Top Things You Missed IN Retail

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We can’t say shoppers didn’t warn us. Since the start of the year, they’ve been searching for savings and waiting to make big purchases. After remaining largely resilient throughout four years of economic uncertainty, consumers are finally feeling the pinch. From sustained inflation to supply chain woes, consumers worldwide have been through a lot.

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Amazon CEO Andy Jassy said the e-tailer will invest an additional $10.7 billion to expand its Amazon Web Services (AWS) hosted cloud infrastructure, logistics network and development center in Berlin, Germany.

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Wendy’s has deployed an artificial intelligence chatbot at drive-thrus for at least four Columbus area restaurants, including its shop in Clintonville.

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CVS Media Exchange is beta testing a new self-service offering for its advertiser partners in collaboration with The Trade Desk.

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Innovative AI-driven demand forecasting technology from RELEX will enable more FEMSA Proximity businesses to increase forecast accuracy and efficiency by automating manual processes, improving availability and customer shopping.

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Retailer Co-op announced using SAP Predictive Replenishment and SAP Order and Delivery Scheduling, this strategic leap aims to supercharge customer satisfaction at Co-op’s distribution centers.

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Unilever, a Microsoft partner for the last 2.5 years, is using Azure within its DataLab virtual R&D center and expects these new capabilities to have a tremendous impact, according to a series of statements and videos from the two companies.

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WSS is to deploy Aptos ONE PoS across 100+ stores in the United States.

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Distributor US Foods, Inc. made MOXē the star of its 2024 Investor Day on June 5. The all-in-one e-commerce portal enables foodservice operators to find products, manage orders and track deliveries while providing real-time inventory to ensure regularly ordered products are in stock.

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McDonald’s announced Thursday that customers who spend a minimum of $1 on Fridays will receive free fries with their order, as part of its effort to win back inflation-scorned customers.

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Thon Hotels, one of the largest hotel chains in Norway, has migrated its portfolio of hotels to the Oracle Hospitality OPERA Cloud platform

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Toys R Us created what it claims is the first brand film to use OpenAI’s new text-to-video tool Sora, per a press release. Sora, which is currently only available to alpha testers, can generate up to one-minute-long videos based on text prompts.

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GetGo convenience stores and Giant Eagle supermarkets have partnered with loyalty technology company Upside.

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Experts indicate that the mainstream adoption of RFID, coupled with the implementation of connected technology, are creating new opportunities for brands and retailers to streamline fitting room operations and improve customer experiences.

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Facility Concepts, Inc. announced that they have been awarded the prestigious Taco Bell Global STAR Award. Only one vendor among all of Taco Bell’s vendor partners supporting their asset category was selected, acknowledging unparalleled dedication, quality, and service.

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Paytronix and Black Rock Coffee Bar announced the re-launch of Black Rock Rewards, as Black Rock updated its tech stack with Paytronix to better engage with loyal fans.

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Conagra is taking on more AI-powered capabilities across its business to enhance its IT, supply chain, research and development, demand science, brand, and design operations.

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Taziki’s Mediterranean Café has achieved significant success through its partnership with Ovation. The partnership enabled Taziki’s to integrate Ovation’s multi-unit operations feedback platform across all its corporate locations by the end of 2023.

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Nick Ormerod, Director of E-commerce at New Look, says: "We have been using MediaVision’s Metis platform for the last three years.”

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Macy's, Inc. M comprehensive revitalization and growth strategy encompasses operational modernization, technological integration and enhanced customer engagement.

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Digital first make-up brand, ICONIC London, has partnered with Wunderkind, a performance marketing solution that scales one-to-one messages for retailers, to grow its direct-to-consumer (DTC) capabilities and drive online revenue growth.

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Walmart announced a strategic partnership with Agritask, a crop supply intelligence company, to pilot a technology solution in collaboration with Walmart Global Tech’s Sparkubate program that is geared to enable sourcing managers to make more well-informed decisions on seasonal fruit crop yields such as cherries and blackberries.

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Dunelm has announced the roll-out of omnichannel gift cards, in partnership with Stored Value Solutions (SVS).

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TradeBeyond, reports that Walgreens Boots Alliance (WBA) Global Sourcing has selected its platform to optimize and standardize the company’s operations across its retail brands and to leverage more innovative and agile sourcing practices.

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Asda has completed the roll-out of new NCR Point of Sale (PoS) software across its store estate.

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Salesforce announced AI, Data Cloud and Commerce Cloud features and updates for its clients — one of which is Hästens.

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PDQ Chicken has partnered with Grubbrr, a provider of self-ordering technology, to equip all their restaurants with self-ordering kiosks.

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The Idaho-based grocery conglomerate is partnering with Grubhub to offer delivery via the marketplace at 1,800 of its stores across multiple banners.

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Vera Bradley is among the 15 brands worldwide using the TrusTrace solution for Forced Labor Prevention (FLP) in its supply chain.

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ezCater, the leading food for work technology company in the US, and The Habit Burger Grill, announced the launch of the restaurant brand’s first catering program.

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Nike, the sports retailing giant, has delivered an immersive shopping experience to shoppers with 3D holographic technology from HYPERVSN.

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Long John Silver’s has joined forces with four leading tech innovators – Attentive, Bikky, Plein Air, and Sparkfly – to transform its customer engagement strategy through implementing a 360° next-generation digital and in-store experience across more than 300 corporate stores and participating franchisees.

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In a LinkedIn post, Naga Tirumala Rao Chillapalli, Technical Engineering Manager at Macy’s, said: “Modernising Point of Sale is no small feat, involving the replacement of registers, modernising PoS applications, and backend integrations.”

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US retailer Tractor Supply Company has completed a chain wide roll-out of data and AI powered co-pilot capabilities with Quorso.

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Berrios will deploy SaaS technology from Storis designed to optimize inventory management, improve sales processes and deliver a seamless omnichannel experience to customers.

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Walmart Inc. is promoting romance novels on TikTok and enhancing its Roblox offering with augmented reality.

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The regional grocery retailer is deploying Instacart Caper Carts, which use computer vision and AI to automatically identify items as they are placed in the cart in select Missouri stores, starting at Price Chopper in Parkville and McKeever’s Market & Eatery in Lee’s Summit.

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Eighty-six percent of grocery C-suite execs say that AI will be a necessity in the future, up from 81 percent in 2023.

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Reckitt — manufacturer of such brands as Air Wick, Clearasil, Enfamil, Finish, Gaviscon, Lysol, Mucinex, Woolite, and more — has invested in four-month generative AI pilot programs and it’s already reaping the rewards.

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Target has struck a deal with Shopify to discover new brands and hot items for its third-party marketplace.

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Amazon is collaborating with an artificial intelligence-enabled market insight platform to measure the sales impact of ads across multiple retailers.

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A Utah-based upscale supermarket chain is leveraging a cloud-based analytics platform to integrate and analyze all data across sales, operations and marketing.

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The specialty office supplies retailer, an operating company of The ODP Corp. which runs Office Depot and Office Max stores as well as the Office Depot e-commerce site, is partnering with Dun & Bradstreet to offer a new business-to-business program called Power.Up.

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LabelVie Group, the grocery retailer and the owner of Carrefour Franchise in Morocco has selected RELEX Solutions, provider of unified supply chain and retail planning solutions, to automate and optimize their supply chain processes.

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Just Eat Takeaway.com will allow Amazon.com Inc.’s Prime members to order takeout without a delivery fee in Germany, Austria and Spain as the Dutch food delivery company seeks to expand its consumer base.

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Walgreens is utilizing the Zebra Modern Store framework and Zebra Workcloud Actionable Intelligence software to improve asset protection, equip associates with technology and optimize operational visibility across its network of 8,000 stores across 50 states.

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Perfect Corp. has partnered with Face Haus to offer AI powered skin analysis, called Skin IQ, at the latter’s facial bar locations, which captures precise details about each guest’s personalised skin care needs.

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Following a successful pilot, Giant Eagle is making the Upside app, which provides personalized cash back promotions, available at more than 180 Giant Eagle and Market District locations and more than 165 GetGo locations in Ohio, Indiana, Pennsylvania and Maryland.

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The beauty retail has teamed up with Instacart to deliver products in as fast as one hour from more than 2,200 Sally Beauty store locations across the country.

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Waitrose is extending its collaboration with Blue Yonder with the addition of the supply chain solution provider’s forecasting capability.

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H&M Group is partnering with Rondo Energy to explore the potential for heat storage technologies in its supply chain.

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StoreSpace - retail space planning software from CADS - has helped the UK’s largest SPAR wholesaler AF Blakemore & Son transform its processes, leading to more optimised space planning, boosted operational efficiency and more informed decision-making backed with accurate data.

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Centric Software reports that Petit Bateau has selected Centric Market Intelligence to execute its data driven pricing strategy.

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