In the last two years we have seen a once-in-a-generation jump in IT spend. In fact, in our latest study showed that benchmarked IT spend grew as a percentage of revenue as much as 40% since the beginning of the pandemic. General Merchandise Retailers (GMS) reported that they plan to […]
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Without question, the COVID pandemic has changed consumer behavior worldwide. Some of the changes have abated, others have further accelerated. IHL Group completed a worldwide study of consumers in 21 different countries to understand what shopping behaviors have changed for good, which are fading out, and how the future of […]
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Retail is experiencing a once-in-a-generation increase in IT spend due to the impacts of COVID and the change in shopping journeys for consumers. Although consumers have come back to stores, the digital increase is here to stay. Retailers must get these transactions profitable. Add to this the ongoing labor challenges […]
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Historically, shipments and installed base in the North American Mobile POS (mPOS) market have been driven by smaller retailers. But COVID radically changed the landscape. Lock-downs caused an estimated 400,000 retailers and restaurants with fewer than 50 locations in North America to close for good in 2020. At the same […]
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Gross Payment Volume (GPV) is the amount of payments that go through a particular POS system. In this chart above we show the market share for the top 5 software companies in Hospitality based on revenue through those POS systems. While Square, for instance, has much larger shipment share (particularly […]
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Retailers are facing a radically changing consumer. The rise of online shopping is forcing retailers to not only update their technologies but the ways in which they engage their customers. Things like mobile ordering, Click and Collect, Buy online and Pickup in Store (BOPIS) are requiring new processes and more […]
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If you have updated your iPhone or iPad you might not have realized this change to the way the Control Center handles WI-FI and Bluetooth settings. In previous OS releases, when you turned off these settings in the Control Center, it actually turned off the radios. But the change in […]
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The single biggest problem that retailers are facing today is how to compete with Amazon. While retailers have been arguing over whether the company is profitable in retail, Amazon has changed the game. They are both a technology company and an endless aisle retailer with options for delivery in less […]
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When you attend the number of events that we do at IHL, you hear a lot of buzzwords and often roll your eyes while playing Buzzword Bingo when the overused terms come up in presentations. But every once in a while you hear a new description that actually does a better […]
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Without question, the single biggest trend in retail is in the area of Unified Commerce; namely getting both internal and external systems integrated in such a way that product can be shopped from anywhere and delivered from anywhere. Retailers are scrambling to figure out how to best compete against Amazon, […]
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