The retail industry is experiencing a transformative evolution, driven by the rapid advancement of artificial intelligence (AI). As consumers increasingly demand personalized experiences and seamless transactions, retailers are turning to AI technologies to meet these expectations.
Last October, when Sam’s Club opened the doors to its first store without checkout lanes in Grapevine, Texas, chief finance officer Todd Sears was on site. He saw firsthand how the all-digital approach could push members to embrace its Scan and Go technology and give employees more time to teach shoppers how to use the technology hands-on.
The Canary Islands-based supermarket chain adopts AI-powered RELEX platform to connect inventory, promotions, and pricing planning for greater efficiency and profitability
At the heart of this is a new ERP system, with SAP S/4HANA at the core, which will enable the retailer’s business processes to become standardised, simpler to manage, and more connected as a result.
The H-E-B retail media team partnered with solution provider Epsilon to offer the new feature to brand partners looking for more flexibility. Advertisers can access campaign management through the heb.com website and the My H-E-B app.
The Uber Eats on-demand delivery subsidiary of Uber is rolling out autonomous delivery robots from Serve Robotics, which was spun off from Uber as an independent company in 2021, in the Atlanta metro area.
Love's Travel Stops is enhancing customer experiences and operational efficiencies with the deployment of intelligent kiosks in Arby's quick-service restaurant (QSR) locations across the country.
The two retail giants are aggressively expanding their e-commerce and delivery capabilities across rural communities, hoping to unlock a largely underserved slice of consumer spending.
Mango and L’Oreal Paris announce they are deploying AI-based tools to help customers select products that suit their tastes and personal characteristics.
Nordstrom's decision to exit its Canadian market in 2023—sacrificing $400 million in annual sales to reduce operational drag—was a bold move. Yet the real story lies in its reinvestment: pouring into RFID systems, AI, cloud computing, and AR/VR tools to fortify its U.S. core.
Sports Emotion has announced the rollout of a new AI-driven merchandising platform as the Spanish multi-brand group looks to optimise its in-season inventory and boost operational efficiency.
Committed to bolstering their omnichannel sales capabilities and delivering unified customer shopping experiences, PacSun recently added Manhattan Active Point of Sale (POS) to its existing portfolio of Manhattan’s industry-leading supply chain and omnichannel commerce solutions.
Amazon is on track to have more robots than humans working in its warehouses, with over a million robots now deployed—nearly matching its human workforce.
Technology consultancy, Thoughtworks, reports that Favor, a Texas-based on-demand delivery app owned by H-E-B, has launched a new Shop & Deliver platform - a B2B (business-to-business) service.
The integration is now live in a deployment with Gymshark, the British fitnesswear brand, at its flagship White City location in London, with wider roll-outs planned for locations in Europe and the US later this year.
Delivery app Uber Eats has expanded its grocery service to include new partnerships with local brands Big Y and King Kullen in the Northeast, Superlo Foods, Lunds & Byerlys, and Foxtrot in the Midwest and Texas, and Vallarta Supermarkets in California.
New Look reports the implementation of Amperity, an AI powered customer data cloud, integrated with the Databricks Data Intelligence Platform. Amperity was selected earlier this year following results from a pilot programme.
As the restaurant industry navigates labor shortages, rising costs, and evolving customer expectations, major chains are turning to artificial intelligence (AI) as a key ingredient in their digital transformation strategy. Leading the charge this week are Applebee’s and IHOP, two of America’s most iconic dining brands, now leveraging AI to streamline both front- and back-of-house operations.
Dexory, which provides warehouse visibility and automation solutions, has announced a new strategic partnership with Company Shop Group (CSG), which claims to be the UK’s biggest redistributor and retailer of surplus products.
H&M Group has entered a multi-year partnership with Circulose, a manufacturer of next-generation material made entirely from discarded textiles, to become one of the company’s first “scaling partners.”
Taco John’s, one of the largest Mexican quick-service restaurants in America with nearly 350 locations in 22 states, wanted to improve their order-ahead business and provide a convenient and efficient experience for both customers and staff.
Ulta's omnichannel model is its most formidable defense against declining in-store traffic (down 2% year-over-year). With 1,451 stores nationwide and e-commerce accounting for 41% of sales, the company is leveraging its physical and digital assets to personalize the beauty experience.
Nissin Foods Holdings is stepping up its game by rolling out a sophisticated data integration and analytics platform aimed at harnessing the power of real-time information from its enterprise resource planning (ERP) system. This innovative leap, powered by an integration with Snowflake, promises to revolutionize the way the company handles its data.
Tesco has entered into an agreement with Attabotics that will see the UK grocery giant tapping the firm’s micro-fulfillment systems to fulfill online grocery orders.
Lotte Department Store announced on the 29th that it has introduced the generative Business Intelligence platform 'Strategi One' from the global data analytics company Strategi, becoming the first in the retail industry.
The on-demand delivery platform is moving a drone delivery service in the Dallas-Fort Worth metroplex from pilot to full-scale operation. Partnering with end-to-end drone delivery company Flytrex.
Amazon, which recently confirmed that it is moving to a “one grocery” approach that encompasses brick-and-mortar Amazon Fresh and Whole Foods Market stores as well as its robust digital business, continues to innovate and tweak its operations to meet its strategic goals.
In 2025, shopping centers in the United States are undergoing a real transformation. Although they were recently labeled “dead” due to the rise of e-commerce, they are proving otherwise, becoming hubs not only for shopping but also for entertainment, socializing, and unique experiences.
LiveRamp has announced a partnership with THG Ingenuity and THG Beauty Media. THG Ingenuity is aiming to unlock enhanced capabilities for THG Beauty Media’s commerce media network and its partners through LiveRamp’s Retail Intelligence solution.
Three years ago, Club Med decided to get organized. The vacation destination business set about building a global data factory with information gleaned from 1.5 million customers, 25,000 employees and artificial intelligence (AI) to develop insights.
Berkot’s Super Foods has introduced a new website and mobile app built on Homesome’s enterprise e-commerce platform. The move offers the independent grocer’s shoppers a quicker, more personalized way to plan, shop and save.
While AI strategy potential infatuates investors, many executives struggle to identify, articulate and deploy lasting strategic, return-enhancing applications.
Personalization within the retail customer experience isn't just about making the shopping purchase experience personal. It's about making every step of the consumer journey — from product discovery to browsing to checkout — a personalized experience.
Bang & Olufsen has rolled out YOOBIC technology to power its store operations and as its go to retail app, with the aim of giving teams a seamless, all in one digital hub for everything from VM checklists and store visits to their retail handbook.
Wegmans Food Markets confirmed local reports that it is testing smart carts in three of its stores, with a fourth store set to join the test in the coming days. The company said it is testing carts from two different technology providers to gather customer feedback and drive improvements.
Sam’s Club is strengthening its retail media platform with the launch of an AI-powered tool it’s calling “Omni-Impact,” the big box retailer announced on Thursday.
