With stores being closed and returns not allowed during the pandemic, retailers are facing a huge wave of merchandise likely coming back for refunds that happen to coincide with their toughest time financially. Returns have always been a cumbersome process for most retailers with different policies for different merchandise, with local laws providing a complex operation. Even in the best of situations most retailers are losing many points of margin for every return. Now with COVID-19, additional steps must be taken to ensure the safety of customers and associates adding to the financial burdens.

Thursday June 4, 2020  – 11am EST

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