IHL Group is a global research and advisory firm for the retail and hospitality industries. Through our research and data services, we provide the technology insight that companies need to effectively compete in a global market.
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Our associates and advisors have over 100 years combined years of retail technology experience. Our associates have worked as product managers, sales representatives and executives in the retail market.
Industry Breaking News
Integrating AI in retail, from optimizing prices to automating inventory management, is a seismic shift that will likely reshape the industry’s future. Early adopters in the retail sphere are poised to reap the rewards, adding new layers to their growth stories. Read Article ›
2023 was a major year for generative AI, as it went from research labs to real life with millions of people using it through popular tools like ChatGPT and Microsoft Copilot. This year, AI is expected to become more accessible, nuanced and integrated in technologies that improve everyday tasks and help solve some of the world’s most challenging problems. Here are three important AI trends to keep an eye on in 2024. Read Article ›
From opening stores to investing in remodels, retailers continue to demonstrate that a physical store presence is still the heart of retail. That brick-and-mortar heart is evolving right along with the ever-changing omnichannel retail experience, as retailers embrace technologies that make their operations more efficient and profitable, overcoming the plethora of obstacles placed before them. Read Article ›
Zebra Technologies Corporation recently announced the findings of its 16th Annual Global Shopper Study which confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors. Read Article ›
ParTech, Inc. proudly announces the winners of the fifth annual PAR Punchh Customer Awards. These awards recognize outstanding achievements in customer loyalty, offers, engagement, and convenience within the restaurant and convenience store industries. Read Article ›
A new feature assists Amazon Fresh customers with scheduling weekly grocery pickup and delivery. Read Article ›
Sam’s Club’s new receipt-free exit tech is already wowing members at warehouses where it’s installed. Read Article ›
As part of its Inclusive Spaces Framework, Starbucks Coffee Company is transforming its store spaces, introducing new technologies across point of sale as well as digital signage to help improve visual and audible communication for all customers. Read Article ›
Walmart will introduce EV charging stations as part of its new and remodeled stores. Read Article ›
Yubico, Microsoft Deliver Strong Identity, Endpoint and Access Controls to Hyatt’s Global Operations
Hyatt uses physical security keys across the entire corporate environment to secure the identities of all 200,000 colleagues and third-party consultants, and more than 50,000 endpoint devices around the world. Read Article ›