Top Things You Missed IN Retail

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Gleneagles, the five-star luxury hotel, spa and golf resort in Perthshire, Scotland has opted for IRIS’s online food and beverage platform to provide guests with a seamless, digital F&B ordering experience

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It’s not a restaurant in the traditional sense — and it certainly doesn’t look like one. Mezil, a fully-autonomous robotic restaurant that resembles a large refrigerated container, will open in the Spark Social food park in San Francisco, Sunday, August 28th. The high-tech eatery is described by its founders as the “first of its kind in the world.”

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Mews, the innovative hospitality cloud (Property management system), has been chosen by The Neighborhood Hotel to power their operations, enable seamless, modern experiences for their guests, and help drive their ambitious US growth plans.

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Co-op and Uber Eats have teamed-up as part of the convenience retailer’s plans to expand its on-demand online home delivery service.

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Japan’s Cainz Corporation, a home improvement chain with 230 stores, has announced a new autonomous location, called Cainz Mobile Store, on the first floor of its HQ in Honjo City, Saitama.

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The Qatar-based company says that it will soon open fully autonomous stores, powered by Zippin’s AI tech, in strategic locations to provide visitors with snacks, beverages, grab-and-go meals and other essential items in “a seamless and cashier-less process”.

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As Anheuser-Busch InBev plots its future, expect its sprawling BEES e-commerce business to play an increasingly central role — ultimately becoming the primary method in which the company sells. A B2B digital platform that’s currently live in 16 countries and accessible via a mobile app, BEES has been a key component of AB InBev’s strategy for today’s new commerce environment.

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mParticle today announced that C&A, one of Europe's leading fashion retailers, has selected the mParticle Customer Data Platform (CDP) as its customer data management infrastructure. C&A plans to use mParticle to help them understand their customers' engagement and bridge in-store and e-commerce retail experiences.

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The quick-restaurant company is launching a new global restaurant design standard, called “Global Next Gen, that it said will allow for an enhanced customer, crew and digital experiences. Beginning this fall, Wendy's new traditional restaurant builds will feature a sleek and modern design with an optimized layout and the latest in technology, with a goal of delivering “more Wendy's to more people with an emphasis on convenience, speed and accuracy.”

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UniFocus, a provider of Workforce Management Systems, today announced an ongoing expansion as the official provider of intelligent, fully-automated labor management and time and attendance platforms for KSL Resorts.

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Rokt, an e-commerce technology firm using machine learning to make transactions more relevant to shoppers, has announced new partnerships with Uber Technologies and AMC Theatres.

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Walmart is going live with an electric delivery van agreement it entered in July. Within two weeks of signing an agreement to purchase 4,500 all-electric “Lifestyle Delivery Vehicles (LDVs) from electric vehicle maker Canoo, Walmart began deploying Canoo LDVs to perform real-world deliveries, seven days a week, for its InHome service in the Dallas Fort Worth metroplex (DFW).

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Amazon has walked away from talks on dozens of sites it had earmarked for checkout-free grocery format Amazon Fresh

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Bath & Body Works has launched its loyalty program nationwide at the retailer’s 1,750+ locations following testing in select markets. The personal care and home fragrance retailer also debuted its My Bath & Body Works App, which allows shoppers to earn rewards points through any channel and provides exclusive content. Additionally, the in-app wallet stores rewards points, offers and gift cards to provide a convenient experience to customers.

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Gap has launched a fulfillment service for retailers called GPS Platform Service, offering omnichannel fulfillment using Gap’s nationwide distribution network and handling tasks including delivery to customers or stores, returns initiation and processing at its fulfillment centers.

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Kum & Go LC is rolling out Car IQ Pay for fleet drivers. In partnership with Car IQ, a provider of vehicle payment solutions, Kum & Go's more than 400 locations across the Midwest will go live with the fleet payment option this fall.

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Rapha Racing, a cycling apparel brand, is leveraging 7bridges’ AI technology to create more resilient supply chains.

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An AR technology called VizPick is letting the company accelerate inventory management in 4,500 U.S stores.

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When the COVID-19 pandemic hit, eco-friendly household cleaner brand Rebel Green happily grappled with a surge in overnight mainstream success as consumer demand for cleaning products skyrocketed. It was a dream come true, but Rebel Green had a rude awakening once the surge slowed.

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BD’s Mongolian Grill (BD’s), the original stir-fry bowl concept, is going high tech with a complete revision of their mobile platform in partnership with leading restaurant loyalty and engagement platform Punchh.

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Boots has expanded its partnership with Deliveroo to 125 stores across the UK.

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Cal's Convenience Inc. has teamed up with Paytronix Inc. to launch its new My Rewards loyalty program. Customers who visit Cal's Stripes convenience stores can register immediately to begin earning unlimited rewards and savings.

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Fuze Technology Inc. (“chargeFUZE”) announced today a multi-year marketing and utility partnership with Resorts World Las Vegas, naming the innovative technology company the official out-of-home charging provider of the Strip’s newest integrated property.

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Dublin based startup VisionR has announced an agreement with SPAR to leverage in-store, shopper driven insights across its retail network in 48 countries.

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The nation’s largest sporting goods retailer is deploying artificial intelligence (AI)-based software from Metrical to reduce cart abandonment by applying deep, real-time data to determine what will prompt a customer to stay with their purchase. AI is a cornerstone of Dick’s online strategy, because of the technology’s ability to focus on the motivations of individual shoppers, while providing actionable insights and analytics.

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Message to online shoppers who have enjoyed the perk of “100% satisfaction-guaranteed” returns: Your free ride is coming to an end. E-tailers desperate to reel in fickle customers have long offered free returns, and they’ve paid a steep price for it.

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Frasers Group, the British retailer that owns Sports Direct, Jack Wills and Game, has chosen the Tanium platform to gain better visibility and control of its IT environments, including those of newly acquired companies.

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Cheetah Digital, the cross-channel customer engagement solution provider for the modern marketer, announces it has partnered with Salling Group, supporting the transformation of the Denmark-based retail operator’s loyalty solution to reward customers and engage with them in new and innovative ways as third-party cookies phase out entirely.

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According to TechCrunch, DoorDash has decided to stop delivering groceries for Walmart. DoorDash reportedly sent Walmart a 30-day termination notice, which will end the partnership in September 2022. Sources told Business Insider that DoorDash is taking this step because the relationship is no longer mutually beneficial and DoorDash would like to focus on its long-term customers.

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Zaplox AB signed an agreement earlier this year with the international hotel and hospitality management company PREM Group, which is headquartered in Ireland and operates multiple businesses across Europe. The agreement includes delivery of Zaplox Mobile Guest App Premium 3 that will enable a mobile guest journey with digital check-in and mobile keys at 25 PREM properties in the United Kingdom, Ireland, Belgium and the Netherlands, including a total of 1,602 rooms.

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The American Eagle Outfitters (AEO)-owned last-mile delivery provider Quiet Platforms continues expanding its offerings via third-party agreements.

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Cos Bar has enlisted support for Skypad, a data performance platform from SKY IT Group, to equip the company with tools to create better data insights in the home as well as improve the consumer’s shopping experience. Can you

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Kroger, the United States’ leading pure-play grocer, is trying out a new self-service option at 20 stores in the Cincinnati, Ohio, area. The company has added belted self-checkout, which functions essentially like a cashier-manned checkout lane, except that the consumer operates the technology, Cincinnati ABC affiliate WCPO reported.

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Taco Time Northwest, a chain of 79 Mexican QSRs in western Washington, recently selected LG Business Solutions USA to deploy digital drive-thru menu boards. Zones LLC, a global IT service provider, worked with Taco Time to develop the drive-thru solution with a third party QSR-focused tech company.

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Swedish beauty brand Xlash has partnered with Storyblok, an enterprise headless CMS, to help drive its global e-commerce presence.

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The Kroger Co. has deployed a “headless commerce” curbside and delivery solution that dispenses a “seamless associate experience” while cutting back on customers’ wait times.

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The relevance race is real. It has everyone, from mid-size startups to large corporations, competing for a first-place prize in innovation. But for Mars Wrigley, the journey is often worth a lot more than the destination.

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Actabl, an integrated hotel operations, business intelligence and labor management solution, today announced that its ALICE by Actabl platform has been selected by The Leading Hotels of the World (LHW) as one of its exclusive vendors providing housekeeping, guest services, and service delivery technology solutions to the LHW portfolio worldwide.

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LS&Co. has launched the Business Optimization Of Shipping and Transport engine, or BOOST, which leverages data, AI and machine learning to choose the best fulfillment option for both the customer and LS&Co.’s bottom line. The in-house technology is part of LS&Co.’s digital transformation journey designed to support its business strategies, including growing its DTC business as a percentage of overall revenue.

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3D Cloud by Marxent, a specialist in 3D e-commerce for furniture and home improvement, has announced a partnership with design company MillerKnoll.

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It's no secret that large public arenas have taken the lead in introducing automated shopping experiences to the general public. And it's not hard to understand why: Allowing fans to get through the lines faster improves the guest experience and allows the venue to optimize labor.

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A number of prominent retailers are among the first clients of a new Instacart service aimed at fulfilling online orders for big products. Instacart is launching “Big & Bulky,” a new fulfillment capability that enables same-day and scheduled delivery for large items, “Big & Bulky” nationwide. The service is designed to enable retailers to offer more of their catalogs online.

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Stayntouch today announced a partnership with Main Street Hospitality, a Massachusetts-based boutique hotel management group, delivering their flagship mobile PMS across 7 properties in the New England area.

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Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has partnered with The Indigo Road Hospitality Group, a full-service hospitality management company, to power two boutique properties, Historic Park Inn Hotel in Mason City, Iowa, and The Skyline Lodge in Highlands, N.C., with a flexible mobile PMS.

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Choice Hotels International, Inc. is making the process for business travelers booking rooms at more than 5,000 domestic properties easier than ever through its new Choice Direct Pay program. With this new comprehensive offering, corporate customers can now make reservations for their employees and guests at multiple Choice hotels, with their company being billed directly through a single, centralized invoice.

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The UK-based retailer, which specialises in ice hockey, inline hockey and figure skating equipment, now has access to such features as Automation Engine, plug and play integrations, Inventory Planner Premium and advanced reporting functionality.

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The Jack in the Box technology wave does not stop at the drive-thru: the quick-service chain is also partnering with Miso Robotics to test out Flippy the robot in its kitchens and is looking into the tech company’s automated drink dispensing solution, Sippy.

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honeygrow, the Philadelphia-based fast-casual concept, is joining forces with DailyPay – the leader in on-demand pay. Through this partnership, honeygrow's restaurant employees can now access their earned pay after completing a shift.

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Stayntouch, a global leader in cloud hotel property management systems and guest-centric technologies, today announced an expanded partnership with Stoney Creek Hospitality, a hotel group that owns, operates, and manages two major hotel brands across the American Midwest. Stoney Creek Hospitality chose Stayntouch to deploy its mobile PMS and contactless solutions to 11 of its premier properties.

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In its 32 locations across 12 states, outdoor specialty retailer Sun & Ski Sports can easily share customer-facing content that’s specific to the season and its stores’ individual regions, via a partnership with Carousel Digital Signage. The retailer tested the Carousel Cloud technology in fall 2021 at locations in Texas and Maryland, using video footage of sports enthusiasts skiing, snowboarding, hiking, engaging in watersports, biking and running. Approximately 95% of Sun & Ski Sports’ content runs on consumer-facing displays.

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In an effort to offer more health services and food security to consumers, Walmart is teaming up with a digital diabetes management company to provide personalized grocery recommendations. Users of the Llena (AI) Health Solutions, Inc. platform can browse its “Cook it Yourself” module to browse and buy foods from Walmart that work for them and their diet.

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