Greg Buzek

Founder & President

Full Bio

Greg Buzek is the Founder, President and Principal Analyst of IHL Group and one of the Founders of the Retail Orphan Initiative (, a charitable foundation that seeks to help the 400 million orphaned and vulnerable children around the world. In 15 years, RetailROI has been involved in over 290 projects in 28 countries helping an estimated 311,000 children through clean water, education, computers, language training and care.

Noted by RIS News as one of the Top 10 Influentials in Retail and the National Retail Federation as one of “The List of People Shaping Retail’s Future“, he has a Masters Degree in Business Administration (MBA) from The Ohio State University, and 30 years of experience in retail market analysis, business planning, product development, and consulting with Fortune 500 companies. He is also a member of the Top 100 Retail Analyst Influencers from ReTHINK Retail.

Greg is frequently quoted in BusinessWeek, RIS News, CIO Information Network, Information Week, Supermarket News, Vertical Systems Reseller, Kiosk Magazine, The Wall Street Journal, Time Magazine, and the Washington Post and has been used as a retail technology analyst on NBC Nightly News, CBS News, and CNBC. In addition Greg has been a guest lecturer for the Wharton School of Business and Belmont University.

In 2011 The Congressional Coalition on Adoption Institute honored Greg with the first ever Paul Singer Award that recognizes business and governmental leaders for going above and beyond their defined roles to advocate for better adoption and foster care policies worldwide. Before founding IHL, Greg worked with NCR Corporation and Sensormatic Electronics as a marketing and development executive on hardware, software, and electronic security products for the Retail Industry.

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Analyst Corner Articles

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The Heart of Retail Evolves/Store Experience Study 2024

From opening stores to investing in remodels, retailers continue to demonstrate that a physical store presence is still the heart of retail. That brick-and-mortar heart is evolving right along with the ever-changing omnichannel retail experience, as retailers embrace technologies that make their operations more efficient and profitable, overcoming the plethora of obstacles placed before them.

Over 70% of APAC Retailers, India Included, Recognize Store Shrinkage as Major Challenge

Zebra Technologies Corporation recently announced the findings of its 16th Annual Global Shopper Study which confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

Asia-Pacific retailers see 39% surge in easy returns, urging tech solutions

With returns impacting retailers globally to the tune of $1.8 trillion, according to the IHL Group, the need for technological solutions to streamline the returns process has never been more pronounced.

The Potential of Generative AI in Convenience Retailing

CTVG recently addressed the topic of generative AI in the convenience retail market in its most recent Vision Report. CTVG’s December quarterly virtual meeting focused on the transformative impact of artificial intelligence on the retail landscape with an exclusive presentation by Greg Buzek, founder and president of IHL Group, in discussion with CTVG members.

Loyalty- and tech-driven strategies key to effective returns management

The persistent challenge of reverse logistics has been an ongoing dilemma for retailers, a situation now exacerbated by the rise in online shopping. However, some retailers still choose to shelve this concern, resulting in a disorganised or dysfunctional returns management system.