Reduce Maintenance Costs
Reduce costs by consolidating vendors in existing contracts, providing an audit of equipment that can be eliminated or moved to lower cost service providers. Identify high cost items within a contract and rework your support strategy.
Reduce costs by improving integration to internal Help Desk support. Through this enterprise-wide fix, you realize efficiencies by reduces number of vendors. Customers have realized an average of $1.50 labor costs per incident.
Reduce costs by providing a visibility to line-item pricing. Customers have saved up to 20% via improved negotiations and recognition by both sides of what is driving costs.
Simplify Systems Maintenance
Reduce complexity by improving your partnerships with core vendors. This provides you a single vendor to support acquisitions, new store openings, rapid deployments as well as ongoing maintenance.
Leverage core partner’s employees more fully, reducing employee downtime.
Measure vendor performance on maintenance and projects, reducing cost for services and out of contract billings.
Improve vendor contracts and limit legal exposure. Understanding where your costs are and focusing on core vendors allows you to extend core contracts and benefit from discounted pricing.
Eliminate high maintenance items as part of contract negotiations through true lifecycle management through incident tracking, reduced fingerpointing, and the ability to force vendors and business units to rationalize costs.
Improve Maintenance Performance
Improve service levels through the ability to set and manage service level agreements (SLA) by equipment type with the ability to have measured performance metrics and monthly reviews.
Improve speed of delivery on projects through utilization of fewer vendors to refine and improve project execution.
Improve internal staff effectiveness by identifying and outsourcing non-core competencies to allow IT to focus on core objectives. This allows you to better utilize existing resources and add new resources as necessary.
What are some key metrics that customers have realized using the RAPID Maintenance Toolkit?
Here are just a few of the metrics that customers have realized:
Reduced internal labor per Help Desk incident, resulting in a savings of $1.50 per help desk call.
Up to a 20% savings in overall maintenance costs through improved negotiations and recognition by both sides on what is driving costs.
A 5% reduction in discounts through contract expansion and extensions by identifying core vendors.
Overall savings of $4 Million in maintenance costs for one customer.
I’m not a retailer, can I still use the toolkit?
Absolutely. Organizations of all types have the same problems when it comes to hardware maintenance. Although this toolkit originated in retail, it works equally well for any organization, regardless of the industry. It is particularly beneficial, however, for companies that have multiple offices or branches.
Can I use the process for other projects
Yes, in fact many of our customers utilize the toolkit process for a number of projects.
What is included with the toolkit?
The Toolkit includes the worksheets as well as a set number of consulting days based on your needs. We have no intention of being a live-in consulting team. The consulting days are there specifically to assist in the knowledge transfer. We certainly can take on a broader role, however, that is completely up you as the customer. The toolkits are designed to be easy to use so that in a few days, your organization can take over the process if you choose to do so.
For more information, please feel free to contact us.
Contact us for more detail. Every engagement is slightly different.
IHL Group License and Fair Use Agreement
All of IHL Group’s generally available research are electronic licenses and can be shared freely within the purchasing organization and wholly owned subsidiaries. We only ask that this information not be shared with partners or others outside the purchasing company without authorization from IHL Group. The license does not extend to joint ventures or other partnerships. If the relationship is not a wholly-owned subsidiary, then both parties would need a license.
Practically, this implies the following:
- The purchasing company can use the data and research worldwide internally as long as the international organizations are wholly owned subsidiaries of the purchasing company.
- The data or any research cannot be distributed in whole or in part to partners or customers without express written approval from IHL Group.
- The purchasing company may quote components of the data (limited use) in presentations to customers such as specific charts. This is limited to percentage components, not individual unit information. Unit data cannot be shared externally without express written approval from IHL Group. All references to the data in presentations should include credit to IHL Group for the data.
- The purchasing company can reference qualitative quotes in printed material with written approval from IHL Group.
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For any questions regarding this policy, please contact us at 1-888-IHL-6777 (North America) +1.615.591.2955 (International) or email us at ihl(at)ihlservices.com.
