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Retail’s Frictionless Future

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Date of PublicationApril 6, 2021

Even prior to the COVID-19 global pandemic, retailers were already moving to a future with less  friction. While there are already several small format stores that are fully frictionless, for most retail environments the future involves a combination of technologies that remove friction from the purchase process, but are not completely automated.

This research paper looks at what the data in our latest IT Study says about the adoption of touchless technologies to reduce friction for retailers.

While this research was independently completed, the results are made available to you for free thanks to: