In the last two years we have seen a once-in-a-generation jump in IT spend. In fact, in our latest study showed that benchmarked IT spend grew as a percentage of revenue as much as 40% since the beginning of the pandemic. General Merchandise Retailers (GMS) reported that they plan to […]
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Without question, the COVID pandemic has changed consumer behavior worldwide. Some of the changes have abated, others have further accelerated. IHL Group completed a worldwide study of consumers in 21 different countries to understand what shopping behaviors have changed for good, which are fading out, and how the future of […]
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Retail is experiencing a once-in-a-generation increase in IT spend due to the impacts of COVID and the change in shopping journeys for consumers. Although consumers have come back to stores, the digital increase is here to stay. Retailers must get these transactions profitable. Add to this the ongoing labor challenges […]
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Hi everyone and welcome to our next installment of the IHL Partnership with TruRating. In an industry that is rife with inventory issues and labor shortages, it is not hard to find consumers that are complaining about bad experiences. Let’s face it, there was never a shortage of complaints before […]
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Hi everyone and welcome to the first of several Data Wednesdays that are the fruit of a new IHL partnership with TruRating. In these quick data snippets, IHL will be working with TruRating for consumer surveys at the POS where IHL will help with questions for consumers, TruRating will share […]
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When it comes to their customers, retailers are racing to implement technologies to track their customers wherever they shop, either at the stores or online. In our recent free personalizing the customer journey research paper we highlighted all the different ways that retailers plan to track you by the end […]
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