Top Things You Missed IN Retail

Cousins Subs announced the launch of its new SMS program, addition of Apple and Google Pay and split payments, aimed at enhancing the guest experience and providing greater convenience.

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Lowe’s Cos. Inc. says it is harnessing RFID technology to combat the theft of power tools at the home-improvement retailer’s stores.

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Volumental has announced a partnership with Outdoor and Cycle Concepts (O&CC), a UK outdoor and sports retailer, following a pilot phase where its foot scanners reduced product returns by 28%.

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Potawatomi Casino Hotel has implemented hospitality technology to create guest and employee champions at every touchpoint. Potawatomi Casino Hotel chose to replace systems previously in use with two award-winning point-of-sale (POS) systems from Agilysys to optimize food and beverage interactions and enhance guest and staff experiences.

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Checkers & Rally's Drive-in Restaurants have added Spanish drive-thru voice ordering with the help of Hi Auto, a voice AI ordering technology company, according to a press release.

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The retail giant is currently developing its own generative artificial intelligence language models and utilizing those developed by the broader tech community to make its supply chain more efficient.

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Yoke’s Fresh Markets has joined forces with DailyPay. The partnership will enable Yoke’s employees to access their pay immediately after finishing a shift.

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Harris Teeter appears to be pulling out all the stops to minimize shrink caused by shoplifting at self-checkout kiosks. But is self-checkout the theft hot spot the industry assumes it to be?

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InMoment announced today that La-Z-Boy has selected InMoment’s omnichannel listening XI Platform as they continue to honor the past and embrace the future by bringing meaningful products and quality experiences to a new generation of customers.

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Dollar Tree's Family Dollar banner has partnered with the Consumer Healthcare Products Association (CHPA) Educational Foundation to launch a program that helps Family Dollar shoppers make informed, educated choices about choosing and using over-the-counter (OTC) products and dietary supplements.

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The Save Mart Cos. has become the pilot partner to launch an alcohol cashback program from retail technology company Swiftly on the California grocer’s mobile apps.

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Inventory distortion due to out-of-stocks and overstocks is projected to cost retailers $1.77 trillion worldwide this year, according to a report from IHL Group.

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Calsun|Grand Frais, a France-based grocer, is deploying SymphonyAI on Oracle's cloud infrastructure as its service-as-a-service cloud provider. The technology will allow the grocer to build the "connected store of the future.

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Happy Joe's Pizza and Ice Cream has partnered with Integrated Digital Strategies to help it franchise. The brand recently launched a franchising only website, according to a press release.

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PredictSpring announced today that premium children’s fashion brand Janie and Jack has integrated PredictSpring’s Modern POS into 106 of its stores across the US.

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J.P. Morgan Payments has announced the launch of Tap to Pay on iPhone for its merchant clients in the US.

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Cardenas Markets leveraged the power of Upside's digital marketplace to unlock new growth opportunities. Upside's machine-learning algorithm became the driving force behind targeted, personalized promotions, delivered to consumers on a one-to-one basis.

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Wakefern Food Corp. has announced that it is bringing Simbe’s AI-powered robotics to more ShopRite stores following a successful pilot.

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The Wendy's Company opened the first of its Global Next Gen restaurants, while also finalizing a new Global Next Gen High-Capacity Kitchen design option. Both digital-first designs were created to enhance customer, crew and franchisee experiences, accelerating growth across Wendy'sglobal restaurant footprint.

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The Anthony Nicholas Group (ANG) has chosen Proximity to deliver a clienteling solution, with the aim of strengthening and transforming customer engagement for its brands Fraser Hart and Fields the Jewellers.

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With the goal of reducing waste at its fast-serve restaurants across the country, McDonald's France has shifted this year from disposable to re-usable serving items. And to manage the many thousands of cups, bowls, and containers that are used daily at these sites, the company deployed an RFID technology solution.

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Amid an economic atmosphere experiencing soaring rent, labor, and food costs, technology is continuing to provide a lifeline for restaurant operators. One innovation has been pressing at the forefront of the pizza industry and is ready for the limelight—automation.

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The past two weeks have been truly inspirational in regards to activities of continuous learning as well as sharing knowledge that helps us all have a brighter retail future. The first week was the keynote delivery of my latest edition on ‘The Disruptive Future of Retail’ presentation.

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As discussed at Progressive Grocer’s recent GroceryTech event, generative artificial intelligence (AI) is the next frontier, technologically speaking. The new Retail AI Readiness Index from analyst firm IHL Group further delves into the impacts of AI/machine learning and generative AI on transforming retail.

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Waffle House is leveraging Oracle technology to streamline payment and store management. The retailer is deploying the Oracle Payment Cloud Service platform to accept contactless payment options mincluding debit/credit cards, Apple Pay, Google Pay, and Samsung Pay. Oracle Payment Cloud Service offers transparent, fixed fee rate pricing with no monthly minimum requirements.

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This week in grocery, Albertsons adds nutrition tools to drive digital adoption, The Fresh Market adds prepared meals to its eCommerce site, and eGrocer Hungryroot’s artificial intelligence (AI) drives rapid growth.

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Berkot’s Super Foods, a family-owned and -operated neighborhood grocery store chain with 17 locations in Wisconsin and Illinois, has tapped Birdzi to personalize and elevate customers’ shopping experiences at all of its stores.

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The retailer recently opened its first EV charging stations in the region, with plans for more coming soon.

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Lilly Pulitzer is deploying the Oracle Retail Xstore Point of Service (POS) platform and Retail Xstore Office Cloud Service. Running on tablets, cloud-based solutions provide Lilly Pulitzer store associates with visibility into a customer's prior purchase history and inventory levels so they can help shoppers discover products from anywhere in the store.

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This will go into service at the grocery giant’s Sheffield Extra store, making this location the first in Yorkshire to have a fully electric fleet. It runs 14 home delivery vans, making 2,500 deliveries each week.

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Dorothy Lane Market (DLM) is ramping up its technology stack with the addition of electronic shelf labels and signage from Nanterre, France-based SES-imagotag

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Cava, a relatively small chain with 279 locations in the United States as of June, is boldly stepping up its game through strategic investments in the digital landscape. With a focus on harnessing the power of technology, Cava is positioning itself to challenge even the most well-entrenched players in the sector.

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Instead of using static rules, retailers can rely on ML-based fraud detection technology that considers a wide breadth of data points before requiring a rescan. These tools evaluate the retailer’s ever-changing assortment, the shopper’s basket, items commonly purchased together, as well as current and historic data before calculating the likelihood of there being an irregularity in the basket.

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How Pep Boys uses tracking and attribution to deliver more relevant marketing messaging (2:33). He shares how the retailer works with Zeta Global to gain a 360-degree view of its customers through a customer data platform (3:25), as well as how Pep Boys is optimizing its intelligent advertising efforts (4:45).

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Huck’s, a US convenience store chain with more than 120 locations across Illinois, Indiana, Missouri, Kentucky, and Tennessee, has announced the launch of its revamped mobile app.

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Kellogg Company has worked with Jisp to help drive interest in and sales of its new Crunchy Nut Salted Caramel and Coco-Pops Choco cereal range.

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The specialty teen apparel retailer is implementing Manhattan Associates Active POS in an effort to enhance its omnichannel sales strategy and deliver a seamless, unified customer shopping experience. PacSun is adding the POS module to its existing Manhattan Active Omni Order Management implementation.

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Petco is bolstering accessibility and convenience for its shoppers by expanding its partnership with delivery platform DoorDash and launching new features within the Petco app.

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Afresh platform rolled out to more than 2,200 Albertsons Cos. stores within seven months

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The Home Depot is applying computer vision technology to “narrow the gap” between its in-stock inventory — when the retailer’s systems indicate a product is in-store — and its on-shelf inventory — products on shelf and available for sale to the customer.

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The beauty giant is deploying the J.P. Morgan Tap to Pay on iPhone solution in all freestanding U.S. locations. As a result, Sephora associates can now accept contactless payments using their iPhones, without the need for a dedicated payments card reader or additional hardware.

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Solo Stove, which makes fire pits and camp stoves, is launching a chatbot powered by generative AI to provide customers personalized and conversational support experiences.

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University of San Diego retrofitted the Smart Market mini-convenience store located within the Knauss Center for Business Education with AiFi camera vision-based technology, allowing shoppers to select which food and drink items they’d like to purchase and walk out without waiting in line or scanning to pay.

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The days of iPad ordering at airport restaurants are nearly over. From Aug. 14, airport concessionaire OTG Management is retiring the 21,000 Apple Inc. devices powering orders across 350 venues and 23 terminals, in North American airports including JFK, LaGuardia and Newark. In their place will be the phone already in your pocket.

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While the premium in-home delivery option Walmart Spark, has tripled its delivery-driver workforce over the past year, its employees and drivers say the platform has had issues with drivers posing under multiple names.

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