For the last 12 months, US retailers have been riding the gravy train (24 months for grocery and mass merchants). Sales growth has been in the high double-digits in many sectors thanks to strong comparisons to early COVID months the year before, multiple rounds of government stimulus and consumers that […]
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Every year IHL conducts a study to see which vendors have the most momentum in retail and hospitality for 2022. This year over this included 241 retail brands in North America, with 40% of them over $1b in sales annually. We asked the respondents to tell us who they are […]
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Point-of-Sale shipments rebounded in 2021 with rapid growth of 17.3% year to year as retailers and restaurants opened and remodeled stores as the market continues to adjust to pandemic and endemic realities according to the 2022 North American Retail POS Terminal Study from IHL Group. “The new POS is more […]
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In the last two years we have seen a once-in-a-generation jump in IT spend. In fact, in our latest study showed that benchmarked IT spend grew as a percentage of revenue as much as 40% since the beginning of the pandemic. General Merchandise Retailers (GMS) reported that they plan to […]
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In a quick review of NRF 2022 I thought it would be best to take from the great movie title…with a twist. We are going to go with The Great, Good, Bad, and Ugly. (Note: this is also on LinkedIn here) Let’s start with the Great! GREAT Top of the […]
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Without question, the COVID pandemic has changed consumer behavior worldwide. Some of the changes have abated, others have further accelerated. IHL Group completed a worldwide study of consumers in 21 different countries to understand what shopping behaviors have changed for good, which are fading out, and how the future of […]
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Retail is experiencing a once-in-a-generation increase in IT spend due to the impacts of COVID and the change in shopping journeys for consumers. Although consumers have come back to stores, the digital increase is here to stay. Retailers must get these transactions profitable. Add to this the ongoing labor challenges […]
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The COVID-19 pandemic ushered in a once in a generation increase in the percentage of revenue that retailers spend on IT. Where retailers had already been increasing IT spend over the past decade, from 2019 to 2022 that percentage of revenue has jumped a full percentage point as retailers were […]
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The headlines were ominous…just see below. Retail Sales Slowing. Hogwash. I don’t know why this raises my blood pressure so much, but it is lies, damn lies and government statistics I guess. What’s the truth? Headlines from Google News US Retail has added more sales in 2021 than the entire […]
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The retail industry is in the middle of a massive shift in how consumers buy, and as a result, service providers will see an unprecedented amount of work in the next 12 to 24 months. This would normally be welcome news, until you consider the current labor shortage and […]
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