocalypse”. Our report last year saw 5x more downloads with greater worldwide news coverage, meaning more exposure for the Sponsors. In fact, we still average 10 downloads per day a year later! The new study, “Beyond the Retail […]
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In May of 2018 IHL conducted a consumer study around their experiences shopping in stores vs shopping online. The particular focus of the study reviewed the experiences around out-of-stocks while shopping at stores or Buying Online for Store Pickup. The data was broken down by those households who were Amazon Prime […]
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The following infographic is a bit more detail worldwide on the research profiled in the report Out-of-Stocks, Out of Luck
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Earlier this month I attended the Retail Innovation Conference. The weather is beautiful this time of year in NYC so I was also able to mix in some store tours and check off a bucket list item, running a 5k in Central Park! A big topic in retail today is […]
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One of the most common questions we get at IHL is who is winning among vendors in retail? Which vendors have momentum? And which vendors are retailers increasing business with the most? These questions not only come from vendors and competitors, but also investors, retailers and the press. The following […]
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One of the frustrations in pushing back against the false Retail Apocalypse narrative are situations like Toys ‘R’ Us that people will point to and say – what about them? It’s pretty easy to find stories that fuel the narrative but looking just a bit under the hood you see […]
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