Top Things You Missed IN Retail

The discount giant is leveraging a variety of AI and generative AI tools in an effort to making holiday shopping this season faster and more convenient from discovery to purchase, delivery and returns. The new solutions include personalized gift recommendations, a shopping assistant and expanded delivery.

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Drone delivery of Amazon orders is taking flight in a new metro area and state. Amazon is starting drone delivery in the West Valley of the Phoenix metro area in Arizona.

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The Clorox Company is advancing on its sustainability goals, elevating data visibility through a new partnership that allows supplier partners to record their efforts.

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Retailers in October 2024 focused technology efforts in areas including omnichannel holiday sales extravaganzas, RFID, and fulfillment automation.

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Obramax, a building materials wholesaler in Brazil announced an expansion of their partnership with RELEX Solutions.

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This report examines the top 10 retailers globally that have prioritized significant investment in technology, detailing the innovations they’ve embraced and the impact on their business strategies.

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7-Eleven Inc. is embarking on a multipart effort to solidify the company's role as a convenience channel leader in a changing landscape while making sure consumers get what they want, when they want it and how they want it.

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Wendy’s Co. is leaning on cheeky promotions and a flurry of deals to woo customers from much bigger competitors like McDonald’s Corp. One weapon in its arsenal: Palantir Technologies Inc. The data analytics firm, which built its reputation serving defense-focused clients, has been putting its massive computing ability to work for corporate America. For Wendy’s supply-chain group, Palantir is able to use artificial intelligence to spot shortages before they happen to make sure that, if a $1 Frosty promotion leads to droves of consumers, the fast-food chain is ready to serve them.

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To enhance its capabilities, Oreo this year chose digital commerce agency Goodness as its DTC agency partner. The partnership evolved out of Goodness’ previous work to migrate Oreo from Adobe’s Magento e-commerce platform to Shopify to improve efficiency and user experiences.

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Big-name retailers such as Walmart are increasingly using analytics to blunt the impact of one of the most unpredictable performance variables of shopping: weather. Weather data, once used strictly for inventory planning, is now helping retailers localize advertising and decide when to discount seasonal items such as sweaters.

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Brian Loescher, president of Golden Chick Franchising wanted a platform that could integrate with all the brand’s functions and inputs, including tablets and kiosks, and would be easy for staff to operate without much outside support. He landed on Qu.

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Signature Systems, Inc. announced a new partnership with Bonanza Casino. SSI will be providing their signature product — PDQ POS to elevate and enhance the growing food and beverage operations at the 51-year-old Reno, NV business.

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Excel London and Costa Coffee have unveiled their refreshed in-venue stores, including touchscreen ordering systems.

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The luxury department store will leverage SCAYLE’s set of out-of-the-box capabilities which offers flexibility for customisation and personalisation, including product information management (PIM), shop management and an order management system (OMS).

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Following trials, Poundland Perks has been rolled out nationwide, with the app becoming the number one free download in the Apple and Google Play stores in just 24 hours.

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Following the launch of its first in-car ordering system in the UK in December, Just Eat Takeaway.com is rolling out the experience to more countries across Europe.

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PizzaForno, a 24/7 automated pizzeria, has inked a 40-unit development deal with Forno Brothers LLC, according to a press release. This expansion will bring automated pizza kiosks to various locations across Michigan, including five new units in Clarkston, Caledonia, Flint and Troy.

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Harmons Grocery, Rosauers Supermarkets and Sprouts Farmers Market are all rolling out or upgrading to Instacart Storefront Pro.

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In its Q3 earnings call on Tuesday (Nov. 5), Yum! Brands pointed to the more than 2 million orders through voice AI at its Taco Bell restaurants as an example of how its brands use tech to reach consumers.

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Del Monte Foods is embracing technology within product innovation in order to more quickly identify emerging food trends and introduce efficiencies. By marrying insights with geofencing technology, the CPG is better understanding how consumers engage with restaurant menu items.

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Asda is piloting a self-service returns system where shoppers can deposit unwanted or faulty products and be automatically refunded.

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Vuori is tapping an AI-native platform from Kustomer, introducing AI agents that function with the latest large language models to work autonomously, but in support of human agents.

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To support its growing portfolio of hotel brands, independents, conference centers, and state park lodging, Regency Hotel Management has selected Silverware to implement point-of-sale systems across its 82-property enterprise.

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Germany’s top-selling drugstore company to expand relationship with RELEX to boost product availability in 12 European countries

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The company drew on its experience developing machine learning solutions to manage the deployment of its MillsChat tool, according to Chief Digital and Technology Officer Jaime Montemayor.

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The retailer has implemented a direct-to-consumer (DTC) strategy that provides online North American shoppers with endless aisle access to products that are not in stock. Cole Haan utilizes the Jesta I.S. cloud-based Vision Merchandising ERP and Vision Endless Aisle solutions.

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The department store retailer is rolling out Synchrony Pay Later, a buy now, pay later solution from financial services company Synchrony.

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Love's Travel Stops entered into a new agreement with payment processing solutions provider ONRAMP aimed at preventing fraud and improving payment experiences for the trucking and transportation sectors.

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What’s the difference between “merchandising” and “display management”? It’s a trick question.

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Global Partners LP entered into a partnership with PayByCar Inc. to extend the mobile payments company's pay-by-text payment program to more than 300 retail fueling locations across New England, New York and Virginia.

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Amazon Mexico, the e-tail giant’s Mexican subsidiary, has entered a strategic partnership with Jüsto that will see the regional online grocery retailer make its full product range available on Amazon, including fresh and produce categories, with delivery within four hours of placing an order.

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The e-tail giant said it is now offering same-day grocery delivery from select FoodMaxx locations in Central and Northern California, including Bakersfield, Hayward, Sacramento, San Jose and Turlock.

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The France-based retailer has partnered with Cypheme, a French technology company, to deploy Vrai AI, an anti-counterfeit technology that can detect fake products based on just a picture of a specific detail of a product or label through visual analysis.

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UNFI Insights, which is powered by Crisp, has revolutionised product tracking for Nestlé USA's US$300m business segment & provides access to data on sales

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After piloting 400 BrightDrop vans for customer deliveries, Walmart is now officially adding them to its fleet.

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Adidas will be the first retailer to utilize a new contextual commerce solution from media platform Teads, which will allow the sporting goods brand to offer tailored product ads to customers online based on factors such as price, stock levels and delivery options.

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Lowe’s Companies Inc. is introducing a digital solution to help members of its loyalty program obtain detailed product information.

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Zenni Optical, a major online eyewear retailer, is partnering with Eyebot, an innovator in automated vision testing, on a strategic partnership to improve access to vision care, according to a press release.

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Primark continued its Click and Collect roll-out last week, with its Lincoln store going live with the service.

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Live commerce startup Confer With has announced a new partnership with luxury British brand, Noble Macmillan.

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DoorDash has announced a new partnership with a leading rideshare service that provides perks for users of both.

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Auchan Retail Luxembourg has become the first retailer in Luxembourg to use Exotec's Skypod system, with deployment in its Dudelange warehouse.

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The retailer shared that it continues to expand the beta test of its GenAI-powered shopping assistant, which enables customers to discover, evaluate and decide on the best product for their unique needs.

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The automated facilities feature cutting-edge technology provided by Metro’s automation partner, Parkstein, Germany-based Witron, with which the retailer has been working since 2017.

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