In addition to an MBA from Pepperdine University and a bachelors degree in Mechanical Engineering from the University of Maryland, Lee has over 40 years of experience in a wide range of high technology. Beginning with his work on nuclear subs for the US Navy as an undergraduate, on through assignments with various defense contractors, Lee was been involved in the design, development, procurement and deployment of many projects used in various public and not-so-public settings.
Since joining IHL in 1997, Lee has authored and co-authored many retail industry reports. Included among these are IHL's market studies on Retail POS Terminals (for the North America, EMEA, APAC and LATAM regions), Inventory Distortion (study, webinar), Debunking the Retail Apocalypse, Mobility and the annual RIS News/IHL Group Store Experience Study. Lee has also authored many informal papers on topics such as Supply Chain, RFID, Data Warehousing, Warehouse Management, and CRM technologies.
Lee is a member of the Hospitality Tech Research Advisory Board and MURTEC’s Content Council. He has been a featured speaker in both live and webinar settings, is an active supporter of RetailROI, and has been extensively quoted in the national and regional news media (CBS News, Retail Touchpoints, Wall Street Journal, others).
Retail Returns Retail returns continue to be a challenge for the industry, and they require a system of reverse logistics. As e-commerce continues to rise, so too does the volume of returned merchandise. But retail returns are a double-edged sword for retailers, offering an opportunity for customer satisfaction but also […]
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Retail Analytics In today’s retail environment, understanding data is no longer a luxury but a necessity. The rapid growth of e-commerce, evolving customer behaviors, and the sheer amount of data generated have made analytics an indispensable tool for retailers. Basically, retail analytics not only provide insights into past performances (descriptive […]
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All the mainstream press wants to say that stores are closing and stores don’t matter. But according to a recent study by IHL and RIS News of over 300 retail brands, stores will be involved in 86% of all order fulfillment in 2020 through traditional bricks and mortar retailers. Add […]
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Smart retailers are re-investing in technology for their stores at a massive rate according to the latest research from IHL Group called “Rise of the Digital Store – How Digital Orders Are Transforming Store Operations” released today. Leading the way is the adoption of Microservices Architecture design which is expected to grow in […]
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