Retail’s Reality Check

ChatGPT has emerged as a top driver of referral traffic to retailers’ websites, giving companies like Walmart, Target, Etsy and eBay a fresh source of online shoppers, while Amazon has chosen to sit out.

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From inventory constraints and halted shipments, to tariffs whiplash and waterway obstructions, brands and retailers have been battling supply chain disruption for years.

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Pilot, General Motors and EVgo Inc.'s collaborative network now reaches more than 200 Pilot and Flying J travel center locations across nearly 40 states.

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Home Depot said it is launching a new Project Planning tool. This digital platform is designed to streamline how professional renovators, remodelers and specialty tradespeople plan, manage and execute complex projects.

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Telexistence and Seven-Eleven Japan (SEJ) have entered into a partnership to jointly develop and introduce humanoid robots powered by generative AI. ‘Astra’ will be equipped with a Vision-Language-Action (VLA) foundation model, with deployment in Seven-Eleven stores targeted for 2029.

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Customers in the U.S. can now discover, browse, and purchase items on Etsy directly through ChatGPT. When users of ChatGPT, the generative AI model from research and deployment company Open AI, enter a shopping-related query, ChatGPT may show results from Etsy.

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Panera Bread is the first national restaurant to use the SmartScale for third-party orders on DoorDash, drive-thru, and first-party digital orders across the U.S., working hand-in-hand with DoorDash to deploy the technology.

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As artificial intelligence and demographic changes reshape the U.S. job market, the nation’s largest private employer is trying to identify the skills its workers and the broader labor force might need for the future.

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The footwear retailer is rolling out the Tootsie AR foot scanning solution from Aetrex. The new AR experience is an extension of the existing Tootsie foot scanning program, which utilizes a friendly monster character named “Tootsie” to guide children through the foot measurement process.

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The Walmart Business program seeks to help small businesses, non-profits and governmental agencies adapt to the current retail landscape.

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Walmart is integrating Internet of Things devices into its supply chain to obtain a real-time view of pallets at scale. The discount giant is deploying Wiliot IoT Pixel ambient IoT technology throughout its supply chain.

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A fast-growing chicken tenders chain is piloting drone delivery in a major market. Dave’s Hot Chicken has partnered with urban drone delivery company Matternet to launch its debut drone delivery program.

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The fast-casual restaurant chain is collaborating with the Uber Eats delivery subsidiary of Uber Technologies to deploy autonomous delivery robots from a store location in Jersey City, N.J.

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The retail and consumer goods industries continue to face inventory-related headwinds on a global scale. In fact, retail is hemorrhaging $1.73 trillion annually due to the cost of out-of-stocks and overstocks (known as inventory distortion), per recent data from analyst firm IHL Group.

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Ahold Delhaize USA is creating a “one-stop ad shop” for its retail media platform, the parent of Food Lion, Hannaford and other grocery chains announced Monday.

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Following in the footsteps of Amazon, Walmart and Shopify, DoorDash has launched its own fulfillment service. The fittingly named DashMart Fulfillment Services will rely on DoorDash’s growing network of DashMart first-party warehouses and fulfillment centers.

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Global retail tech leader Teamwork Commerce is partnering with Australian fashion and lifestyle powerhouse City Beach to deliver a seamless, next-generation omnichannel experience across all stores.

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Maverik — Adventure's First Stop is teaming with global commerce platform WEX to add a new way for drivers to enjoy instant diesel savings at more than 190 locations across 21 states.

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High-end developers like Mandarin Oriental, Grand Cayman, are adopting cryptocurrency payments for multimillion-dollar property purchases, driven by affluent, digitally native buyers who prefer managing wealth in digital assets.

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California now has 68% more electric vehicle (EV) charging ports than gas pumps statewide, according to the California Energy Commission (CEC).

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The e-commerce platform supports product discovery on ChatGPT, the generative AI model from research and deployment company Open AI.

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The global on-demand delivery platform is launching "Dot," an autonomous robot built to travel on bike lanes, roads, sidewalks and driveways that is specifically designed for local delivery.

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The tween and teen accessories retailer will partner with Clip Money to have access to Clip’s convenient deposit network for simple and cost-effective cash deposits at its nearly 800 locations.

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Zero 60, a national electric vehicle (EV) charge point operator (CPO), officially opened its first fast-charging EV station in the Midwest in Rhinelander, Wis., on Sept. 25.

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Birdcall, a Denver-based craft chicken franchise, announced its proprietary technology platform, Poncho, has launched for the first time outside of the company's brand at Brya Zan Thai Noodle + Brew in Plano, Texas.

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Last week, McMillon spoke at Walmart’s Bentonville, Arkansas headquarters during a conference with other executives from other companies. According to The Wall Street Journal, McMillon said that Walmart would eliminate some jobs over the next three years and create others, but that overall, AI would have a profound impact on every occupation. It’s one of the strongest public acknowledgements from a corporate leader about AI’s influence on employment, per WSJ.

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Uber Eats has announced new US partnerships with regional grocers Citarella, Rouses Markets, Town and Country, Wild Fork and Rosauers Supermarkets.

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Love's Travel Stops is rolling out order ahead service powered by Bite to 92 Love's-owned and -operated Hardee's locations across the country, supporting its mission to get customers back on the road quickly.

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The marketer of brands including Pringles, Cheez-It and Pop-Tarts found that predictive impact scoring can boost creative performance and media ROI.

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Part of the brand’s “creative commerce” strategy, the outdoor activations feature QR codes that access special offers at Kroger locations.

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Even the best-laid fulfillment strategies can break down when it comes to the “last mile” of package delivery: the final stretch from a fulfillment center to the customer’s home or office. With obstacles ranging from traffic congestion and package theft to rising labor and fuel costs, the final leg can account for more than half of the total cost of delivery.

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The retail landscape is undergoing a transformation. As consumer expectations continue to rise and evolve, retailers are discovering that success hinges not just on product quality or pricing, but also on operational excellence and exceptional customer service.

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A leading wedding planning tech platform is adding features to its customer experience that include an artificial intelligence-based enhancement.

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Currys launched its “game-changing” AI video tool in July, which is designed to speed up repairs, improve customer service and reduce unnecessary callouts.

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Wild Foods, a manufacturer of healthy snack foods, has optimized its product lifecycle management (PLM) processes as it prepares for continued international expansion.

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Pokeworks is reporting record consumer growth in 2025, driven by strong same-store sales and a rapidly expanding loyalty program.

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Thrive Market is implementing the Syndigo Product Experience Cloud for Retailers platform.

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Casey's General Stores Inc. is launching a new strategic partnership with national on-the-go video network GSTV to engage and entertain targeted audiences at scale across the Casey's Access retail media network.

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In its latest technology-related moves, Pilot is introducing mobile ordering, renaming its loyalty app and launching a reimagined website.

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Associated Wholesale Grocers is teaming with design and production firm Decorworx to provide store design solutions to AWG member retailers.

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Perion Network Ltd. and Albertsons Media Collective, the retail media division of Albertsons Companies, Inc., announced a partnership Thursday to allow advertisers to use Albertsons’ first-party, purchase-based audience data across Perion’s display and Digital Out-Of-Home (DOOH) advertising platforms.

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Market Basket Food Stores is bringing SurgePays' ClearLine software-as-a-service (SaaS) to its store network, bringing smart digital advertising to its 17 locations.

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Hanshow provided advanced digital solutions to support FairPrice Group (FPG) in the launch of its newest FairPrice Finest store at Punggol Digital District, Singapore.

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The regional grocer has implemented circular economy company Divert’s platform in all of its 118 retail store locations across California and Nevada, saving food from being wasted and instead transferring it to those in need.

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RNV.ai reports a new partnership with La Lorraine Bakery Group.

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Target Corp. is deploying what it calls a first-of-its-kind self-checkout solution designed for shoppers who are blind or low-vision and/or have motor disabilities.

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retailcloud powered POS at 17 PGA Tour Fan Shops, delivering faster lines, record sales, and real-time visibility for operators.

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Uber Technologies and Aldi USA have teamed up to bring the latter’s selection of organic meats, fresh produce, gourmet cheeses, globally sourced wine, bread and bakery treats, seasonal items etc to the Uber Eats platform.

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Loblaw Advance is laying claiming to being the only retail media network in Canada integrated with LiveRamp, with the aim of unlocking new value for advertisers, agencies, and CPGs with first party data.

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Wakefern Food Corp., a retailer owned cooperative in the United States, is set to implement Birdzi’s customer intelligence platform in a bid to better understand shopper needs and enhance promotional outreach.

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Unified forecasting and replenishment will help Carrefour Italy progress towards excess stock reduction, improve availability, and better respond to local demand for both food and non-food products

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TravelCenters of America is expanding its use of self-service kiosks at Popeyes restaurants as part of an effort to improve efficiency and customer experience for travelers.

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The partnership brings nearly 500 DSW stores to the delivery platform, according to a press release.

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Microsoft and Revolve have debut an AI-powered lifecycle commerce platform via Microsoft's Copilot, an AI computing feature.

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European co-delivery service, Shopopop, is expanding its Carrefour collaboration to include 1,000+ stores.

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Beginning Oct. 1, customers can shop Kroger’s full grocery assortment, ranging from fresh foods to household staples, from nearly 2,700 stores on DoorDash.

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