The Quick Pivot to mPOS


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Product Overview

Date of PublicationJune 1, 2023
FormatElectronic PDF
GeographyNorth America

For several years the  Mobile POS (mPOS) market has taken off, but in a somewhat bifurcated manner. While among smaller retailers, mPOS has truly been transforming, replacing traditional POS for new retailers at a rapid pace, the use of mPOS as a standard every day product in enterprise retailers was delayed due to EMV and the drive to Unified Commerce.  But COVID-19 has radically changed shipments the other way for 2020.  While over 280,000 small retailers and restaurants in North America will shutter due to lockdowns, enterprise level companies raced to deploy mPOS and Self-Service technologies in grocery, mass merchants, restaurants.  This has radically changed the shipments and installed base for the year.

While small companies are hit the hardest now, they still remain the largest potential market for mPOS in future years as there still remains a heavy entrepreneurial spirit and many of those locations will be reincarnated with new retailers that will likely choose mPOS for their cash register technology.

This research looks at the current state of Mobile POS in North America, the adoption rates of the various retail verticals, and the shipment and installed base details by type of device (Rugged Handheld, Non-Rugged Handheld, and Tablets). It includes market sizing, trends, and forecasts through 2024.

This study is designed for use by Private Equity Investors, Mobile POS Hardware and Software Providers, Service Providers, Maintenance Providers, Retailers and others who might have a vested interest in the North American Mobile Point-of-Sale Market.

Note, this study does not include share by vendor although it does discuss future retailer preferences. For detailed vendor share and forecasts we recommend our Mobile POS by Vendor research where we track the number of devices shipped by Apple, HP, Toshiba, Motorola, and others and our Mobile POS Software Vendor Data Service.

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The study looks at the opportunity for each of the mobile devices for the following segments:

Superstore/Warehouse Club
Mass Merchandisers
Department Stores
Other Specialty
Category Killers
Bar Restaurant
Fast Food
Ent. Casino-Cruise
Ent. Theme, Theaters, Sports


Executive Summary


1.0 Background

2.0 Trends and Market Drivers

2.1 Trends Driving mPOS Adoption
2.2 Trends Slowing mPOS Adoption
2.3 Challenges When Deploying Mobile

3.0 Market Size and Forecasts

3.1 North American mPOS Shipments through 2024
3.2 Fixed vs True Mobile Shipments through 2024

3.3 mPOS North America Installed Base Forecast through 2024
3.4 Fixed vs True Mobile Installed Base Forecast through 2024

4.0 Retailer Purchase Plans

5.1 mPOS Purchase Timing and Intent by Segment
5.2 mPOS Purchase Timing and Intent by Size of Retailer

5.0 What We See Ahead

References and Methodology

2020 Mobile POS Study Outline

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Is this a survey or a comprehensive market view?
It’s both, we have done multiple surveys of retailers, along with their plans, timeframes for replacing POS and merged that together with the overall sizing of the market starting from smaller retailers to the largest of retailers and hospitality establishments.

Does it include forecasts by device type?
Yes, we have a forecast by the type of device (Rugged, Tablets, Consumer devices) but we do not provide a specific forecast of models (for instance iPhone vs Android) in this study.

Does this report include vendor shipment share for Mobile POS?
Yes and No.  We share the top vendors in the report but not the sizing of each.  We have this information in our Mobile POS by Vendor Data Service, where we discuss the number of shipments by Apple, HP, Toshiba, Zebra, and others. And for software, the Mobile POS SW Data Service is available that looks at share of Square, ShopKeep, Oracle, First Data and others.

Are IHL Analysts available to present the findings to my management team or user’s group?
Sure, we do speaking engagements all the time. Simply contact us at ihl(at)ihlservices.com

Can I share this study in my company?
Yes, each of research products come with an enterprise license so it is free for anyone internal to your organization. See below for more.

Can I share this study with partners and clients?
Not in entirety unless you have negotiated a distribution license with IHL. Basically we don’t want the study going to partners and clients who should otherwise purchase a license. This is what we do for a living, and if people violate this we can no longer do the research. Contact us at ihl(at)ihlservices.com with any questions.

Can I quote this study in my presentations and press releases?
In most cases this is fine but we ask that you run it by us first at ihl(at)ihlservices.com. Typically things shared in percentages (ie. this is 20% increase) then that is fine. Items in raw $$$ or units typically we will not allow to share. But we can work with you on this. We realize that you buy the research to use, so we can usually find a nice compromise that protects our IP and meets your needs.

Was this a survey or a paper?
A little of both. When it comes to this sort of impact study it is part art and science. We have several primary research studies behind the numbers. These are then extrapolated across segments and markets to provide overall sizing. We run this by key clients and other analysts for their insight and view as well before we release. So the cornerstone is detailed primary research data with CIOs meshed with numerous analysts with over 100 combined years of retail sizing experience to build the models.

Is more detail available beyond what is in the study?
Yes, indeed. We have an extremely detailed Retail WorldView IT Sizing model that allows us to look at over 300 technologies across every region of the world by segment. So we can customize the research output just for your needs. Simply contact us at ihl(at)ihlservices.com or +1.615-591-2955

Can I get access to the analysts who wrote or partnered in the study?
Yes, one of the core differentiators of IHL Research Studies is that included in part of the price is up to 1 hour with the analyst to ask follow-up questions or dig further into any assumptions. This does not extend to getting more data, just better insight into how we arrived at the data and came to the conclusions from that data.

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License Options

Single User License – a lower priced license that is designed for use for a single user, not to be shared internal with other users or externally to partner, customers or other parties.

Enterprise License – a license that allows for the research to be accessed and shared internally with anyone else within the organization and wholly owned subsidiaries.

IHL Group License and Fair Use Agreement

All of IHL Group’s generally available research are electronic licenses and are limited by the license type chosen for purchase.  For Single User Licenses this means that the person buying the research is the only person to use the research.

For Enterprise Licenses, these can be shared freely within the company. We only ask that this information not be shared with partners or others outside the purchasing company without authorization from IHL Group. The license does not extend to joint ventures or other partnerships. If the relationship is not a wholly-owned subsidiary, then both parties would need a license.

Practically, this implies the following:

  1. The purchasing company can use the data and research worldwide internally as long as the international organizations are wholly owned subsidiaries of the purchasing company.
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  4. The purchasing company can reference qualitative quotes in printed material with written approval from IHL Group.
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