Analyst Corner

The Search For Intelligence

It would seem obvious that retailers would want to utilize every tool available to gain insight into their business. Yet, that does not seem to be the case when it comes to Business Intelligence (BI) software. In fact, data pulled from IHL Group’s Sophia Data Service indicates that only 23% […]

Read More ›

Avoiding Workforce Management Labor Pains

The explosion in web-based workforce management systems provides the retailer with the opportunity to manage the entire process of budgeting, forecasting, scheduling, optimizing schedules, task management, time and attendance, and analytics much more holistically. However, the advertised strength of these systems requires two distinct qualities that retailers are often lacking: […]

Read More ›

Where is POS Going?

Over the course of the past dozen years or so, we have had a ringside seat to witness some really interesting changes in the POS landscape. We saw the shipment growth curve change from a fairly constant 4-5% uptick each year to one with a more sinusoidal look due to […]

Read More ›

Self Service – Where is it Headed?

Previously, at IHL we have written about the historical changes in the POS landscape, as well as where we saw POS heading in the future. As part of that discussion, we briefly addressed the expectation that Self-Checkout systems and Kiosks would continue to grow in the retail landscape. Certainly, Self-Checkout […]

Read More ›

Benefits of Intelligent Video Not Lost on the Wise

I love technology. I guess it is fair to say that it runs in my blood. As someone that formerly worked in the jet engine and rocket propulsion industry it is a natural affection. Within retail, technology can take various forms from the simplest of applications used by retailers for […]

Read More ›

When the System Takes Over, Part Deux

Just before NRF, Sean told us about a situation where the best laid plans of a national retailer’s management and IT department caused havoc for a very well intentioned customer with a very large transaction. This week, I’d like to tell you about another situation involving a national retailer, a […]

Read More ›

When the System Takes Over

For the millions (and sometimes billions) of dollars that retailers spend on their IT systems, it is both amusing and painful to see those systems thwart sales. If the primary purpose of any business is to make money, shouldn’t all systems work together to make that as easy as possible? […]

Read More ›

Dining Out..at the Grocery Store

In early October, Wegmans Food Markets opened its first full-service, in-store restaurant. Honestly, it’s about time! For several reasons, having a well appointed, table-service restaurant is a no-brainer for grocers looking to grow and expand. Margin Pressure As stated in IHL’s “2009 IT and the North American Supermarket” market study, […]

Read More ›

Shortsighted in the Midst of Recession

According to Census data, in the past 12 months the US retail economy has seen a 9.4% decline compared to the previous 12 months. While there have been some bright spots, store closings, bankruptcies and layoffs have been the things most prevalent in the news. Most retailers currently have a […]

Read More ›
 1 ... 7 8 9 10