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North American Retail POS Terminals

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Product Overview

Date of PublicationMarch 29, 2016
GeographyNorth America
FormatElectronic PDF

Two years after the press was announcing the demise of the Retail POS Terminal market in North America, Point-of-Sale technology is anything but dead.  POS shipments have actually grown at significant rates rather than declining. There are some key trends related to Unified Commerce that are making the refresh of traditional POS technology even more important than previous years.

This 69 page study focuses on the Retail POS market in North America for 2015-2020. It includes shipment, installed base and trends analyses of POS devices. The report is designed for use by POS Hardware and Software Providers, Maintenance Providers, Printer Manufacturers, EFT device vendors, Retailers and others who might have a vested interest in the North American Point-of-Sale Market.

Additionally, the report covers emerging trends and influences that affected the market in 2014 and those that will help form market decisions in the future. It also includes estimated market value for shipments and installed base and a forecast for shipments and installed base through 2018.

For an outline and sample pages, see the Preview tab.

As we have for the past few years, we also include complete hospitality segments as part of the report.

We provide detailed analysis in 13 retail market segments:

Food/Supermarkets
Drug Stores
Superstores/Warehouse Clubs (Costco, Sam’s, etc. Includes Wal-Mart and KMart Super Centers)
Department Stores (Traditional anchor stores and discount department chains)
Category Killers (Home Centers, Electronics, Pet Superstores, Bookstores, Sporting Goods, Furniture, etc.)
Specialty Other (mall and strip-mall based Specialty Stores, predominantly apparel, shoes and gifts).
Mass Merchandisers (includes Discount Stores)
Convenience Stores/Gas Stations
Table Service Restaurants (Including hotel bar/restaurant)
Quick Service Restaurants/Fast Food
Lodging
Casino/Cruise
Entertainment: Theaters, Theme Parks, Stadiums, Museums, Parks

Table of Contents

INTRODUCTION

Introduction / Background and Objectives
Retail Segment Definitions Used
POS Definitions Used
Tier Definitions

TRENDS, DRIVERS & BARRIERS

NORTH AMERICAN POS DETAILS – TOTAL MARKET

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

RETAIL SEGMENT POS DETAILS

Food / Grocery

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Drug Stores

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Superstores / Warehouse Clubs

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Department Stores

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Category Killers

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Specialty Other

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Mass Merchandisers

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Convenience Stores

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Bar / Restaurant

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Quick Service / Fast Food

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Lodging

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Entertainment: Casinos & Cruise Lines

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

Entertainment: Theme Parks, Theaters, Sports Arenas, etc

Description
Key Trends
Store POS Characteristics
POS Opportunity & Forecast
Key Vendors

SUMMARY TABLES

MARKET SIZING

FORECASTS

List of Figures

Total Market – Stores by Chain Annual Revenue
Total Market – POS Shipments History
Total Market – POS Installed Base History
Food / Grocery – Stores by Chain Annual Revenue
Food / Grocery – POS Shipments History
Food / Grocery – POS Installed Base History
Drug Stores – Stores by Chain Annual Revenue
Drug Stores – POS Shipments History
Drug Stores – POS Installed Base History
Superstore / Warehouse Clubs – Stores by Chain Annual Revenue
Superstore / Warehouse Clubs – POS Shipments History
Superstore / Warehouse Clubs – POS Installed Base History
Department Stores – Stores by Chain Annual Revenue
Department Stores – POS Shipments History
Department Stores – POS Installed Base History
Category Killers – Stores by Chain Annual Revenue
Category Killers – POS Shipments History
Category Killers – POS Installed Base History
Specialty Other – Stores by Chain Annual Revenue
Specialty Other – POS Shipments History
Specialty Other – POS Installed Base History
Mass Merchandisers – Stores by Chain Annual Revenue
Mass Merchandisers – POS Shipments History
Mass Merchandisers – POS Installed Base History
Convenience Stores – Stores by Chain Annual Revenue
Convenience Stores – POS Shipments History
Convenience Stores – POS Installed Base History
Bar / Restaurants – Stores by Chain Annual Revenue
Bar / Restaurants – POS Shipments History
Bar / Restaurants – POS Installed Base History
Quick Service / Fast Food – Stores by Chain Annual Revenue
Quick Service / Fast Food – POS Shipments History
Quick Service / Fast Food – POS Installed Base History
Lodging – Stores by Chain Annual Revenue
Lodging – POS Shipments History
Lodging – POS Installed Base History
Entertainment: Casinos & Cruise Lines – Stores by Chain Annual Revenue
Entertainment: Casinos & Cruise Lines – POS Shipments History
Entertainment: Casinos & Cruise Lines – POS Installed Base History
Entertainment: Theme, Theaters & Sports – Stores by Chain Annual Revenue
Entertainment: Theme, Theaters & Sports – POS Shipments History
Entertainment: Theme, Theaters & Sports – POS Installed Base History
North American Overall POS Shipments History
North American Overall POS Installed Base History
2016 North American POS Market Sizing
North American POS Shipments Forecast for 2016 – 2020
North American POS Installed Base Forecast for 2016 – 2020

Provided in Marketing Relationship with:

Download Complete Study Outline

What do you define as POS?
At IHL we believe it is important that we state clearly the definitions of what we are classifying as a POS device. For the purposes of our analysis, we are defining POS as PC-based workstations, namely PC-class Processor-based and LAN-available terminals. Although others might include Electronic Funds Terminals as POS, we do not include them here. Perhaps the best definitions come from the use of the current model names of the top vendors that we are including:

Toshiba GC: SurePOS 300, 500 and 700 families, TCx700, TCxWave
Hewlett Packard: rp2, rp5, rp7 and rp9 families, PCOCD
Wincor Nixdorf: BEETLE family
NCR: RealPOS 20, 40, 50, 60, 70, 80 families
Fujitsu: TeamPOS 3000 and 7000 families

In our research, we do include PC on Cash Drawer Devices (PCOCD), however, we do not attempt to distinguish between vendors unless a particular market is affected significantly. We do include Self-Checkout terminals in the count, but do not break them out separately. For this detail we suggest our Self-Checkout Study.

We do not include Electronic Cash Registers (ECR) in our study. Although the lines have blurred as to POS and ECR in terms of processors and connectivity, we believe there is a clear distinction in functionality, expandability, and serviceability between the devices. Thus, we are considering the low end devices in the study as those of the Wincor BEETLE /Express, HP RP2, and NCR RealPOS 20 types.

What segments are included in the study?
Our format for the study is based on detailed analysis of the following 10 retail market segments:

Food/Supermarkets
Drug Stores
Superstores/Warehouse Clubs
Department Stores
Category Killers (Home Centers, Electronics, Pet Superstores, Bookstores, Sporting Goods, Furniture, etc.)
Specialty Other (mall and strip-mall based Specialty Stores, predominantly apparel, shoes and gifts)
Mass Merchandisers (includes Discount Stores)
Convenience Stores/Gas Stations
Bar/Restaurants
Quick Service/Fast Food
Lodging
Entertainment – Casino/Cruise
Entertainment – Theme, Theaters, Sports

For the purposes of this report we do not count units that are in labs; we only count those in pilot or in rollout.

Can I share this study in my company?
Yes, each of research products come with an enterprise license so it is free for anyone internal to your organization. See below for more.

Can I share this study with partners and clients?
Not in entirety unless you have negotiated a distribution license with IHL. Basically we don’t want the study going to partners and clients who should otherwise purchase a license. This is what we do for a living, and if people violate this we can no longer do the research. Contact us at ihl(at)ihlservices.com with any questions.

Can I quote this study in my presentations and press releases? In most cases this is fine but we ask that you run it by us first at ihl(at)ihlservices.com. Typically things shared in percentages (ie. this is 20% increase) then that is fine. Items in raw $$$ or units typically we will not allow to share. But we can work with you on this. We realize that you buy the research to use, so we can usually find a nice compromise that protects our IP and meets your needs.

Was this a survey or a paper?
A little of both. When it comes to this sort of impact study it is part art and science. We have several primary research studies behind the numbers. These are then extrapolated across segments and markets to provide overall sizing. We run this by key clients and other analysts for their insight and view as well before we release. So the cornerstone is detailed primary research data with CIOs meshed with numerous analysts with over 100 combined years of retail sizing experience to build the models.

Is more detail available beyond what is in the study?
Yes, indeed. We have an extremely detailed Retail WorldView IT Sizing model that allows us to look at over 300 technologies across every region of the world by segment. So we can customize the research output just for your needs. Simply contact us at ihl(at)ihlservices.com or +1.615-591-2955

Can I get access to the analysts who wrote or partnered in the study?
Yes, one of the core differentiators of IHL Research Studies is that included in part of the price is up to 1 hour with the analyst to ask follow-up questions or dig further into any assumptions. This does not extend to getting more data, just better insight into how we arrived at the data and came to the conclusions from that data.

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For Enterprise Licenses, these can be shared freely within the company. We only ask that this information not be shared with partners or others outside the purchasing company without authorization from IHL Group. The license does not extend to joint ventures or other partnerships. If the relationship is not a wholly-owned subsidiary, then both parties would need a license.

Practically, this implies the following:

  1. The purchasing company can use the data and research worldwide internally as long as the international organizations are wholly owned subsidiaries of the purchasing company.
  2. The data or any research cannot be distributed in whole or in part to partners or customers without express written approval from IHL Group.
  3. The purchasing company may quote components of the data (limited use) in presentations to customers such as specific charts. This is limited to percentage components, not individual unit information. Unit data cannot be shared externally without express written approval from IHL Group. All references to the data in presentations should include credit to IHL Group for the data.
  4. The purchasing company can reference qualitative quotes in printed material with written approval from IHL Group.
  5. All requests requiring written approval should be submitted to ihl(at)ihlservices.com and will be reviewed within one business day.

For Distributed Licenses, if applicable, the research can be shared with prospective customers and potential institutional investors.  It cannot be shared with partners or other vendors who should be purchasing their own licenses.

For any questions regarding this policy, please contact us at 1-888-IHL-6777 (North America) +1.615.591.2955 (International) or email us at ihl(at)ihlservices.com.

IHL Group License and Fair Use Agreement

All of IHL Group’s generally available research subscriptions are electronic licenses and can be shared freely within the purchasing organization and wholly owned subsidiaries. We only ask that this information not be shared with partners or others outside the purchasing company without authorization from IHL Group. The license does not extend to joint ventures or other partnerships. If the relationship is not a wholly-owned subsidiary, then both parties would need a license.

Practically, this implies the following:

  1. The purchasing company can use the data and research worldwide internally as long as the international organizations are wholly owned subsidiaries of the purchasing company.
  2. The data or any research cannot be distributed in whole or in part to partners or customers without express written approval from IHL Group.
  3. The purchasing company may quote components of the data (limited use) in presentations to customers such as specific charts. This is limited to percentage components, not individual unit information. Unit data cannot be shared externally without express written approval from IHL Group. All references to the data in presentations should include credit to IHL Group for the data.
  4. The purchasing company can reference qualitative quotes in printed material with written approval from IHL Group.
  5. All requests requiring written approval should be submitted to ihl(at)ihlservices.com and will be reviewed within one business day.

For any questions regarding this policy, please contact us at 1-888-IHL-6777 (North America) +1.615.591.2955 (International) or email us at ihl(at)ihlservices.com.