White Papers - Free Research

BOPIS State of the Industry

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Product Overview

Date of PublicationFebruary 20, 2019
GeographyWorldwide or by Region
LicenseEnterprise-Wide Internal - Subject to Fair Use License
FormatAdobe PDF

Without question the greatest area of retail growth in North America is Buy Online Pickup In Store (BOPIS).  This state of the industry research, in conjunction with Secret Shopper, looks at the current state of the top retailers.  We sent 300 Secret Shoppers to these 10 retailers all over the country.  Specifically, we had the shoppers rate the online experience, time for notification, and the pickup experience among other areas.

An independent study with IHL and Secret Shopper, the data is made available thanks to:

 

 

 

 

 

This product is free. We would ask that you adhere to our license agreement with regards to quoting sections of the research. Our full license agreement may be found below.

IHL Group License and Fair Use Agreement

All of IHL Group’s generally available research are electronic licenses and can be shared freely within the purchasing organization and wholly owned subsidiaries. We only ask that this information not be shared with partners or others outside the purchasing company without authorization from IHL Group. The license does not extend to joint ventures or other partnerships. If the relationship is not a wholly-owned subsidiary, then both parties would need a license.

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