Entering 2020, the retail world was already dealing with tremendous growth in merchandise returns, with fraud and overall costs to the retailer increasing at an exponential rate due to online sales being returned to stores. In 2015 the total value of merchandise returns was estimated at $643 billion globally. By […]
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Inventory distortion (out of stocks and overstocks) was already a huge problem in retail with worldwide costs of over $1 Trillion in 2019. Things were improving coming into 2020 for many parts of the world but small pockets of issues around BOPIS and local delivery exploded when COVID-19 surge buying […]
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Different communities are restarting retail and opening restaurants and malls. What is working, what is not? How are consumers responding? What must companies consider about getting their employees back to work? This webinar provides an economic update on North America’s retail situation with a specific emphasis on talent issues with […]
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A great deal of discussion has been had about the recovery curve to be expected in retail and hospitality. Will it be a V curve, an L shape or a NIKE Swoosh? Truth be told, you can make it look like whatever you want it to be to fit your […]
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Like the world around us, Retail has been rocked from the impact of COVID-19 and lockdowns. This webinar provides an update on the economic conditions, how deep will store closings be and what are our latest expectations for a recovery. As well, how COVID-19 simply accelerates the trends toward frictionless […]
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When pundits talk about pent-up demand in retail, rarely do the discuss perhaps the greatest pent up demand coming for retailers: Returns. Returns have always been a cumbersome process for most retailers with different challenges for different merchandise. Local laws as well as company infrastructure provides a complex operation in […]
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How do the US C.A.R.E.S Act stimulus programs affect retail? The answer might surprise you. Get an update on retail/hospitality and how the stimulus plans, with delays and competing priorities, will unfortunately hasten the demise of many retailers. Click the photo below to launch the webinar replay. Link to the slides […]
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The following shares the recording and the slides for the April 2, 2020 webinar: Impacts of COVID-19 for Retail Forecasting and Analytics with Infor’s Matt Jones and IHL’s Greg Buzek. Click the photo launch the recording of the Webinar. Link to the slides that can be downloaded here. Note (We […]
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COVID-19 is having significant results on the worldwide economy. What is the impact on retail/hospitality? How long will it last? What is the impact on IT Spend? This is a replay of the webinar on 3/25/2020 on IHL’s latest forecast for retail/hospitality economy and IT Spend. Data referenced is part […]
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With all the panic that is out there, we thought it would be prudent to provide some perspective from the data to give people a reference point. A couple of notes. First, this was based on data reported through Saturday. Secondly, the figures associated here assume that the US cases […]
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