Analyst Corner

How the Prime Challenge is Opportunity for Retailers

Amazon Prime continues to radically transform consumer behavior. The advent of free two-day shipping, membership, and other benefits from Amazon provide a compelling reason for consumers not to visit stores. Retailers are actually driving consumers to Amazon by not addressing issues important to their customers. This study points to what […]

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Reflexis is on task

About 13 years ago I was invited to the Reflexis User Conference. With me in the audience that day were Paula Rosenblum (RSR Research) and Rob Garf (from AMR research at the time). That conference started with one of the most unique sessions we had ever seen at a user […]

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Why Did Toys ‘R’ Us Fail?

One of the frustrations in pushing back against the false Retail Apocalypse narrative are situations like Toys ‘R’ Us that people will point to and say – what about them?  It’s pretty easy to find stories that fuel the narrative but looking just a bit under the hood you see […]

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