Retail is experiencing a once-in-a-generation increase in IT spend due to the impacts of COVID and the change in shopping journeys for consumers. Although consumers have come back to stores, the digital increase is here to stay. Retailers must get these transactions profitable. Add to this the ongoing labor challenges […]
Read More ›
Gross Payment Volume (GPV) is the amount of payments that go through a particular POS system. In this chart above we show the market share for the top 5 software companies in Hospitality based on revenue through those POS systems. While Square, for instance, has much larger shipment share (particularly […]
Read More ›
Retailers are facing a radically changing consumer. The rise of online shopping is forcing retailers to not only update their technologies but the ways in which they engage their customers. Things like mobile ordering, Click and Collect, Buy online and Pickup in Store (BOPIS) are requiring new processes and more […]
Read More ›
Without question, the single biggest trend in retail is in the area of Unified Commerce; namely getting both internal and external systems integrated in such a way that product can be shopped from anywhere and delivered from anywhere. Retailers are scrambling to figure out how to best compete against Amazon, […]
Read More ›
The following is a replay of a webinar from December 15th on how retail is moving towards Unified Commerce. Unified Commerce is one step beyond Omnichannel and includes the technology enabled retail functions (both inside and outside the company) to serve the consumer where, when and how they desire. Multi ->Cross->Omni->Unified […]
Read More ›
According to new research provided from our friend Tom McCrohan of CLSA America’s Research, less than 6 % of overall US merchants were set to meet the EMV deadline of October 1, 2015 for the shift of liability of fraudulent transactions. As of September 15th, only 314,000 merchant locations were ready. […]
Read More ›
In IHL’s latest research EMV: Retail’s $35 Billion “Money Pit”, one of the conclusions in the study is that the failure of the PCI process to stop data breaches has been primarily due to the heavy cost it takes for retailers to become PCI compliant. As a result, what was meant […]
Read More ›
A few weeks back I had the pleasure of attending the third annual Money 20/20 conference. By all accounts the show reflected both the sea change in the hype of the payment space with record attendance. Having begun two years ago with an initial attendance of 2,000 each successive year […]
Read More ›