Every year IHL conducts a study to see which vendors have the most momentum in retail and hospitality for 2022. This year over this included 241 retail brands in North America, with 40% of them over $1b in sales annually. We asked the respondents to tell us who they are […]
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In the last two years we have seen a once-in-a-generation jump in IT spend. In fact, in our latest study showed that benchmarked IT spend grew as a percentage of revenue as much as 40% since the beginning of the pandemic. General Merchandise Retailers (GMS) reported that they plan to […]
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Without question, the COVID pandemic has changed consumer behavior worldwide. Some of the changes have abated, others have further accelerated. IHL Group completed a worldwide study of consumers in 21 different countries to understand what shopping behaviors have changed for good, which are fading out, and how the future of […]
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The headlines were ominous…just see below. Retail Sales Slowing. Hogwash. I don’t know why this raises my blood pressure so much, but it is lies, damn lies and government statistics I guess. What’s the truth? Headlines from Google News US Retail has added more sales in 2021 than the entire […]
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Entering 2020, the retail world was already dealing with tremendous growth in merchandise returns, with fraud and overall costs to the retailer increasing at an exponential rate due to online sales being returned to stores. In 2015 the total value of merchandise returns was estimated at $643 billion globally. By […]
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A great deal of discussion has been had about the recovery curve to be expected in retail and hospitality. Will it be a V curve, an L shape or a NIKE Swoosh? Truth be told, you can make it look like whatever you want it to be to fit your […]
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When pundits talk about pent-up demand in retail, rarely do the discuss perhaps the greatest pent up demand coming for retailers: Returns. Returns have always been a cumbersome process for most retailers with different challenges for different merchandise. Local laws as well as company infrastructure provides a complex operation in […]
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How do the US C.A.R.E.S Act stimulus programs affect retail? The answer might surprise you. Get an update on retail/hospitality and how the stimulus plans, with delays and competing priorities, will unfortunately hasten the demise of many retailers. Click the photo below to launch the webinar replay. Link to the slides […]
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With all the panic that is out there, we thought it would be prudent to provide some perspective from the data to give people a reference point. A couple of notes. First, this was based on data reported through Saturday. Secondly, the figures associated here assume that the US cases […]
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While the world watches the physical and economic impact of the Coronavirus (COVID-19), at IHL we have reviewed and adjusted our IT forecast for retail and hospitality worldwide based on our expectations on the world economy. The economic fundamentals in most markets worldwide are strong outside of this impact. While […]
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