Retail Reality Check

Debenhams is launching a buy now pay later option.

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Rakuten France has chosen Mirakl Ads, Mirakl’s retail media solution, to integrate into its digital ecosystem and power its digital advertising strategy.

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Walmart Connect last week made the latest addition to its suite of offerings for advertisers, launching a Display Advertising API that expands the onsite display ads that its partner agencies can offer through their platforms.

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The specialty arts-and-crafts retailer is partnering with Creative Fabrica, a subscription-based digital crafting download platform that provides users with unlimited access to more than 150,000 premium digital assets to provide a new service called Michaels Digital Downloads.

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G6 Hospitality engaged with Oracle partner Perficient to implement Oracle E-Business Suite Analytics Cloud Accelerator, a prebuilt solution powered by Oracle Analytics Cloud and Oracle Autonomous Data Warehouse that enables its finance staff to run hundreds of prebuilt KPIs, dashboards, and reports.

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Target is using social media and generative AI to curate its digital experience and help customers discover products, executives said during an earnings call the company held last week.

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Showtime Analytics is excited to announce a new partnership with Xscape Theatres to provide a comprehensive suite of data analytics, digital marketing, and point-of-sale (POS) solutions across their 6 US locations in order to enhance operational efficiency and customer engagement.

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Yum! Brands announced today that it is partnering with NVIDIA to accelerate the development of innovative AI technologies for Yum! restaurants around the globe. Yum! Brands is NVIDIA’s first AI restaurant partner.

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After customer data collected from Bikky revealed high reorder rates and guest retention for its Chicken Bacon Ranch taco, Condado Tacos added the Chicken Bacon Ranch Burrito as an LTO.

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The Portland Trail Blazers have announced a new partnership with Shift4 (NYSE: FOUR), the leader in integrated payments and commerce technology, to enhance the fan experience on game day. The partnership officially tips off this spring with the technology fully integrated prior to the 2025-26 NBA season.

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Tata Consultancy Services has extended its partnership with Coop Danmark to support the core business system of the consumer goods retailer. By managing Coop’s enterprise resource planning (ERP) platform on SAP S/4HANA, TCS aims to enable efficient operations for the retailer and consistent shopping experiences for customers across 900 plus stores.

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Henkel Consumer Brands is testing the R-Cycle digital product passport (DPP) platform, in a joint project that also includes packaging converter Korozo group.

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Huntington Place and Sodexo Live! are proud to announce the extension of their partnership for another ten years, solidifying a dynamic collaboration that continues to set the standard for excellence in the convention and event industry.

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From automated loyalty check-ins to multi-channel ordering experiences, three restaurant brands shared how they’re using technology to build lasting customer relationships at MURTEC 2025, Experience Matters.

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Ocado Intelligent Automation (OIA), part of Ocado Group, has introduced Porter AMR, a pallet moving AMR that navigates warehouses to automate several warehouse workflows such as cross-docking, bulk-item picking, putaway, and pallet movement.

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Coop Norge has selected Omnium as its order management system (OMS) provider as part of its omnichannel transformation strategy.

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Digital acceleration, personalization and a new marketplace are on the agenda at Ulta Beauty, the company’s new CEO said Thursday (March 13) during a quarterly earnings call.

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From price increase warnings to confidence that vendor relationships will help ride out the storm, here’s how the retail C-suite plans to weather tariffs.

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Wyndham and Canary Technologies launched an AI-powered guest experience that drives both revenue and operational efficiency.

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GO Outdoors recently conducted a trial of body worn cameras at its Stoke store to seek new ways to deter theft and ensure the safety of its store colleagues. The retailer says it will now roll out the initiative to 25 more stores.

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In response to ongoing theft and safety concerns, Loblaw expanded a pilot study involving workers wearing body cameras, the Canadian grocer confirmed on Monday.

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Morrisons is trialing a self-service system at its Dukinfield store in Greater Manchester, allowing customers to purchase nicotine-quitting products via a touchscreen and collect them from a vending machine near the exit.

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Following a series of M&As that integrated several global systems across Africa, Asia, and the Americas, AB InBev faced an ecosystem that was much larger and more complex than it used to be. It now includes more than 270 plants, breweries, and virtual operations; more than 600 distribution centers; and more than 500 brands.

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Oroton, an Australian fashion and accessories company, has launched a new technology: NewStore's Omnichannel PoS, Omnichannel OMS, and Omnichannel Manager solutions.

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Shift4 today announced the expansion of their partnership with Great Wolf Resorts to power payment systems across all 22 U.S. Great Wolf Lodge resort locations.

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The retailer has found success by shifting from a speed-at-all-costs strategy to one that prioritizes predictability for customers.

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Impact Analytics today announced that it has partnered with Australian fashion jewelry brand Lovisa to deliver data-driven insights, improve forecasting accuracy, enhance inventory management, and ultimately deliver a superior customer experience.

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The Swedish payments giant, which is planning to go public in the U.S., will be the exclusive provider of installment (buy now, pay later) loans for purchases at Walmart in the United States.

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Pizza Hut UK has partnered with electric moped rental network Otto Scooter.

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After a year spent “fixing the fundamentals,” Gap Inc. is transitioning its focus in 2025 to “continuous improvement through innovation,” Gap President and CEO Richard Dickson.

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Dick’s Sporting Goods Executive Chairman Ed Stack scanned his chain’s newest concept, a megastore in Victor, N.Y., called House of Sport. It offered more than the usual tennis rackets and football jerseys for sale. The store boasted a rock-climbing wall in one corner, golf simulators in another and an outdoor running track and turf field.

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K-VA-T Food Stores has implemented SymphonyAI’s CINDE Connected Retail platform to deepen customer insights across all key business functions, among them supply chain, merchandising, shelf planning, assortment and promotion optimization.

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Australian fashion and accessories brand, Oroton, is to roll-out NewStore's Omnichannel PoS, Omnichannel OMS, and Omnichannel Manager solutions across its 30+ stores.

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Convenience-store chain now offers Uber Eats, DoorDash, GrubHub, Seamless, Postmates at 110 locations across 4 states

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To fuel this next chapter, Playa Bowls is proud to announce its partnership with Figure 8, a New York-based agency that specializes in digital strategy and transformation for multi-unit restaurant brands. Together, they will transform and scale Playa Bowl’s digital ecosystem, creating an unparalleled experience for guests, operators, and franchise owners.

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Hotel rewards program Wyndham Rewards partnered with Galileo Financial Technologies, SoFi’s technology platform, to launch a debit card that lets users earn travel rewards and points on everyday spend.

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The Wisconsin-based specialty retailer, which bills itself as “The Modern General Store,” is leveraging the Epsilon retail media platform to run its new retail media offering, known as “Neighbor Network.”

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Echelon is using advanced artificial intelligence and machine learning technology from Amazon to deliver a personalized workout experience.

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Dollar General and DoorDash have joined forces to bring SNAP/EBT payment capabilities to more than 16,000 Dollar General stores on the DoorDash Marketplace.

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Instacart is lending a hand with its newest AI-powered feature, Smart Shop. The new in-app shopping integration enhances search and recommendation functions for those with specific dietary needs and launches in the app today.

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Microsoft has partnered with Curated for You to incorporate AI-powered fashion suggestions into everyday conversations in its AI assistant, Copilot.

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The Estée Lauder Companies is adopting Adobe Firefly in a bid to redefine its process of launching digital marketing campaigns through generative AI.

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Walmart has developed a generative artificial intelligence (AI)-powered assistant to help its merchants source items for its shelves and its online store.

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Burlington Coat Factory Warehouse Corp. has completed the implementation of E.piphany Inc.'s call center software, E.piphany said yesterday.

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Chief digital and technology officer Dane Mathews said restaurants with voice AI have increased employee retention rates

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Customers can now order ahead at more than 100 Arby’s locations inside Love’s Travel Stops through the Love’s Connect app. The new service was launched in partnership with Bite, a New York-based digital ordering software company.

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Oxford Industries, which owns such brands as Tommy Bahama, Lilly Pulitzer, and Johnny Was, is optimizing its supply chain warehouse operations by implementing more than 450 robots in an expanded distribution center with over 450,000 storage locations.

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