Perhaps there is no technology with more hype in retail than the potential impact of Artificial Intelligence and Machine Learning. In fact, we are currently in an arms race for talent. What are the best practices? Where do you start? What are some case studies? That is the point of […]
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This post has the links to the replay of the recent webinar titled It’s Not You, It’s Me – How Personalizing the Customer Experience Can Bring Great Results. To watch the webinar replay, click the picture below. To get the webinar slides, you can download those […]
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As a retail analyst for the last 23 years, I can count on 1 finger the number of times I have written a post to comment on another company’s research. This is it. The exception here is a report which has been widely cited by the likes of CNBC, Washington […]
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Last week I had the absolute pleasure of attending Shoptalk in Las Vegas. This was my first year attending, though it was the fourth year of the event which has grown significantly in each successive year, drawing close to 8,000 attendees ranging from investors, press, analyst, vendors and the retail […]
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IHL’s Greg Buzek, along with 6 other industry colleagues, was recently asked by Aptos what was the one thing retailers must do in 2019 to stay relevant. See our answers in this unique video flipbook. Click the photo below to access… or go here […]
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Amazon has changed retailing with Amazon Prime… how much? What percentage of the population has Prime. How do those shoppers react differently? And how must retailers respond in this new world. Click for webinar replay Download white paper Download the slides from the webinar For […]
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If I’m counting this was my 15th NRF. It was a great show by just about any objective measure I could imagine. I continue to see more and more things that I really like and that resonate with the retailers we speak with. There was an overall positive vibe and […]
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Amazon Prime continues to radically transform consumer behavior. The advent of free two-day shipping, membership, and other benefits from Amazon provide a compelling reason for consumers not to visit stores. Retailers are actually driving consumers to Amazon by not addressing issues important to their customers. This study points to what […]
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The following video highlights data from recent research from IHL Group on Ecommerce orders that are not for delivery, but for pickup at the local retail store. There are many challenges with Click and Collect profitability depending on the segment. In some cases the loss of impulse items makes for […]
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About 13 years ago I was invited to the Reflexis User Conference. With me in the audience that day were Paula Rosenblum (RSR Research) and Rob Garf (from AMR research at the time). That conference started with one of the most unique sessions we had ever seen at a user […]
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