Analyst Corner

IBM and HP extend POS Terminal Share in 2011

According to the IHL POS Vendor Database, IBM in particular had a stellar year, extending their overall market leadership position in 2011. Although showing strong growth overall, the performance in the Europe/Middle East/Africa division was especially strong. In the case of HP, their entrance into the hospitality segments worldwide helped […]

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WFM Best Practices

The explosion in web-based workforce management systems provides the retailer with the opportunity to manage the entire process of budgeting, forecasting, scheduling, optimizing schedules, task management, time and attendance, and analytics much more holistically. However, the advertised strength of these systems requires two distinct qualities that retailers are often lacking: […]

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Is the Amazon Kindle Fire The Ideal Retail Tablet?

It’s the end of the world as we know it…It’s the end of the world as we know it….It’s the end of the world as we know it and..I’m not sure how I feel. (Sorry R.E.M., you bailed before I did.) Yesterday’s announcement of the Kindle Fire, Amazon’s new multi-media […]

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Is Self-Checkout Dead?

If you read the articles recently in the mainstream press, there are great headlines saying that retailers are removing self-checkout en mass. Well, the old axiom “Don’t believe everything you read” comes into play. What is true? Well let’s start at the source of the headlines. Albertsons, the split of […]

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The Search For Intelligence

It would seem obvious that retailers would want to utilize every tool available to gain insight into their business. Yet, that does not seem to be the case when it comes to Business Intelligence (BI) software. In fact, data pulled from IHL Group’s Sophia Data Service indicates that only 23% […]

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Avoiding Workforce Management Labor Pains

The explosion in web-based workforce management systems provides the retailer with the opportunity to manage the entire process of budgeting, forecasting, scheduling, optimizing schedules, task management, time and attendance, and analytics much more holistically. However, the advertised strength of these systems requires two distinct qualities that retailers are often lacking: […]

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Where is POS Going?

Over the course of the past dozen years or so, we have had a ringside seat to witness some really interesting changes in the POS landscape. We saw the shipment growth curve change from a fairly constant 4-5% uptick each year to one with a more sinusoidal look due to […]

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