Analyst Corner

ALERT: Only 6% of Merchants Meet EMV Deadline

According to new research provided from our friend Tom McCrohan of CLSA America’s Research, less than 6 % of overall US merchants were set to meet the EMV deadline of October 1, 2015 for the shift of liability of fraudulent transactions.  As of September 15th, only 314,000 merchant locations were ready.  […]

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Extreme Idea for Improved Customer Experience

A few weeks ago my wife and I headed out for a date night to see the latest Mission Impossible movie (great movie BTW). So we had our popcorn bucket, planned to buy our drinks and such at the concession stand but stopped off at our local Walgreens to pick […]

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Is Best of Breed Software Dead?

This headline is certainly going to raise a few eyebrows. In the last two weeks we have had 4 different conversations with retailers as part of our Strategic Operations Exchange program where best of breed vendors that we suggested for a specific solution were dismissed out of hand by the […]

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Technology Trends by Tier

This week I did a webinar for RSPA (Retail Solutions Providers Association) that looked at how the trends for IT spending differ among the size of retailers.  This webinar looked at how smaller retailers look at Unified Commerce differs from those that are giant retailers.  What is the priority for […]

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Roadmap to Unified Commerce

As retailers move towards Unified Commerce, knowing where to start is critical. False starts can set retailers back years and waste millions of dollars. Do you know how to do things in the right order, avoiding the false starts that plague IT projects in retail? This webinar brought together three people […]

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When 41% Growth Disappoints

While Mobile POS SW installs were up 41% in North America year to year, if you talk to many in the industry they were expecting more.  Truth be told, so were we.  That being said, there are some diamonds in the rough as this market matures according to the updated […]

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Disconnect Between IT and Loss Prevention

In conversations with retailers it is obvious the CCTV cameras, traditionally a Loss Prevention asset only, is being co-opted for a variety of different functions.  This is necessitating a much closer relationship between IT and the LP personnel.  Where both of these departments tend to be cost centers in most retailers, […]

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Jeff Roster Joins IHL Group

IHL Group announced today that Jeff Roster, a retail technology analyst professional with nearly 30 years of experience, is joining IHL as Vice President of Retail Strategy. In this new position, he will oversee IHL’s retailer engagement, vendor briefings and strategic IT services practice. “Jeff comes to IHL with significant […]

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Webinar Replay: Are you ready for EMV?

Recently IHL President Greg Buzek participated in a webinar with Chain Store Age and HP-Voltage. EMV’s deadline is rapidly approaching.  What are the prudent retailers doing?  What should be done first.  It’s here in this webinar. http://www.chainstoreage.com/article/webinarhpvoltage If you need further data and analysis with the background ROI calculations we […]

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EMV Will Not Fix Retail Credit Card Security

In IHL’s latest research EMV: Retail’s $35 Billion “Money Pit”, one of the conclusions in the study is that the failure of the PCI process to stop data breaches has been primarily due to the heavy cost it takes for retailers to become PCI compliant.  As a result, what was meant […]

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