Without question, the COVID pandemic has changed consumer behavior worldwide. Some of the changes have abated, others have further accelerated. IHL Group completed a worldwide study of consumers in 21 different countries to understand what shopping behaviors have changed for good, which are fading out, and how the future of […]
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Retail is experiencing a once-in-a-generation increase in IT spend due to the impacts of COVID and the change in shopping journeys for consumers. Although consumers have come back to stores, the digital increase is here to stay. Retailers must get these transactions profitable. Add to this the ongoing labor challenges […]
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The COVID-19 pandemic ushered in a once in a generation increase in the percentage of revenue that retailers spend on IT. Where retailers had already been increasing IT spend over the past decade, from 2019 to 2022 that percentage of revenue has jumped a full percentage point as retailers were […]
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The headlines were ominous…just see below. Retail Sales Slowing. Hogwash. I don’t know why this raises my blood pressure so much, but it is lies, damn lies and government statistics I guess. What’s the truth? Headlines from Google News US Retail has added more sales in 2021 than the entire […]
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The retail industry is in the middle of a massive shift in how consumers buy, and as a result, service providers will see an unprecedented amount of work in the next 12 to 24 months. This would normally be welcome news, until you consider the current labor shortage and […]
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When you think through all of the different technologies that retailers deploy today the list is massive. We have store systems like POS, scanners, self-checkout, mobile devices etc. Then we have supply chain solutions, sales and marketing, ecommerce, business intelligence and then all the infrastructure. And most recently with the […]
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The following article was written by Scott Augenbaum who is our keynote speaker at RetailROI SuperSaturday. Scott is a Retired FBI Supervisory Special Agent of Cyber Division and Author. To learn more about SuperSaturday, go here. Twelve Tips to Avoiding Cyber Crime this Holiday Season by Scott Augenbaum Hope […]
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Winning retailers think differently. They are investing more in technologies and in specific ways very differently from average or below average performing retailers. This webinar with Greg Buzek of IHL Group and Ricardo Belmar, Microsoft’s Director of Partner Marketing for Retail & CPG at Microsoft Included an update on the latest retail sales […]
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Hi everyone and welcome to our next installment of the IHL Partnership with TruRating. In an industry that is rife with inventory issues and labor shortages, it is not hard to find consumers that are complaining about bad experiences. Let’s face it, there was never a shortage of complaints before […]
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Hi everyone and welcome to the first of several Data Wednesdays that are the fruit of a new IHL partnership with TruRating. In these quick data snippets, IHL will be working with TruRating for consumer surveys at the POS where IHL will help with questions for consumers, TruRating will share […]
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