Charting the AI-Driven Transformation of Grocery The transformation of the grocery industry is no longer a future concept; it is happening now. With the convergence of technology, data, and the evolving needs of consumers, the industry is at the brink of a revolution, and artificial intelligence (AI) and machine learning […]
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Out-of-Stocks and Overstocks IHL has been tracking retail inventory distortion and the true cost of out-of-stocks and overstocks for 17 years. Inventory distortion worldwide is a critical issue that continues to plague retailers worldwide, causing significant financial losses and operational challenges. When IHL measures inventory distortion, we look at out-of-stocks […]
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Retail’s $9.2t AI Retail Revolution AI is set to revolutionize the retail and hospitality industries, with IHL forecasting an astounding $9.2t AI retail revolution. This disruptive force, comparable to the game-changing barcode, will reshape retail in ways we can only imagine. Join us for an enlightening webinar where we delve […]
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Top Vendors used by Retailers in 2022 Every year IHL conducts a study to see which vendors have the most momentum in retail and hospitality. Below are the top vendors in 2022. This year over this included 241 retail brands in North America, with 40% of them over $1b in […]
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Increase in Retail IT Spend In the last two years we have seen a once-in-a-generation increase in retail IT spend. During the pandemic, certain trends went on steroids. The most striking change was that consumers were forced to purchase almost everything online. And in a 3-month period, we saw the […]
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Post Pandemic Consumer Behavior Worldwide Without question, the COVID pandemic has caused new consumer behavior worldwide. Some of the changes have abated, others have further accelerated. IHL Group completed a worldwide study of consumers in 21 different countries to understand what shopping behaviors have changed for good, which are fading […]
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Retail Sales Growth The headlines were ominous…just see below. Retail Sales Slowing. Hogwash. I don’t know why this raises my blood pressure so much, but it is lies, damn lies and government statistics I guess. What’s the truth about retail sales? Headlines from Google News US Retail has added more […]
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Entering 2020, the retail world was already dealing with tremendous growth in merchandise returns, with fraud and overall costs to the retailer increasing at an exponential rate due to online sales being returned to stores. In 2015 the total value of merchandise returns was estimated at $643 billion globally. By […]
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A great deal of discussion has been had about the recovery curve to be expected in retail and hospitality. Will it be a V curve, an L shape or a NIKE Swoosh? Truth be told, you can make it look like whatever you want it to be to fit your […]
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When pundits talk about pent-up demand in retail, rarely do the discuss perhaps the greatest pent up demand coming for retailers: Returns. Returns have always been a cumbersome process for most retailers with different challenges for different merchandise. Local laws as well as company infrastructure provides a complex operation in […]
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