Retailers are facing a radically changing consumer. The rise of online shopping is forcing retailers to not only update their technologies but the ways in which they engage their customers. Things like mobile ordering, Click and Collect, Buy online and Pickup in Store (BOPIS) are requiring new processes and more […]
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If you have updated your iPhone or iPad you might not have realized this change to the way the Control Center handles WI-FI and Bluetooth settings. In previous OS releases, when you turned off these settings in the Control Center, it actually turned off the radios. But the change in […]
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The single biggest problem that retailers are facing today is how to compete with Amazon. While retailers have been arguing over whether the company is profitable in retail, Amazon has changed the game. They are both a technology company and an endless aisle retailer with options for delivery in less […]
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When you attend the number of events that we do at IHL, you hear a lot of buzzwords and often roll your eyes while playing Buzzword Bingo when the overused terms come up in presentations. But every once in a while you hear a new description that actually does a better […]
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Without question, the single biggest trend in retail is in the area of Unified Commerce; namely getting both internal and external systems integrated in such a way that product can be shopped from anywhere and delivered from anywhere. Retailers are scrambling to figure out how to best compete against Amazon, […]
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The following is a replay of a webinar from December 15th on how retail is moving towards Unified Commerce. Unified Commerce is one step beyond Omnichannel and includes the technology enabled retail functions (both inside and outside the company) to serve the consumer where, when and how they desire. Multi ->Cross->Omni->Unified […]
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According to new research provided from our friend Tom McCrohan of CLSA America’s Research, less than 6 % of overall US merchants were set to meet the EMV deadline of October 1, 2015 for the shift of liability of fraudulent transactions. As of September 15th, only 314,000 merchant locations were ready. […]
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This headline is certainly going to raise a few eyebrows. In the last two weeks we have had 4 different conversations with retailers as part of our Strategic Operations Exchange program where best of breed vendors that we suggested for a specific solution were dismissed out of hand by the […]
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In IHL’s latest research EMV: Retail’s $35 Billion “Money Pit”, one of the conclusions in the study is that the failure of the PCI process to stop data breaches has been primarily due to the heavy cost it takes for retailers to become PCI compliant. As a result, what was meant […]
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A few weeks back I had the pleasure of attending the third annual Money 20/20 conference. By all accounts the show reflected both the sea change in the hype of the payment space with record attendance. Having begun two years ago with an initial attendance of 2,000 each successive year […]
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