Retail’s Reality Check

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Kroger Precision Marketing recently began providing an expert in-house team to activate ads across programmatic audio, programmatic connected TV, and dynamic creative optimization for display.

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Carnival Cruise Line has partnered with the technology company Orbisk to implement a first-of-its-kind AI-powered kitchen intelligence system aboard its ships.

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Sedano’s Supermarkets has selected Simplain’s Vendor Portal (StreamCollab) to modernize its master data management and merchandise contract management processes. This strategic partnership underscores Sedano’s commitment to operational excellence and innovation, while reinforcing Simplain’s role as a trusted technology provider for the retail industry.

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Yum Brands is in the early stages of developing a unified supply chain organization for its restaurant franchisees, collaborating with thousands of suppliers worldwide, according to newly appointed Chief Supply Chain Officer Eric Craft.

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The move will introduce offsite media, onsite video formats and a new auction-based buying model, with the aim of making it easier for more brands to engage with Iceland’s nine million annual shoppers in smarter, more relevant ways.

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Toppers Pizza has launched a new catering program systemwide, backed by proprietary technology developed internally. Every Toppers location uses its homegrown Pizmet POS system, making it possible to quickly add new ordering channels like catering.

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Value retailer Home Bargains has partnered with Retail Insight as it looks to modernise its markdown process. Following a 20 store pilot beginning in February, the solution was rolled out in June in over 600 stores.

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Electronic shelf labels, digital screens that display the price of an item, are replacing traditional paper price tags in grocery stores across America. The technology can already be found at Whole Foods, Amazon Fresh and Kroger, along with stores in Canada, Europe, Asia and other regions.

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Robotics is one of the most exciting, promising, and quickly evolving areas of retail technology. Robots are taking on an increasing number of retail roles, including tasks for which many retailers are currently struggling to find enough human employees (including driving and warehouse work).

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Ocean State Job Lot today announced a strategic partnership with Capillary Technologies, a global leader in AI-powered loyalty and customer engagement solutions. This collaboration will revolutionize how the beloved bargain destination connects and rewards its loyal customers across more than 170 stores throughout the Northeast and Mid-Atlantic.

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Last mile solutions specialist Stuart has announced a new partnership with UK supermarket chain Iceland. The pair are laying claim to a first of its kind same-day scheduled delivery offering in the UK grocery market.

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Mastercard has introduced Mastercard Commerce Media, a digital media network with an existing base of 25,000 advertisers and reach to 500 million enrolled customers that will operate both in owned channels as well as bank and other publishing outlets worldwide.

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Aptos announced today that fashion retailer Glik’s is implementing Aptos ONE POS and OMS, both cloud-native solutions, to deliver powerful omnichannel and customer engagement capabilities.

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EPAM Systems has teamed with BOSS on an immersive spatial experience, powered by Apple Vision Pro and pitched at motorsport fans.

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Currys Ireland has announced the launch of two initiatives that aim to enhance the customer experience across stores. A new Store Mode function means its teams are now equipped with tablets.

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Currys is joining the likes of Dunelm, Argos, Iceland Foods, Tapi Carpets & Floors and Euronics in accepting payment online or in-store with the new Fair for You Shopping Card loan.

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Australian fashion and lifestyle brand City Beach is partnering with Teamwork Commerce as it aims to deliver a seamless, next-generation omnichannel experience across all stores.

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The Body Shop has selected RELEX Solutions to transition from manual and labor-intensive processes to a unified, AI-driven platform.

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Earlier this year, Symbotic's shares jumped upon the announcement that it would buy Walmart's robotics business for $200 million as part of an agreement to expand the retailer's automated supply chain. The company said it would use its AI enabled robotics platform to improve operations at the US retail giant's pickup and delivery centres.

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Asda has finally completed its epic Project Future initiative - pitched as Europe’s largest systems implementation programme. This has involved the separation of more than 2,500 systems from former owner Walmart, with the aim of laying the technological foundations for the UK grocery giant’s future growth.

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A cluster of fresh announcements this week reveal that Walmart’s ongoing bet is that by transforming its logistics network of pallets, trucks, drones and store back rooms, it can make the physical proximity of its stores the ultimate convenience weapon. Amazon’s own bet is that by embedding commerce into voice-driven devices and subscription bundles, it can keep customers within its digital realm.

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Aramark has strategically invested in RoboEatz Autonomous Robotic Kitchen (ARK) technology, with ABB Robotics and WellSpan Health, in an effort to provide customizable meals at any time, for any shift and any dietary need in WellSpan Health facilities.

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Fashion retailer Glik’s is implementing Aptos ONE POS and OMS, both cloud native solutions.

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Ikea Retail Group is purchasing a logistics technology company. Ingka Investments, the investment arm of Ingka Group, a strategic partner in the Ikea franchise system with 51 U.S. retail stores, has acquired U.S.-based logistics solutions provider Locus for an undisclosed sum.

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An online personal styling service is leveraging leading-edge artificial intelligence technology to provide shoppers personalized imagery of outfits on their likenesses.

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Topsort, an AI and auction-based retail media infrastructure company, has announced a partnership with luxury European fashion and lifestyle retailer E. Breuninger.

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French agricultural cooperative improves profitability and service offerings while enhancing sustainability

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Google is letting consumers in the U.S. use a new solution called "AI Mode" that enables them to describe what they’re looking for — like the way they would talk to a friend — without having to sort through filters.

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TMX Transform has partnered with Marks & Spencer on the development of one of the UK's largest automated national distribution centre’s (NDC), a 1.3 million sq ft facility at Daventry International Rail Freight Terminal (DIRFT).

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Cartwheel today announced that Mo’ Bettahs, a Hawaiian-style fast casual brand, is bringing its signature aloha hospitality to catering delivery with Cartwheel’s hybrid delivery technology.

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Under the new agreement, Uber Direct will exclusively power the delivery of orders placed through its website or app, using the same courier network and technology that supports Uber Eats.

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Amazon will deploy Amazon Pharmacy Kiosks in select One Medical offices across the greater Los Angeles area beginning in December, giving patients access to their prescriptions within minutes of their medical appointments.

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Good Food Holdings, the parent company of several West Coast specialty chains , is reimagining its upscale, full-service stores — and adding technology to enhance its customer service.

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Gatik and Loblaw have inked a five-year expansion deal to scale an AI-powered autonomous trucking solution across the grocer's regional distribution networks in the greater Toronto area.

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L'Oréal backed AI driven beauty shopping platform, Noli, has selected Akeneo’s product information management (PIM) solution to power its hyper-personalised product recommendation model.

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U.S. retail giant Walmart has accelerated the use of automation in its business to cut costs and speed up delivery of products into its stores.

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Ace Hardware today announced a new partnership with Affirm, the payment network that empowers consumers and helps merchants drive growth, to provide a pay over time option for customers shopping in-store.

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Home Bargains reports that it has wrapped a payroll transformation project. The project was completed in partnership with Zellis without disruption to pay following the sudden withdrawal, due to unforeseen circumstances, of support from Home Bargains’ previous provider.

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Centric Software is pleased to announce the launch of a success story of its customer, Malwee Group. Facing the challenges of a rapidly changing fashion market, Malwee Group identified the need to scale its operations while addressing issues like fragmented data, decentralized workflows and a lack of integration among remote teams.

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The Barbie doll maker will also be using the firm's AI tools, such as ChatGPT Enterprise, into its business operations to 'enhance product development, creative ideation and drive innovation'.

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Opus Training, the training operations platform trusted by hundreds of leading multi-unit brands, today announced new partnerships that demonstrate growing demand for on-the-job training that builds skills quickly.

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The beloved East Tennessee franchise just made it easier for guests to enjoy A Smokin’ Good Deal with the launch of their new loyalty app. Developed in partnership with software platform COMO.

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While RFID has been around for decades, its value in the retail industry has grown notably in the past several years. Once considered too expensive for widespread adoption, the cost of tags has fallen significantly, leading big retailers to release mandates and rollouts spurring adoption. At the same time, improvements in computer vision and data analysis have opened the doors for new use cases.

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The Kroger Co. is partnering with a prescription drug savings platform. Kroger is offering the RxSmartSaver solution from GoodRx at all of its 2,200 pharmacies nationwide.

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Marks & Spencer has partnered with end-to-end supply chain consultancy TMX Transform to develop one of the U.K.'s largest automated national distribution centers. The retailer invested roughly $459 million in the 1.3-million-sq ft facility at Daventry International Rail Freight Terminal.

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Retailers in September 2025 focused technology efforts in areas including autonomous robots, augmented reality and demand forecasting.

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Bonchon, a global leader in Korean fried chicken, is now using Opus Training, giving Bonchon employees access to Opus’ mobile-first training operations platform.

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The embattled at-home fitness company is raising its prices and using machine learning to personalize members’ workouts.

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Trends, a cannabis dispensary in Queens, New York, has launched Relief IQ, an in-store, AI-powered wellness and guidance platform. The dispensary is the first in the U.S. to feature the technology, which is designed to help customers navigate product choices, according to a press release.

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Zales teamed up with Wunderkind Ads on a connected TV campaign conducted in partnership with Xumo, a streaming venture between Comcast and Charter Communications.

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The Japanese operator and franchisor of 7-Eleven convenience stores in Japan is teaming with robotics company Telexistence to advance the creation of “Astra,” a humanoid robot powered by generative AI. The robot is equipped with the vision-language-action (VLA) generative AI foundation model that supports physical-world interaction.

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City Furniture is letting customers use its interactive augmented reality tool to customize and visualize a new product category.

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Instacart and Advantage Solutions said on Monday that they are launching a new partnership in which Instacart shoppers will provide audits of retail shelf conditions for Advantage.

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The German retail brand house with the widest product range in German retail is increasing its investment in RELEX to improve product availability, reduce waste, and optimize operations.

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GrubMarket, a company in the food supply chain and e-commerce industry, has introduced an AI agent designed to automate business insights for food wholesale and distribution businesses.

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The upscale chain recently added ordering kiosks and updated its app to create a personalized experience that’s resonating with customers, Chief Growth Officer Kabir Jain said at Groceryshop.

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Love’s Travel Stops, which has 662 locations in 42 US states, has announced the launch of Love's Media Group, pitched as the first retail media network designed specifically for America's travel stops and the first to reach professional truck drivers at scale.

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MediaMarktSaturn is leveraging One Tech Group technology to power its in-store retail media operations.

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Retail tech company Shipt is partnering with software company Perplexity and its new browser in a move that promises to enhance the grocery shopping experience by assisting with same-day delivery and encouraging discovery of new and trending products.

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The parent companies of ShelfOptix said it provides robot-powered shelf intelligence at scale without the cost or complexity of technology ownership.

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Asda is rolling out electronic shelf edge labels (ESLs) across its Express convenience stores. This will see 250 locations tapping the technology.

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Domino’s Pizza of Canada is now available for on-demand delivery via DoorDash in Canada, giving customers in nearly 300 cities across 12 provinces and territories a new way to order pizzas, pastas etc from roughly 600 locations.

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The company is participating in an early pilot with Stravito's AI Personas tool, which allows it to create interactive, diverse consumer profiles with simulated conversations so it can test ideas in real time before moving on to human focus groups.

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Online tennis equipment retailer Tennis Warehouse has a new partnership with tennis-focused tracking system Zenniz that will see Zenniz’ artificial intelligence-powered analytics incorporated into Tennis Warehouse’s product reviews, descriptions and video content.

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