Analyst Corner
Retailers Running Out of Time to Optimize Digital Journeys
Digital Journeys Recent IHL research shows only a portion of retailers have optimized these digital journeys. While 54% claim to have optimized the traditional ecommerce channel of shipping from a…
Microsoft Tops 2022 Ranking of Vendors that Retailers are Most Increasing Business With
Top Vendors used by Retailers in 2022 Every year IHL conducts a study to see which vendors have the most momentum in retail and hospitality. Below are the top vendors…
Retail POS Terminal Shipments +17.3% in 2021, Rebounding from COVID Shutdowns
North American Retail POS Terminal Study Point-of-Sale shipments rebounded in 2021 with rapid growth of 17.3% year to year as retailers and restaurants opened and remodeled stores as the market…
On Demand: Retail’s Once-in-a-Generation Increase – How Winning Retailers Are Racing Ahead with IT
Increase in Retail IT Spend In the last two years we have seen a once-in-a-generation increase in retail IT spend. During the pandemic, certain trends went on steroids. The most…
NRF 2022 – The Good, Bad and Ugly
In a quick review of NRF 2022 I thought it would be best to take from the great movie title…with a twist. We are going to go with The Great,…
On Demand: The New Consumer: Are Pandemic Changes Now Permanent Changes?
Post Pandemic Consumer Behavior Worldwide Without question, the COVID pandemic has caused new consumer behavior worldwide. Some of the changes have abated, others have further accelerated. IHL Group completed a…
Retail’s Once-in-a-Generation Tech Reset
Retail is experiencing a once-in-a-generation increase in IT spend due to the impacts of COVID and the change in shopping journeys for consumers. Although consumers have come back to stores,…
How Winning Retailers Differ on IT Spend
The COVID-19 pandemic ushered in a once in a generation increase in the percentage of revenue that retailers spend on IT. Where retailers had already been increasing IT spend over…
Come On: Let’s Get a Grip – Retail is Booming, Not Slowing
Retail Sales Growth The headlines were ominous…just see below. Retail Sales Slowing. Hogwash. I don’t know why this raises my blood pressure so much, but it is lies, damn lies…
The Retail Tech Tsunami – Why Your IT Business Isn’t Ready
The retail industry is in the middle of a massive shift in how consumers buy, and as a result, service providers will see an unprecedented amount of work in the…