How COVID-19 Exposed Retail’s Hidden Inventory Distortion

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Date of PublicationJuly 13, 2020

Inventory distortion (combined costs of out-of-stocks and overstocks) was already a huge problem in retail with worldwide costs of over $1 Trillion in 2019.  Things were improving coming into 2020 for many parts of the world but small pockets of issues around BOPIS and local delivery exploded when COVID-19 surge buying occurred and online orders grew at rates of 300% leading to massive out-of-stocks.

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