Top Things You Missed IN Retail

Artificial intelligence applications and technologies are reshaping nearly every aspect of retailers’ business operations and customer engagement. Consumer goods take a long journey within a retail company on the way to purchase, and AI is fundamentally changing that journey.

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Brookshire Brothers is deploying digital tools from the eGrowcery food industry e-commerce platform.

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Fast casual and quick-service restaurant group Craveworthy Brands has decided to deploy Toast’s point-of-sale (POS) systems at 50 additional locations. This brings the total number of Craveworthy’s locations covered by Toast to 93, with plans for future expansion.

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The ramen brand has partnered with Paytronix to overhaul its loyalty app and reward program, said Jinya CEO Tomo Takahashi.

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Quicktext, a specialist in AI and Big data for the hospitality industry, announced a strategic partnership with Distinctive Hotel Group, a hospitality group with a portfolio of luxury properties in Mexico.

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AR technology will enable customers to visualise how furniture looks in their home before purchasing.

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The ocean is a remedy for many travelers to relieve tension, stress and anxiety. The tranquility of the Pacific Ocean and its idyllic setting is one of the main reasons thousands of people stay at and return to British Columbia’s Black Rock Oceanfront Resort each year.

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Frasers Group is working on a new MACH e-commerce platform and consumer apps, with go live set for 2024.

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Retail conglomerate Accent Group has adopted Amperity's customer data platform (CDP) solution in a bid to reboot its marketing technology stack.

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Through its $50 million Cultivate Next venture fund, Chipotle Mexican Grill is investing in Greenfield Robotics, a company focused on making regenerative farming more efficient, cost-effective and sustainable by leveraging AI, robotics and sensing technologies.

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DoorDash has formed two new partnerships with neighborhood community grocers in Northern California to offer consumers on-demand grocery delivery.

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InterContinental London - The O2 has increased the performance of its spa by improving its digital booking system with the integration of Premier Software and onejourney.

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Plaid Pantry teamed with Electric Era Technologies to open its first proprietary PowerNode electric vehicle (EV) fast-charging station at a convenience store in Portland, Ore.

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RaceTrac, which recently deployed autonomous floor scrubbers from ICE Cobotics to streamline repetitive cleaning tasks and free store associates to serve better customers, is now implementing Hewlett Packard Enterprises (HPE) ProLiant servers in every store.

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Select workers in Peachtree Corners, Ga. can now have lunch delivered via autonomous robots that avoid traffic.

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Nextuple today announced that BJ's Wholesale Club ("BJ's") has invested in a new Enterprise Inventory Service, leveraging the Nextuple OMS Studio to replace its legacy OMS inventory system. With over $19B in annual revenue and more than 230 clubs, BJ's selected Nextuple to help them move away from SaaS solutions and to modernize inventory operations.

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RaceTrac Inc. entered into a collaboration with Hewlett Packard Enterprise (HPE) to support the modernization of the convenience store chain's digital transformation and deliver a consistent experience for its customers across more than 800 stores.

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In order to keep up with their flexible shopping habits, retailers have had to overhaul their experiences, transforming all touchpoints to deliver an improved presence that considers both digital and in-store capabilities.

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Terrible Herbst Oil Co. (Terrible's) is teaming up with Upside to add 84 gas stations to Upside's digital marketplace. The move will enhance customer value and boost brand loyalty, according to the companies.

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Brenock Technology, LLC announced today that it has signed an agreement with Carnival Cruise Line (Carnival) to serve as its crew planning and cost management software provider.

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Hotel X Toronto recently announced that it now offers guests access to a virtual concierge. This technological innovation delivers a real-life, real-size, real-time, virtual concierge to answer any question a guest may have.

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As it begins to round out the holidays, Target is pulling back the curtain on how it uses artificial intelligence (AI) to deliver an easier, more affordable and more personalized experience for its customers both during its busiest season and all year round.

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Le Méridien Pasadena Arcadia has embraced evolving customer preferences and technological advancements by implementing IRIS' mobile dining app, resulting in a transformation of their F&B operations and guest experience.

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Lee’s Famous Recipe Chicken will implement an AI-based voice cloning solution in an effort to incorporate fully customized voice options into its drive-thru voice AI ordering technology.

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The fast food hamburger giant is expanding an existing strategic partnership with Accenture to help execute its strategy to leverage the latest edge technology and apply generative AI solutions across its restaurants worldwide in an effort to improve operations and customer experience. McDonald’s also intends to enhance the digital capabilities of its employees.

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The largest omnichannel hair color retailer in the U.S. is launching a service called Licensed Colorist on Demand in the American market. The complimentary digital service connects customers with certified, licensed colorists in real time to address their hair color questions.

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Trump International Beach Resort in Miami announced that it has selected Aptech to gain access to the financial information it needs to make effective business decisions.

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Boots is working on the launch of a ChatGPT personal shopper for its website which would be able to give customers recommendations on lipsticks and beauty gifts.

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Twelve-store Oklahoma independent grocer Doc’s Food Stores Inc. has chosen eGrowcery, developer of a retail food industry e-commerce platform for grocers, to help it upgrade its digital shopping program.

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An IDIS end-to-end retail branch network solution has been adopted across all Konyalı Saat’s 40 store locations in Turkey as well as at the retailer’s warehouse and workshop where high value watches are repaired, serviced, and calibrated.

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Celebrating its 15th year, RetailROI is once again bringing together retail thinkers for in-depth discussions on retail technology. In addition, Darryl McDaniels, better known as “DMC” from pioneering New York City rap group Run DMC, will deliver the keynote address.

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The discounter is now accepting BNPL payments at self-checkout kiosks at more than 4,500 U.S. stores via Affirm.

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Aaron chose Salesforce due to the company’s broad assortment of solutions, ease of implementation with our homegrown platforms, and flexibility and customization options that we could implement over time.

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Executives formerly from DTC powerhouses Gilt Groupe, Stitch Fix and Casper have teamed up to create a new feed-based, discovery-driven shopping app called Yaysay that is designed to elevate and gamify off-price shopping online.

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As the discount retailer aims to speed up its supply chain and hold back costs, it has also opened a sourcing office in India.

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Subway Restaurants Puerto Rico and Caribbean Franchise, has found a platform to facilitate back-of-house communication, UPshow SHIFT. Now using this product in 44 of his Subway locations, Barquet has noticed positive results, including improved employee engagement and active communication.

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Ulta Beauty has been a pioneer in the implementation of AI tools. For example, prior to this year’s AI boom, in 2019, the company acquired AI company QM Scientific to focus on personalization.

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Jeff de Bruges, a chocolate manufacturer in France, has selected Informatica’s AI powered Intelligent Data Management Cloud (IDMC) platform as a key component of its data modernisation project.

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In March 2023, the grocery giant began testing class 3-7 box trucks from autonomous vehicle supplier Gatik AI Inc. into the “middle mile” of one of its next-generation fulfillment networks.

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Smyths Toys Superstores has joined the Town & City Gift Card initiative, accepting the local gift cards at stores across Scotland and Ireland.

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Waffle House selected Olo to power digital ordering and payment across all of its locations nationwide. Marking the iconic restaurant brand’s first significant investment in digital, Waffle House will leverage Olo's Order, Pay—including Borderless accounts—and Expo to streamline ordering and simplify payments for both guests and employees at scale.

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Be.EV has partnered with sporting goods provider Decathlon to provide it with ultra-rapid EV charging at a number of stores across the UK.

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According to a new study from data from analyst firm IHL Group, retailers with 2023 sales growth greater than 10% are planning to increase their IT spend in 2024 by 16.2%, more than four times the 3.6% IT spend growth planned by average performing retailers.

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The membership warehouse club retailer is deploying the Nextuple OMS Studio enterprise inventory service to replace its SaaS-based legacy inventory system.

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BSH Group, a specialist in the home appliance industry, has used Medallia Experience Orchestration to understand the journeys of its customers, fuelling its expansion from business-to-business (B2B) into the direct-to-consumer market.

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Chopt embarked on a journey to enhance its digital ordering and pickup experience specific to digital-only concepts.

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The Home Depot has one major advantage over competing retailers that keep much of their inventory in back rooms, where it’s invisible to customers and associates alike. With its high store ceilings, the retailer can store many items in shelving way above the sales floor, ready to be taken down and put on reachable shelves.

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A Pure Green juice bar franchise has selected Voicify as its conversational voice AI provider.

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Tamro Finland has realized notable advancements in supply chain efficiency and inventory management through their use of RELEX Solutions.

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At Uniqlo, shoppers actually want to use the self-checkout machines. It’s a revolutionary new system—and it’s built around old technology.

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