Can Retailers Handle the Truth? Why Consumers Are Really Leaving Stores


Consumers say they are losing trust in their local retailers to be in stock for the items they want to buy. Around the world almost 50% of shopping has now moved online. Is that slowing down or increasing? Our latest survey results share the scary details. We will release the results of our Inventory Distortion study and how things have improved and gotten worse over the 15 years we have been researching the issue.

Join IHL’s Greg Buzek and Lee Holman as we discuss the problems of Inventory Distortion and how this can be fixed in times of constant disruption. We will start with a retail economic update around the world, how inflation is impacting consumers in different markets and then focus in on the core issues that consumer say are impacting their shopping at local stores and the best steps retailers can take now to improve and save that customer relationship.

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