WorldWide Retail IT Hardware Market


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Date of PublicationOctober 2, 2023

This is one of several hospitality studies under the IHL Insight Market View series of research that is part of the Retail Executive Advisory Program (REAP) at IHL.  This study looks at the Total Retail Hardware Market.  This is one of 14 studies this year on different aspects of the Retail IT Market.

Readers of this research will get a forecast for Hardware and Hardware Maintenance.  Breakouts are included for Store Level Hardware, Supply Chain and Data Center Hardware, and then Total Hardware.  Within Store Level you also get rankings in North America for POS Hardware for Food/Drug/Mass Merchants, General Merchandise (Dept and Specialty Stores) and Hospitality.

Next we provide rankings for combined Hardware and Hardware Maintenance.  Then we discuss market trends, drivers and market barriers.

The IHL Insight Market View Map then positions vendors against each other in a 3-dimensional quadrant view.  The upper right quadrant shows someone who is a leader in market strength and also in growth, innovation, and unified commerce coverage.  What is unique about the IHL approach is we also add a further dimension of market share scale so you can not only see who is in what quadrant, but how strong they are as well.  This is ideal as executives review their market position and consider competitors and acquisition candidates.

Finally, we provide market profiles on the top 15 hardware providers by revenue.  Each profile includes total revenues, revenues by hardware, software, SaaS, and services, revenues by region, and revenues by Line of Business Category.  In addition, the profiles include merger and acquisition information as well as key clients.

The data, forecasts, and positioning maps are provided Worldwide as well as a deep dive on North America.

What makes this research different and more rigorous is that it is based on a very sophisticated and highly objective research model.  It allows vendors, retailers and analysts to see who are the real leaders in retail software, true software market rankings, who is leading in the fast growing software-as-a-service market, and which vendors are leading in sales, innovation, market reach and can implement a complete unified commerce approach to retail.


Market Definition and Overview
What’s Included
Key Definitions
What’s Not Included
Hardware Infrastructure
Elephants in the Room
Trends, Drivers, and Barriers
Worldwide Forecasts and Market Sizing
Total Hardware Spend
Hardware Spend by Segment
Hardware Spend by Vendor
North American Forecasts and Market Sizing
Total Hardware Spend
Hardware Spend by Segment
Hardware Spend by Vendor
IHL Insight Market View Vendor Positioning Maps
Hardware Spend by Vendor – Total Retail Hardware
Hardware Spend by Vendor – Supply Chain/Home Office/Data Center
Hardware Spend by Vendor – Store Level 
Vendor Profiles (see above for what’s included)
Appendix – Categories of Hardware Included

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What Segments Constitute Your Definition of Retail?

We use the following segments to define Retail and some examples.  This research uses all of these segments.

Food/Grocery (Kroger, Safeway, Trader Joe’s, Wakerfern, Tesco,)
Drug Stores (Walgreens, CVS)
Superstore/Warehouse Clubs/Hypermarkets (Walmart, BJ’s Wholesale, Costco, Auchan)
Mass Merchants (Target, Meijer Stores)
Department Stores (JC Penney, Sears, Kohls, Kaufaf, Marks and Spencer)
Specialty Hard Goods (Home Depot, Lowes, Best Buy, Rooms to Go, Canadian Tire)
Specialty Soft Goods (H&M, Limited Stores, Wet Seal)
Convenience/Gas/Forecourt (Chevron, Exxon,)
Fast Food (McDonald’s, Subway, Burger King, Pizza Hut, Taco Bell)
Bar/Restaurant (Applebees, Buffalo Wild Wings, Chipotle)
Lodging (Marriott, Sheraton, Hilton)
Entertainment:Casinos and Cruises (Carnival, Harrah’s, Wynn, Caesar’s Palace)
Entertainment:Museums, Theme Parks, Theaters, Others (Disney, Universal, AMC, Carmike)

What types of Hardware are included?

In total there are over 25 hardware categories included in the research.  These fit into the following categories:

Bar Code Printer
Beacon/Proximity Sensing
Cash Management
Coupon Printing
Data Warehouse Appliance
Digital Signage
EFT, Credit Card, Signature Capture
Handheld Communications
Handheld Scanner/Terminal
Loss Prevention
Mobile POS
Mobile Printer
POS Printer
RFID Antennas, Payment, Readers, Tags
Storage Area Network
Traffic Counter
WAN Communications
WFM Timekeeping
WiFi Communications

Is this put together by primary research, secondary research?

Yes, all of the above.  We utilize our Sophia Data Service, WorldView IT Sizing Forecast Model, custom primary and secondary research and vendor interviews to put this together.  Contact us and we would be happy to go over the methodology with you.

Can I share this study in my company?

Yes, if your company has an advisory relationship with IHL, you can share internally.

Can I share the data externally?

With written permission from IHL we allow certain components to be shared externally.  However, as a standard rule IHL research studies and content cannot be shared externally with clients and partners.  That being said, we are open to individual queries and do make exceptions for marketing purposes with the appropriate licenses.  Once again, we just ask those be made in writing to ihl(at)ihlservices.com.

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This research is available individually or via a subscription of our Retail Executive Advisory Program. For more information on the REAP Program, please click here or contact us at ihl@ihlservices.com and we can customize a program specifically for your company.  The core offerings are the following: (Click photo to enlarge).

Each of the research studies comes with an Enterprise license so the data, studies can be shared internally among your entire team. For more questions and to begin, contact us.

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