This is one of several studies under the IHL Insight Market View series of research that is part of the Retail Executive Advisory Program (REAP) at IHL. This study looks at top vendors and what their customers are saying about them for their investment plans in 2019.
This data is the result of a primary research study and was collected from retailers representing over 220 retail brands. The data is a cross-tabbed view of individual vendor’s customers and their responses. The manner in which it is written is recommendations from the data to each individual vendor represented based on their data, but there is GREAT competitive value in the data and insight for retailers considering each vendor. For it helps them understand why other customers buy their solutions and why.
Each profile is a series of charts and reviews of the data in the broader study. Here are some of the data points that you get on each vendor.
Average Order Value Increase – This is the average increase/decrease in sales revenue for each customer who responded to the survey. This includes customers increasing, decreasing, don’t work with, won’t work with. It is a level measurement across all vendors and all respondents.
% of Customers Decreasing/Increasing Business with the Vendor– The bar represents the percentage of customers increasing or decreasing spend.
Overall Sales Growth Comparison – This is a picture of the sales growth of the company’s customers in 2017 and expected increase in 2018 compared to the average retailer in the study.
Expected 2019 Revenue Growth by Channel – This looks at the vendor’s customers vs. the market in terms of plans sales growth at store level, through desktop ecommerce and mobile ecommerce.
Customer 2019 Growth Plans- This is a comparison of the vendor’s customers growth plans in terms of growth in the number of stores, store remodels.
Top Priorities for 2018 – Looking at the top Store Priorities in the current IHL/RIS News study, how do this vendor’s customers prioritize these items verses the entire market. This shows where this vendor wins and doesn’t win with great data insights.
IT Spend Comparison – This looks at a comparison of customers increasing business with this vendor and average retailer in terms of plans to increase overall IT spend and store level IT spend.
% of Software Budget in Cloud– For customers increasing business with the vendors, what percentage of their software budget is being spent on cloud based solutions.
2019 Ecommerce Fulfillment Plans – For each vendor, what is the % of each manner that their customers are fulfilling ecommerce orders and how does this compare to average retailers.
Adoption of Emerging Technologies – Retailers area investing in technologies like AI/Machine Learning, Beacons, Analytics, IoT, and many others are differing rates. This section rates the average increase in spend for customers increasing business with a vendor and overall retailers in the study.
Concluding Thoughts– This is our overall observations of the data as it relates to the vendor.
TABLE OF CONTENTS
Introduction
How To Read This Report
Vendor Profiles
Amazon
Apple
Aptos
AT&T
Cisco
Fujitsu
HP
IBM
Infor
Infosys
JDA
Manhattan Associates
Microsoft
NCR
Oracle
Salesforce
SAP
SAS
Verizon
Zebra
Overall Market View – Who Is Winning In Their Markets
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Why These Vendors and Not Others?
We actually included a lot more vendors in the research, however, we did not receive enough answers for each of those vendors to make what we believed was a fair assessment about their business. These are the top 30 or so vendors by number of responses. If a vendor did not achieve a minimum level of retailers or restaurants in the responses, we did not include.
What Segments Constitute Your Definition of Retail?
We use the following segments to define Retail and some examples. This research uses all of these segments.
Food/Grocery (Kroger, Safeway, Trader Joe’s, Wakerfern, Tesco,)
Drug Stores (Walgreens, CVS)
Superstore/Warehouse Clubs/Hypermarkets (Walmart, BJ’s Wholesale, Costco, Auchan)
Mass Merchants (Target, Meijer Stores)
Department Stores (JC Penney, Sears, Kohls, Kaufaf, Marks and Spencer)
Specialty Hard Goods (Home Depot, Lowes, Best Buy, Rooms to Go, Canadian Tire)
Specialty Soft Goods (H&M, Limited Stores, Wet Seal)
Convenience/Gas/Forecourt (Chevron, Exxon,)
Fast Food (McDonald’s, Subway, Burger King, Pizza Hut, Taco Bell)
Bar/Restaurant (Applebees, Buffalo Wild Wings, Chipotle)
Lodging (Marriott, Sheraton, Hilton)
Entertainment:Casinos and Cruises (Carnival, Harrah’s, Wynn, Caesar’s Palace)
Entertainment:Museums, Theme Parks, Theaters, Others (Disney, Universal, AMC, Carmike)
What types of software are included?
In total there are over 116 software categories included in the research. These fit into the following categories:
Store Systems
Commerce Solutions
Enterprise Accounting, Finance, and HR
Enterprise Application Development
Enterprise Collaboration
Infrastructure
Legal and Real Estate
Merchandise/Supply Chain Management
Sales and Marketing
Business Intelligence
Is this put together by primary research, secondary research?
This particular research was a primary research survey of North American Based Retailers. Many of these retailers are global in nature, but they were based in the US. In total there were retailers representing 220 retail brands.
Can I share this study in my company?
Yes, if your company has an advisory relationship with IHL, you can share internally.
Can I share the data externally?
Not specifically, we ask that you reach out to us in writing to ihl(at)ihlservices.com.
This research is available individually or via a subscription of our Retail Executive Advisory Program. Please click here or contact us at ihl@ihlservices.com and we can customize a program specifically for your company. You can receive immediately by ordering via the button above.
Each of the research studies comes with an Enterprise license so the data, studies can be shared internally among your entire team. For more questions and to begin, contact us.
