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The Coming Retail Returns Tsunami

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Product Overview

Date of PublicationJune 2, 2020
GeographyWorldwide or by Region
LicenseEnterprise-Wide Internal - Subject to Fair Use License
FormatAdobe PDF

Going into 2020, the retail world was already dealing with tremendous growth in merchandise returns, with fraud and overall costs to the retailer increasing at an exponential rate due to online sales being returned to stores. In 2015 the total value of merchandise returns was estimated at $643 billion globally. By the end of 2019 this figure had increased to over $1 trillion worldwide because of this growth. Every return is a loss of margin to retailers. Even if the item can be resold, the increased
labor of handling the item to resell at full price causes margin loss. When items must be discounted, this further exacerbates the problem. That was the situation at the end of 2019 and the beginning of 2020, and then COVID-19 happened.  Add file to cart and download for free.

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