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IHL Group is a global research and advisory firm for the retail and hospitality industries providing proprietary research hard data so you can make smarter decisions; the market and technology insight that companies need to effectively compete in a global market.

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Our associates and advisors have over 100 years combined years of retail technology experience. Our associates have worked as product managers, sales representatives and executives in the retail market.

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AI for Retail: How Zara Leads in Fast Fashion Innovation

Zara, under INDITEX, leverages AI to streamline operations and enhance customer experiences. Collaborations include Jetlore for consumer behavior mapping, Tyco for inventory visibility via RFID microchips, and Intel with Fetch Robotics for stock optimization. AI robots also power Zara’s BOPIS system, boosting efficiency, satisfaction, and profitability. Read Article ›

Amazon Returns Kiosks Debuting Chainwide at Save Mart Banners

The Save Mart Companies partnered with Amazon to launch return kiosks across 140 Save Mart, Lucky, and FoodMaxx stores in California and Western Nevada, expanding chainwide by February 2026. The kiosks enable label- and box-free Amazon returns, with a $5 in-store discount incentive for participating customers. Read Article ›

Deliverect's AI Agent Library Automates Restaurant Operations

Deliverect launched its AI Agent Library, built with n8n, to automate restaurant operations through plug-and-play AI agents. Piloted by KFC Netherlands, the tool delivered a 118% sales uplift via a fully automated promotion. The library connects to POS, CRM, and marketing data for real-time optimization and scalable deployment. Read Article ›

How Decathlon uses RAIN RFID to connect retail operations

Decathlon uses RAIN RFID technology to digitize and streamline its global supply chain across 1,817 stores in 79 countries. Every product carries a GS1-standard RAIN RFID tag, enabling real-time tracking, seamless checkout, counterfeit prevention, and sustainability initiatives while enhancing logistics, customer experiences, and inventory transparency. Read Article ›