Generative AI
OnDemand – Retailers Doubling Down on Returns
In this research we discuss the current environment around returns, an epidemic like theft which has only grown in recent years. We review the latest impacts on the bottom line…
OnDemand – Analyst Recap of NRF 2025
In this webinarJeff RosterofThird Eye AdvisoryandLee Holman, Jerry Sheldon and Greg BuzekfromIHL Groupprovide a brief holiday and economy update, then discuss Agentic AI, IoT, Loss Prevention, RFID, Computer Vision, Self-Checkout,…
OnDemand – Holiday Sales Update – Intelligent Commerce
In this research we discussed current holiday sales and then covered the transformative trends in retail, focusing on the results from integrating AI, machine learning, and composable commerce to boost…
OnDemand – Feeding the Future
Feeding the Future The transformation of the grocery industry is no longer a future concept; it is happening now. With the convergence of technology, data, and the evolving needs of…
OnDemand – Fixing Inventory Distortion – Are We There Yet
IHL has been tracking retail inventory distortion and the true cost of retail out-of-stocks and overstocks for 18 years. Inventory distortion worldwide is a critical issue that continues to plague…
Cloud Pricing No Longer Works in an AI World
Back in my younger years there was a hilarious Saturday Night Live skit about a bank that only made change (You can see it here). It ends with the customers…
Retailers Driving Supercycle Replacements for North America mPOS Market
The largest retailers in the US and Canada are driving a Supercycle of replacements and new installations of mobile POS (mPOS) devices to in 2024-2026, according to new research by…
OnDemand – Rethinking Self-Checkout: Can New Computer Vision Tech Reduce Shrink?
As retailers struggle to identify new technologies that will help combat the ever-increasing rates of consumer theft and shrink, many have turned to or are considering computer vision as a…
OnDemand – Retail’s Hidden Advantage
As sales growth slows and a true new normal takes hold, operational excellence is all the more critical for retailers to increase sales and improve performance. IHL data shows massive…
OnDemand – Strategic Outsourcing of Cybersecurity and IT
Midmarket companies face many challenges but often lack the resources, expertise, or time to manage their IT infrastructure andcybersecurity effectively. This is where managed services and managed security services providers…