This post has the links to the replay of the recent webinar titled It’s Not You, It’s Me – How Personalizing the Customer Experience Can Bring Great Results. To watch the webinar replay, click the picture below. To get the webinar slides, you can download those […]
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As a retail analyst for the last 23 years, I can count on 1 finger the number of times I have written a post to comment on another company’s research. This is it. The exception here is a report which has been widely cited by the likes of CNBC, Washington […]
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Last week I had the absolute pleasure of attending Shoptalk in Las Vegas. This was my first year attending, though it was the fourth year of the event which has grown significantly in each successive year, drawing close to 8,000 attendees ranging from investors, press, analyst, vendors and the retail […]
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IHL’s Greg Buzek, along with 6 other industry colleagues, was recently asked by Aptos what was the one thing retailers must do in 2019 to stay relevant. See our answers in this unique video flipbook. Click the photo below to access… or go here […]
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Amazon Prime continues to radically transform consumer behavior. The advent of free two-day shipping, membership, and other benefits from Amazon provide a compelling reason for consumers not to visit stores. Retailers are actually driving consumers to Amazon by not addressing issues important to their customers. This study points to what […]
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The following video highlights data from recent research from IHL Group on Ecommerce orders that are not for delivery, but for pickup at the local retail store. There are many challenges with Click and Collect profitability depending on the segment. In some cases the loss of impulse items makes for […]
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Retail is growing but it is changing fast. Changes in demographics, the growth of online, and other pressures are challenging malls more than ever. This webinar goes over store counts for 2018, how retail is changing and what retailers must do to compete. Click picture below for webinar recording. To […]
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IHL Group will be reprising our most successful study, “Debunking the Retail Apocalypse”. Our report last year saw 5x more downloads with greater worldwide news coverage, meaning more exposure for the Sponsors. In fact, we still average 10 downloads per day a year later! The new study, “Beyond the Retail […]
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In May of 2018 IHL conducted a consumer study around their experiences shopping in stores vs shopping online. The particular focus of the study reviewed the experiences around out-of-stocks while shopping at stores or Buying Online for Store Pickup. The data was broken down by those households who were Amazon Prime […]
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The following infographic is a bit more detail worldwide on the research profiled in the report Out-of-Stocks, Out of Luck
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