Top Things You Missed IN Retail

UK-based online retailer, BedKingdom, has selected Fresh Relevance’s platform to power personalised experiences for its customers across its website and email marketing.

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Bolay Kitchen announced exceptional results from its partnership with YOOBIC, the leading frontline employee experience platform for frontline teams in the retail and hospitality spaces. Utilized across Bolay’s rapidly expanding portfolio of restaurants in Florida, Georgia, and Virginia, YOOBIC’s all-in-one platform has dramatically improved employee engagement and communication, operational excellence, and store compliance.

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Deciding to replace its existing tablets with an interactive kiosk it called RangeFinder, Boot Barn selected the Elo 32-inch touchscreen, Elo Backpack Android compute engine, and EloView enterprise software to support the kiosks.

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Dollar General’s DG Media Network (DGMN) and data collaboration platform LiveRamp have joined forces to close the digital gap between CPG brands and rural communities.

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The global technology e-commerce retailer is implementing the ChatGPT AI model, which interacts with users in a conversational style that mimics human interaction and uses machine learning (ML) to continually refine and improve its responses, in a number of key customer-facing areas of its site.

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Prada Group and Adobe have announced an enhanced partnership spanning the former’s range of brands, including Prada, Miu Miu, Church’s, Car Shoe, Pasticceria Marchesi, and Luna Rossa.

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The home field of the Texas Rangers Major League Baseball team is offering cashierless shopping with Amazon technology. Two convenience stores equipped with Amazon’s Just Walk Out frictionless shopping platform and Amazon One palm-based payment solution are now open at Globe Life Field in Arlington, Texas (greater Dallas area).

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A value fashion retailer is using the cloud and artificial intelligence (AI) to transform how customers search for and discover products. Rainbow Shops recently integrated Google Cloud Discovery AI for Retail technology directly into its e-commerce site and mobile app. The retailer’s internal testing found that Google Cloud's solution could deliver helpful results to an assortment of test queries 100% of the time.

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HT caught up with Rick Stanbridge, Executive Vice President and Chief Information Officer of Marco’s Pizza, to learn about its 100% cloud-based proprietary technology system.

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Sports Direct has today opened a five floor Manchester flagship store, featuring inurface media’s AV solutions.

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Retail giant Walmart Inc. and packaging specialist Packsize said Monday they have collaborated on a right-sized, on-demand box machine using technology designed for Walmart’s deployment. The machine, called the Ultra5, has already been installed in the first of Walmart’s (NYSE: WMT) four next-generation fulfillment centers, Packsize said.

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UK-based retailer Joe Browns has partnered with MHR to streamline its HR processes through the latter’s People First solution.

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n order to equip his field operations team and his storefront managers with the best possible technology, Seymour started demoing different solutions. He was introduced to MeazureUp at the eleventh hour. MeazureUp offers two solutions: DailyChex, task management software for the storefront level, and AuditApp, for chains looking to uphold brand standards.

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A premium denim and sportswear brand is launching a new omnichannel loyalty offering. Known as True Fam, the program is the latest in a series of strategic initiatives intended to transform True Religion into a digital-first direct-to-consumer (DTC) brand. Previous efforts include the introduction of a new mobile app in time for the 2022 holiday season.

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Frontline employee experience platform specialist, YOOBIC, has added Flash Coffee to its client roster. Founded in 2019, Flash Coffee now operates 250 stores across six countries, with plans to further expand across Asia Pacific.

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INTELITY, a guest experience and staff management platform, announced The Little Nell in Aspen, Colorado, has implemented the INTELITY platform, via smart-room tablets, which provide the property’s guests with a more digital, upscale experience, as well as GEMS, INTELITY’s collection of staff-facing tools.

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The fast food hamburger giant has moved 31% of its North American field team fleet to electric vehicles (EVs) across 16 states, with the goal of 100% EVs by 2030. This shift is the next step in delivering on Restaurant Brands International’s (parent company of Burger King) science-based targets for reducing greenhouse gas emissions by 50% by 2030, compared to a 2019 baseline.

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Retail business models must adapt to today’s omnichannel consumer, but how do retailers transform their IT business models to meet the needs of modern shoppers? Grocery retail group Ahold Delhaize USA is investing to transform and expand its IT operations, working to create a data fabric that drives efficiency and enhances the consumer omnichannel experience.

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American baseball team Tampa Bay Rays have brought a new checkout-free concessions experience to the Budweiser Porch located in Center Field.

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Walmart is integrating a connected TV (CTV) personalization and optimization platform into the demand-side platform (DSP) of its retail media network. The discount giant is partnering with Innovid, an independent advertising platform for the delivery, personalization and measurement of CTV ads.

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The specialty apparel retailer is planning to launch Radar’s inventory-tracking technology in approximately 500 stores across the U.S. over the next year. The system uses a combination of RFID and computer vision to track and locate in-store inventory at SKU level in near-real time with 99% accuracy, enabling retail store employees to know what product is in-store, and where, according to Radar.

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Fast-casual brand BurgerFi and its subsidiary Anthony’s Coal Fired Pizza & Wings announced an investment in off-premises geofencing technology with the rollout of Flybuy Pickup for curbside, in-store, and delivery driver pickup optimization in partnership with Radius Networks.

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Following a successful pilot, Kohl’s Corp. is officially rolling out expanding its new digital marketplace platform. Known as Kohl’s Marketplace, the platform offers a curated online assortment of new brands which is seamlessly integrated and sold on the main Kohl’s e-commerce site. Products are shipped directly from third-party sellers.

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Ghost kitchens. Dark kitchens. Delivery-only restaurants. Whatever you call them, they exploded in the years leading up to and during the pandemic. Many of the largest restaurant brands announced partnerships with ghost kitchen technology companies like Reef, C3 and JustKitchen between 2020 and 2022 —expanding to new customers via delivery-only versions of their main brands, or by introducing new virtual brands with smaller, more specific menus.

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Following successful Scene+ launches at the company’s Atlantic Canada, Ontario, and Western Canada stores, Empire Co. Ltd. is now introducing the loyalty program in Thrifty Foods in British Columbia. The rollout of Scene+ in the Thrifty Foods stores coincides with the introduction of Scene+ in the Quebec market and caps off the Scene+ introduction across Canada.

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Natural Baby Shower, a retailer of eco-friendly and natural baby products, says that it has reduced shipping and label production costs while optimising the post-purchase experience for its customers, with a solution from Scurri.

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The fast-casual chain is now enabling members of its MyPanera loyalty program to order via Amazon Alexa, using Echo Show devices.With this new feature, MyPanera members can ask Alexa on an Echo Show device to order Panera items for pick-up or delivery, and the order will be completed.

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PepsiCo is partnering with startup KoiReader Technologies to improve operational efficiency and accuracy in its distribution centers using AI. The food and beverage giant is deploying an advanced machine-vision solution that reads warehouse labels and barcodes more efficiently to increase throughput at its distribution centers.

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As artificial intelligence (AI) continues to evolve and the conversation around OpenAI’s ChatGPT amplifies, more and more retailers are exploring what it could mean for them. While there have been many articles about why brands and retailers should jump on AI, with Big Tech giants like Microsoft and Google getting a piece of the action, how are brands and retailers already incorporating the new AI in town?

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Tesco reports that its rapid delivery service, Whoosh, is now available from 1,000 Express stores across the UK. This first launched in May 2021 and is now available from half of Tesco’s estate of Express convenience stores across the UK, serving 55% of UK households.

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Barnes & Noble College, a subsidiary of Barnes & Noble Education Inc., will launch a digital portal called First Day Complete at University of North Carolina at Charlotte (UNC-Charlotte) I time for the fall 2023 academic semester.

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CommerceHub is working with Marks & Spencer (M&S) on its digital transformation journey, equipping the retailer with its Commerce Suite solution.

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Returns technology provider Optoro announced that Gap has signed on to make the returns process a better experience for customers and brands. Including brands Old Navy, Gap, Banana Republic and Athleta, Gap is using Optoro to make the returns experience more intuitive through its online portal “for initiating returns quickly and easily, instant exchanges, fraud-protected customer keep, box-free, label-free drop-off locations, and more.”

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Half Price Books, a family-owned bookstore chaIn operating more than 120 stores in 19 states, is deploying the Reveal Mobile Visit Local self-serve geofencing and digital campaign measurement platform.

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Levi Strauss & Co.’s focus on digital now extends to the models wearing its jeans. The clothing retailer announced Wednesday (March 22) it was working with Lalaland.ai, a Dutch digital fashion studio that makes customized models generated by artificial intelligence (AI), allowing shoppers to see models “that look more like themselves” wearing Levi’s products.

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Papa John's International has expanded its partnership with QL2 LLC, developers of the pricing gap analytics platform OptiPrice. With OptiPrice, the pizza company is better able to make pricing decisions to remain competitive, according to a press release.

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BaxterStorey has opened a new store leveraging Just Walk Out technology, making it the first hospitality business in the UK to adopt the Amazon checkout-free solution.

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FederFARMA.CO, the purchasing central for Italian pharmaceutical networks that hold a 40 percent market share, will partner with RELEX Solutions, provider of unified supply chain and retail optimization solutions, to provide space planning to their affiliates. The RELEX solution will optimize retail space in pharmacies that are part of 4 major pharmaceutical networks throughout Italy.

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Levi Strauss & Co. is gearing up to test customisable AI generated models through a partnership with Lalaland.ai. It says that the tech would allow for products to be seen on a wider range of body types, skin tones, ages and sizes.

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Three new retailers are offering online delivery via DoorDash as the digital platform adds new features for customers. Party City, Victoria’s Secret, and Lush Cosmetics are all now partnering with DoorDash.

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Rimi (part of ICA Group) has inked a framework agreement with StrongPoint to supply and install Pricer’s shelf edge automation and communication based on electronic shelf labels to potentially all its 300 stores across the three Baltic countries.

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Tommy Hilfiger has today unveiled a new metaverse hub, powered by Emperia, launching simultaneously on Decentraland, Roblox, Spatial, DressX and Ready Player Me, as part of the brand’s Decentraland Metaverse Fashion Week 2023 presence.

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