How AI is Driving the Evolution of the Order Management Market


These are the webinar slides for the webinar by Jerry Sheldon of IHL and John Cardaris of Salesforce.

Retail is becoming more complex and today’s modern OMS is the foundation and nerve center supporting growing complexity.

Using data from IHL Group’s most recent Order Management report, with insight added from Salesforce and their market leading customer base, join us for a discussion with the IHL Insights team to hear their findings of top industry trends, differentiators, development areas and vendor selection criteria. We will also see a demo from Salesforce as they reveal new generally available functionality, heavily supported with Artificial Intelligence. We’ll dive into the drivers that are fundamentally transforming the retail industry and rapidly moving the needle in the OMS market. We reveal our updated worldwide projections for OMS software spend from our Worldwide IT spend model, with five-year projection.