Analyst Corner
The Human Advantage in the Age of AI
An Eight-Part Series on Sol Rashidi's MURTEC 2026 Keynote I had the honor and privilege of attending Sol Rashidi’s keynote address at MURTEC 2026 in Las Vegas in March. Titled…
Retail Agent Conference 2026
Retail Agent Con 2026 — The Premier Conference for Autonomous Commerce Agents RetailAgentCon 2026 About Speakers Agenda Expo Venue Register Registration Now Open Retail Agent Con2026 The premier global conference…
OnDemand: Retail AI Pulse Webinar
On March 26, we had our first Retail AI Pulse webinar. We hope these are quarterly events to go over the latest in retail installs and then also train people…
The Four Human Advantages Hospitality Must Not Engineer Away
The most resonant moment of Sol Rashidi's MURTEC 2026 keynote was not a warning. It was a reminder. After sixty minutes of sobering data about AI failure rates, governance gaps,…
Your Data Governance Gap is the Real AI Risk
Every hospitality operator presenting an AI strategy to their board this year has a slide about the technology. Almost none of them have a slide about data governance. That asymmetry…
The Action Plan: What Hospitality Technology Leaders Should Do Monday Morning
Seven posts into this series, the diagnosis is complete. The failure rates are documented. The framework is clear. The risks are named. The question that remains is the one every…
Reframing the ROI Conversation (Financial Metrics are Necessary but Insufficient)
The boards asking hard questions about AI ROI in 2026 are asking the right question in the wrong way. Financial ROI is a necessary measure of AI investment performance. It…
The Hospital That Got AI Wrong, and What Hospitality Must Learn From It
Sol Rashidi shared a case study at MURTEC 2026 that did not come from hospitality. It came from healthcare. And it should be required reading for every hospitality technology leader…
How Inventory Intelligence Is Becoming the Single Biggest Divider Between Leaders and Laggards
This week's Retail Reality Check newsletter is packed with stories about retailers and brands investing in technology. From Amazon launching one-hour delivery to Costco's AI-powered personalization engine driving $470 million…
Using AI vs Doing AI (Most Hospitality Players are Doing the Former)
There is a line Sol Rashidi drew at MURTEC 2026 that should be posted on the wall of every hospitality technology department in the industry. It is not a complicated…