Smart retailers are re-investing in technology for their stores at a massive rate according to the latest research from IHL Group called “Rise of the Digital Store – How Digital Orders Are Transforming Store Operations” released today. Leading the way is the adoption of Microservices Architecture design which is expected to grow in […]
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Retail sales so far are up significantly for the holidays with Black Friday and Cyber Week sales breaking records. This is a replay of the webinar. Holiday Halftime Update. Click the photo to watch the replay. Download the webinar slides here. Like this post? Never miss an IHL Research Briefing […]
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Curious how the holiday shopping season is progressing? Wondering what you did right and what you could improve on? Wondering the key strategies your competitors are utilizing this holiday season? Would you like to know the most financially impactful customer journeys and the complexity level to implement support for them? […]
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You have the ads ready, the stores are staffed, the inventory has arrived and everything is in place for Black Friday. I have often said that early morning of Black Friday is now THE best time to shop and when you get the best service as a consumer. Why? Because stores […]
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When it comes to their customers, retailers are racing to implement technologies to track their customers wherever they shop, either at the stores or online. In our recent free personalizing the customer journey research paper we highlighted all the different ways that retailers plan to track you by the end […]
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Worldwide IT Spend for Business Intelligence is skyrocketing and this is certainly true in Asia, driven particularly by China, South Korea and Singapore. From video analytics to prescriptive analytics to traditional data lakes and data warehouses, the region is greatly benefiting from cloud-based solutions that are often not hindered by […]
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Gross Payment Volume (GPV) is the amount of payments that go through a particular POS system. In this chart above we show the market share for the top 5 software companies in Hospitality based on revenue through those POS systems. While Square, for instance, has much larger shipment share (particularly […]
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What will separate winning retailers this holiday season? You might say good marketing, a hot product, strong ecommerce offering? All of these are important. But what will separate retailers this holiday season in one specific thing. They have accurate inventory counts that are exposed on their ecommerce sites and they […]
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In IHL’s recent AI/ML Research (AI/ML Promises, Potential and Pitfalls) 52% of retailers surveys listed AI as a top priority for this year. But technology projects have high failure rates and throwing money at the first initiative that catches your eye is a bad move. What are the key components […]
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Often used as to discuss religion, at its core the word heresy is a “truth about something that is taken to an untruthful extreme.” History is rife with examples of a principle or discovery for one thing that was then extended to an area it was never meant to be […]
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