There are many criteria that have separated the winners since the beginning of the pandemic, but there is one technology that winning retailers are rolling out in 2021 at a rate nearly 9.5x the rate of others. You would think it is a new technology like AI/ML or something specifically […]
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IHL researched over 300 North America Retail Brands as part of our Retail Competitive Leaders Study and asked them which of 30 top vendors they would be increasing their business with the most and by how much in 2020. The results were clear: the largest vendors are taking an even […]
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Amazon has changed retailing with Amazon Prime… how much? What percentage of the population has Prime. How do those shoppers react differently? And how must retailers respond in this new world. Click for webinar replay Download white paper Download the slides from the webinar For […]
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Amazon Prime continues to radically transform consumer behavior. The advent of free two-day shipping, membership, and other benefits from Amazon provide a compelling reason for consumers not to visit stores. Retailers are actually driving consumers to Amazon by not addressing issues important to their customers. This study points to what […]
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The U.S retail sector of late has been much maligned. While dramatic headlines suggest online retailers will be the death of traditional brick and mortar stores, the evidence suggests otherwise. A look at U.S. Economic Census numbers for retail during the last seven years (excluding food service and automobiles) shows […]
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