North America Point-of-Sale (POS) Terminal Market Study – 2023

PRODUCT OVERVIEW

This study provides an analysis of the 2023 North America Point-of-Sale (POS) Terminal Market. With the rebound in chip production and easing of supply chain issues, POS Shipments saw strong double-digit growth in 2022. The forecast for 2023 is still positive, however, higher interest rates will slow the growth we saw in 2022. This 64 page study focuses on the North America Point-of-Sale (POS) Terminal Market for 2022-2027. It includes shipment, installed base and trends analyses of POS devices. The report is designed for use by POS Hardware Providers and POS Software Providers, Maintenance Providers, Printer Manufacturers, EFT device vendors, Retailers and others who might have a vested interest in the North American Point-of-Sale Terminal Market. Additionally, the report covers emerging trends and influences that affected the top Retail POS Software in US as well as the top Retail POS Software in Canada in 2021 and those that will help form market decisions in the future. It also includes estimated market value for shipments and installed base and a forecast for shipments and installed base through 2026. For an outline and sample pages, see the Preview tab. As we have for the past few years, we also include complete hospitality segments as part of the report.

We provide detailed analysis in 13 retail market segments:

  • Food/Supermarkets
  • Drug Stores
  • Superstores/Warehouse Clubs (Costco, Sam’s, etc. Includes Wal-Mart and Target Supercenters)
  • Department Stores (Traditional anchor stores and discount department chains)
  • Category Killers (Home Centers, Electronics, Pet Superstores, Bookstores, Sporting Goods, Furniture, etc.)
  • Specialty Other (mall and strip-mall based Specialty Stores, predominantly apparel, shoes and gifts)
  • Mass Merchandisers (includes Discount Stores)
  • Convenience Stores/Gas Stations
  • Table Service Restaurants (Including hotel bar/restaurant)
  • Quick Service Restaurants/Fast Food Lodging
  • Casino/Cruise Entertainment: Theaters, Theme Parks, Stadiums, Museums, Parks

Related Studies include the following:

HIGHLIGHTS

Table of Contents

INTRODUCTION

Introduction / Background and Objectives Retail Segment Definitions Used POS Definitions Used Tier Definitions

TRENDS, DRIVERS & BARRIERS

NORTH AMERICAN POS DETAILS – TOTAL MARKET

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

RETAIL SEGMENT POS DETAILS

Food / Grocery

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Drug Stores

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Superstores / Warehouse Clubs

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Department Stores

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Category Killers

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Specialty Other

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Mass Merchandisers

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Convenience Stores

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Bar / Restaurant

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Quick Service / Fast Food

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Lodging

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Entertainment: Casinos & Cruise Lines

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

Entertainment: Theme Parks, Theaters, Sports Arenas, etc

Description Key Trends Store POS Characteristics POS Opportunity & Forecast Key Vendors

SUMMARY TABLES

MARKET SIZING

FORECASTS

List of Figures

Total Market – Stores by Chain Annual Revenue Total Market – POS Shipments History Total Market – POS Installed Base History Food / Grocery – Stores by Chain Annual Revenue Food / Grocery – POS Shipments History Food / Grocery – POS Installed Base History Drug Stores – Stores by Chain Annual Revenue Drug Stores – POS Shipments History Drug Stores – POS Installed Base History Superstore / Warehouse Clubs – Stores by Chain Annual Revenue Superstore / Warehouse Clubs – POS Shipments History Superstore / Warehouse Clubs – POS Installed Base History Department Stores – Stores by Chain Annual Revenue Department Stores – POS Shipments History Department Stores – POS Installed Base History Category Killers – Stores by Chain Annual Revenue Category Killers – POS Shipments History Category Killers – POS Installed Base History Specialty Other – Stores by Chain Annual Revenue Specialty Other – POS Shipments History Specialty Other – POS Installed Base History Mass Merchandisers – Stores by Chain Annual Revenue Mass Merchandisers – POS Shipments History Mass Merchandisers – POS Installed Base History Convenience Stores – Stores by Chain Annual Revenue Convenience Stores – POS Shipments History Convenience Stores – POS Installed Base History Bar / Restaurants – Stores by Chain Annual Revenue Bar / Restaurants – POS Shipments History Bar / Restaurants – POS Installed Base History Quick Service / Fast Food – Stores by Chain Annual Revenue Quick Service / Fast Food – POS Shipments History Quick Service / Fast Food – POS Installed Base History Lodging – Stores by Chain Annual Revenue Lodging – POS Shipments History Lodging – POS Installed Base History Entertainment: Casinos & Cruise Lines – Stores by Chain Annual Revenue Entertainment: Casinos & Cruise Lines – POS Shipments History Entertainment: Casinos & Cruise Lines – POS Installed Base History Entertainment: Theme, Theaters & Sports – Stores by Chain Annual Revenue Entertainment: Theme, Theaters & Sports – POS Shipments History Entertainment: Theme, Theaters & Sports – POS Installed Base History North American Overall POS Shipments History North American Overall POS Installed Base History North American POS Market Sizing North American POS Shipments Forecast for 2022 – 2027 North American POS Installed Base Forecast for 2022 – 2027

PREVIEW

FAQS

At IHL we believe it is important that we state clearly the definitions of what we are classifying as a POS device. For the purposes of our analysis, we are defining POS as PC-based workstations, namely PC-class Processor-based and LAN-available terminals. Although others might include Electronic Funds Terminals as POS, we do not include them here.

In our research, we do include PC on Cash Drawer Devices (PCOCD), however, we do not attempt to distinguish between vendors unless a particular market is affected significantly.

We do not include Electronic Cash Registers (ECR’s) in our study. Although the lines have blurred as to POS and ECR in terms of processors and connectivity, we believe there is a clear distinction in functionality, expandability, and serviceability between the devices.

Our format for the study is based on detailed analysis of the following 10 retail market segments:

Food/Supermarkets Drug Stores Superstores/Warehouse Clubs Department Stores Category Killers (Home Centers, Electronics, Pet Superstores, Bookstores, Sporting Goods, Furniture, etc.) Specialty Other (mall and strip-mall based Specialty Stores, predominantly apparel, shoes and gifts) Mass Merchandisers (includes Discount Stores) Convenience Stores/Gas Stations Bar/Restaurants Quick Service/Fast Food Lodging Entertainment – Casino/Cruise Entertainment – Theme, Theaters, Sports

For the purposes of this report we do not count units that are in labs; we only count those in pilot or in rollout.

Yes, each of research products come with an enterprise license so it is free for anyone internal to your organization. See below for more.

Not in entirety unless you have negotiated a distribution license with IHL. Basically we don’t want the study going to partners and clients who should otherwise purchase a license. This is what we do for a living, and if people violate this we can no longer do the research. Contact us at ihl(at)ihlservices.com with any questions.

In most cases this is fine but we ask that you run it by us first at ihl(at)ihlservices.com. Typically things shared in percentages (ie. this is 20% increase) then that is fine. Items in raw $$$ or units typically we will not allow to share. But we can work with you on this. We realize that you buy the research to use, so we can usually find a nice compromise that protects our IP and meets your needs.

A little of both. When it comes to this sort of impact study it is part art and science. We have several primary research studies behind the numbers. These are then extrapolated across segments and markets to provide overall sizing. We run this by key clients and other analysts for their insight and view as well before we release. So the cornerstone is detailed primary research data with CIOs meshed with numerous analysts with over 100 combined years of retail sizing experience to build the models.

Yes, indeed. We have an extremely detailed Retail WorldView IT Sizing model that allows us to look at over 300 technologies across every region of the world by segment. So we can customize the research output just for your needs. Simply contact us at ihl(at)ihlservices.com or +1.615-591-2955

Yes, one of the core differentiators of IHL Research Studies is that included in part of the price is up to 1 hour with the analyst to ask follow-up questions or dig further into any assumptions. This does not extend to getting more data, just better insight into how we arrived at the data and came to the conclusions from that data.

PRICING

Single User License – a lower priced license that is designed for use for a single user, not to be shared internal with other users or externally to partner, customers or other parties.

Enterprise License – a license that allows for the research to be accessed and shared internally with anyone else within the organization and wholly owned subsidiaries.

All of IHL Group’s generally available research are electronic licenses and are limited by the license type chosen for purchase.  For Single User Licenses this means that the person buying the research is the only person to use the research.

For Enterprise Licenses, these can be shared freely within the company. We only ask that this information not be shared with partners or others outside the purchasing company without authorization from IHL Group. The license does not extend to joint ventures or other partnerships. If the relationship is not a wholly-owned subsidiary, then both parties would need a license.

Practically, this implies the following:

  1. The purchasing company can use the data and research worldwide internally as long as the international organizations are wholly owned subsidiaries of the purchasing company.
  2. The data or any research cannot be distributed in whole or in part to partners or customers without express written approval from IHL Group.
  3. The purchasing company may quote components of the data (limited use) in presentations to customers such as specific charts. This is limited to percentage components, not individual unit information. Unit data cannot be shared externally without express written approval from IHL Group. All references to the data in presentations should include credit to IHL Group for the data.
  4. The purchasing company can reference qualitative quotes in printed material with written approval from IHL Group.
  5. All requests requiring written approval should be submitted to ihl(at)ihlservices.com and will be reviewed within one business day.

For Distributed Licenses, if applicable, the research can be shared with prospective customers and potential institutional investors.  It cannot be shared with partners or other vendors who should be purchasing their own licenses.

For any questions regarding this policy, please contact us at 1-888-IHL-6777 (North America) +1.615.591.2955 (International) or email us at ihl(at)ihlservices.com.

IHL Group License and Fair Use Agreement

All of IHL Group’s generally available research subscriptions are electronic licenses and can be shared freely within the purchasing organization and wholly owned subsidiaries. We only ask that this information not be shared with partners or others outside the purchasing company without authorization from IHL Group. The license does not extend to joint ventures or other partnerships. If the relationship is not a wholly-owned subsidiary, then both parties would need a license.

Practically, this implies the following:

  1. The purchasing company can use the data and research worldwide internally as long as the international organizations are wholly owned subsidiaries of the purchasing company.
  2. The data or any research cannot be distributed in whole or in part to partners or customers without express written approval from IHL Group.
  3. The purchasing company may quote components of the data (limited use) in presentations to customers such as specific charts. This is limited to percentage components, not individual unit information. Unit data cannot be shared externally without express written approval from IHL Group. All references to the data in presentations should include credit to IHL Group for the data.
  4. The purchasing company can reference qualitative quotes in printed material with written approval from IHL Group.
  5. All requests requiring written approval should be submitted to ihl(at)ihlservices.com and will be reviewed within one business day.

For any questions regarding this policy, please contact us at 1-888-IHL-6777 (North America) +1.615.591.2955 (International) or email us at ihl(at)ihlservices.com.