IHL Mockup Salesforce OMS Webinar
Friday January 20th at 3pm ET
- Jerry Sheldon, VP of Technology at IHL Services
- John Cardaris, Manager, Product Marketing, Salesforce
Contactless and flexible fulfillment options for retailers, like curbside pickup and expedited shipping, have seen dramatic growth throughout the pandemic, and customer adoption continues to grow. As companies work to continuously provide better post-purchase experiences, they’re seeking to bridge the gap between the commerce and the service experience, by having order management that centralizes all customer data, lets them introduce new fulfillment channels, and empowers call center teams to be more efficient.
Join us for a discussion with the IHL Insights team to hear their findings of top industry trends from their evaluation of the rapidly growing Order Management Market and why Salesforce was determined a leader in this space. We’ll dive into the industry trends, drivers, and barriers that are fundamentally transforming the retail industry.
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