Entering 2020, the retail world was already dealing with tremendous growth in merchandise returns, with fraud and overall costs to the retailer increasing at an exponential rate due to online sales being returned to stores. In 2015 the total value of merchandise returns was estimated at $643 billion globally. By […]
Read More ›
Amazon has changed retailing with Amazon Prime… how much? What percentage of the population has Prime. How do those shoppers react differently? And how must retailers respond in this new world. Click for webinar replay Download white paper Download the slides from the webinar For […]
Read More ›
Amazon Prime continues to radically transform consumer behavior. The advent of free two-day shipping, membership, and other benefits from Amazon provide a compelling reason for consumers not to visit stores. Retailers are actually driving consumers to Amazon by not addressing issues important to their customers. This study points to what […]
Read More ›
The following is a replay of a webinar from December 15th on how retail is moving towards Unified Commerce. Unified Commerce is one step beyond Omnichannel and includes the technology enabled retail functions (both inside and outside the company) to serve the consumer where, when and how they desire. Multi ->Cross->Omni->Unified […]
Read More ›
If IBM and Apple for retail were people on Facebook right now, the relationship status would say ” Its complicated. ” There is no doubt that company-wide, in all industries, this is a deal that provides great synergies for both companies. Apple gets a dedicated top notch sales and service team into […]
Read More ›
Every year vendors naturally spend lots of time, energy, and money setting up booths, demos, and having parties around the National Retail Federation Big Show. Why not, this is where the customers are. But much of this investment never reaches its full potential because they neglect to take some simple […]
Read More ›