Charting the AI-Driven Transformation of Grocery The transformation of the grocery industry is no longer a future concept; it is happening now. With the convergence of technology, data, and the evolving needs of consumers, the industry is at the brink of a revolution, and artificial intelligence (AI) and machine learning […]
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Retail Analytics In today’s retail environment, understanding data is no longer a luxury but a necessity. The rapid growth of e-commerce, evolving customer behaviors, and the sheer amount of data generated have made analytics an indispensable tool for retailers. Basically, retail analytics not only provide insights into past performances (descriptive […]
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Out-of-Stocks and Overstocks IHL has been tracking retail inventory distortion and the true cost of out-of-stocks and overstocks for 17 years. Inventory distortion worldwide is a critical issue that continues to plague retailers worldwide, causing significant financial losses and operational challenges. When IHL measures inventory distortion, we look at out-of-stocks […]
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When it comes to the AI impact in retail segments, not all are considered equal. The economic benefits of AI/ML and Generative AI will be unequally distributed according to the IHL Retail’s AI Revolution Forecast. While the model reviewed 12 different retail and hospitality segments, there are 4 that will […]
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Retail’s $9.2t AI Retail Revolution AI is set to revolutionize the retail and hospitality industries, with IHL forecasting an astounding $9.2t AI retail revolution. This disruptive force, comparable to the game-changing barcode, will reshape retail in ways we can only imagine. Join us for an enlightening webinar where we delve […]
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In late March, New York Times columnist Thomas Friedman shared a fascinating conversation he had with Craig Mundie, former Chief Research and Strategy Officer at Microsoft. The topic of discussion was Generative AI, and Mundie was about to showcase a demonstration that would leave Friedman in awe. As he began, […]
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Digital Journeys Recent IHL research shows only a portion of retailers have optimized these digital journeys. While 54% claim to have optimized the traditional ecommerce channel of shipping from a warehouse, only 27% have optimized localized delivery, 26% ship from store, and only 16% Buy Online for Store Pickup. For […]
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Increase in Retail IT Spend In the last two years we have seen a once-in-a-generation increase in retail IT spend. During the pandemic, certain trends went on steroids. The most striking change was that consumers were forced to purchase almost everything online. And in a 3-month period, we saw the […]
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Post Pandemic Consumer Behavior Worldwide Without question, the COVID pandemic has caused new consumer behavior worldwide. Some of the changes have abated, others have further accelerated. IHL Group completed a worldwide study of consumers in 21 different countries to understand what shopping behaviors have changed for good, which are fading […]
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Retail is experiencing a once-in-a-generation increase in IT spend due to the impacts of COVID and the change in shopping journeys for consumers. Although consumers have come back to stores, the digital increase is here to stay. Retailers must get these transactions profitable. Add to this the ongoing labor challenges […]
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