Top Things You Missed

Click-and-collect services were already growing in popularity before the pandemic, but this year slingshot them into use as stores were kept closed and new fulfilment methods were needed.

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Mobile technology use is soaring in retail, and for good reason. IHL Group found retailers that provide mobile sales tools for staff enjoy 77% higher sales growth than those who don't, and those that deploy mobile POS achieve an impressive 92% higher sales.

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At the top of those rankings, with five other retailers in a six-way tie, is Big Lots. The Columbus, Ohio-based discount retail chain has made significant strides in its omnichannel offerings in the past 12 months, jumping from eighth place in last year’s list to the No. 1 position in the 2020 rankings.

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Roaming Hunger, an online marketplace that connects food trucks with events and brands, has partnered with Sleek, a skip-the-line solution provider, to launch an online ordering system for mobile food businesses.

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The company has partnered with Loop Commerce to incorporate the GiftNow gift experience management (GXM) platform into its digital storefront to accelerate digital gift card operations.

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Billed as a full-service, personalization-driven advertising offering, WAG will tap into first-party data culled from Walgreens’ 9,000-plus stores and 100 million-plus loyalty members to provide CG brands with tailored audiences for their promotional efforts.

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The athletic footwear and apparel brand is leveraging the Omnivor Holograms for Retail solution as the platform for its new Nike Virtual View feature.

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It wasn’t just in-store purchases that stopped when the country went into lockdown. Many stores were also forced to put a hold on returns, leaving consumers without any way to get their money back for over a month. That led to a lot of pent-up demand. IHL Group forecast there was between $150 billion and $250 billion worth of products waiting to be returned.

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AB InBev continues to leverage both its tech investments and its scale to navigate the pandemic in the face of dramatic consumer behavior shifts.

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Located in store parking lots, the new service is one of the many ways IKEA is transforming to create an easier and more convenient shopping experience

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Bringg and METRO Inc. announced today a partnership that will help METRO provide a relevant omnichannel customer experience, especially as more consumers are adopting online shopping as part of their shopping habits.

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Corner Bakery announced the launch of new and improved curbside pickup that combines the convenience guests love with the flavors they crave.

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n early summer, Church’s Chicken CEO Joe Christina issued a challenge to his ops team. COVID-19 stretched long enough for the brand to recognize no let-up was in sight.

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Best Buy Canada is implementing NCR Advanced Store Point of Sale (POS) and Loyalty software.

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The women’s specialty retailer is partnering with delivery platform Roadie, which uses an “on the way” delivery model that places deliveries in passenger vehicles already heading in that direction, to provide the service.

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Wakefern Food Corp. is expanding its relationship with consumer intelligence provider Catalina to help brands better understand shopper behavior.

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International fashion brand Desigual plans to start tracing the movement of supplies on a blockchain platform in a bid to bring more transparency and robustness to its supply chains.

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Independent food retailer Hugo’s Family Marketplace has selected equipment-monitoring and task management solutions from Boston-based SmartSense by Digi to improve the grocer’s food safety through automation and organization-wide visibility.

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Incorta, a cloud-agnostic data analytics company, today announced the successful go-live implementation of its Direct Data Platform™ at James Avery Artisan Jewelry, a family-owned jewelry retailer based in Texas. Incorta’s Direct Data Platform gives business users the ability to analyze complex, full-fidelity business data in real-time.

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At a time when the pandemic has seen a massive shift toward digital commerce, the Mexican arm of Walmart – the world’s largest retailer – is looking to leverage the river of remittances that its customers receive from the United States, and to keep more of that cash in-store.

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The fast food chain worked with payments provider Adyen to replace its ageing physical POS hardware with several thousand new terminals controlled by a new centrally managed system.

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El Pollo Loco, Inc. unveiled its new restaurant of the future designed to enhance off-premise convenience powered by a more robust and frictionless digital experience.

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Conagra Brands has selected FoodLogiQ Connect as its quality management solution for expanding global supply chain transparency, digitized audit and document management, and streamlined recall management.

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The Unilever-owned brand has teamed with Accenture to leverage the provider’s new cloud-based IoT platform and its digital manufacturing platform.

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A leading specialty beauty retailer is leveraging cloud-based artificial intelligence (AI) to provide personalized recommendations and realistic try-on via customer mobile device.

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The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions.

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The Inn at Harbor Shores in St. Joseph, Mich., quickly adapted to the coronavirus pandemic as it was unfolding by leveraging an integration between Maestro and INTELITY.

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Cvent, a meetings, events, and hospitality technology provider, and Best Western Hotel Group announced a major, 10-year agreement for Cvent Transient solutions.

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Next month, Loblaw Cos. is slated to deploy a fleet of autonomous delivery vehicles in Toronto to provide short-haul, middle-mile logistics for its PC Express online grocery service.

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Norwegian Cruise Line Holdings Ltd. announced a partnership with AtmosAir Solutions to install continuous disinfection air purification systems across its 28 ship fleet for its three brands.

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Little Caesars and DoorDash are expanding their exclusive partnership, adding Little Caesars stores to DoorDash’s marketplace throughout the U.S. and Canada.

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About 250 units have been outfitted with a new POS system that supports the use of tablets.

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Webhallen, one of Sweden’s retailers of games, hardware, and consumer electronics, will partner with RELEX Solutions, provider of unified retail planning solutions, to optimize forecasting and replenishment.

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Beauty brands’ same-day delivery options have multiplied during the pandemic, and now Uber Eats is making its foray into beauty through a new partnership with The Body Shop launched on November 23.

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Following a multi-agency pitch, Eros Group, a distributors and retailers of world-renowned electronics brands have awarded DViO Digital to drive their omnichannel strategies and plans in the MENA region.

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Dickey’s Barbecue Pit is now available in San Francisco after the franchise opened two of eight virtual kitchen locations planned for the area.

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In preparation for a holiday where consumers will be heavily focused on digital, Ralph Lauren has planned several unique digital launches, from Snapchat integrations to virtual stores to gaming, over the course of the next month.

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The Champaign, Ill.-based sandwich chain announced plans Wednesday to take advantage of a new DoorDash service called Self-Delivery.

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Jacksons Food Stores is implementing a new solution to enhance supplier collaboration and drive profitable merchandise promotions, placement, and pricing.

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ezCater is making it easier to get your favorite Subway restaurant Footlongs for corporate meetings and large gatherings. On Thursday, ezCater announced the launch of Subway's new online catering platform as part of the sandwich chain's overall focus to create even greater digital convenience for guests.

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ezCater is making it easier to get your favorite Subway restaurant Footlongs for corporate meetings and large gatherings. On Thursday, ezCater announced the launch of Subway's new online catering platform as part of the sandwich chain's overall focus to create even greater digital convenience for guests.

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As part of its new RFID program, America Today was looking for a supplier that could ensure a seamless transition for its vendors to switch to RFID, working seamlessly with its hardware and software supplier while offering a flexible, high-performance RFID label.

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PFS announced its new fulfillment distribution center in the Dallas area is live and operating eCommerce fulfillment programs for four brands.

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Francesca's has debuted a new mobile app as it transitions into a digital-focused commerce model.

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The in-demand Canadian outdoor retailer has partnered with PayBright to offer Canadian customers a flexible buy now, pay later option when they shop online.

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Bridgeline Digital, Inc. has announced that the Skechers online store in Indonesia will launch with Celebros Search as its search and product recommendations solution.

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Meijer has partnered with Instacart to offer same-day delivery to homes near its stores in Michigan, Ohio, Indiana, Kentucky, Illinois and Wisconsin.

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Sezzle Inc. today announced its partnership with GameStop to provide the world's largest retailer of video games access to its flexible and innovative digital payment solution. Sezzle is now available at GameStop's more than 3,300 U.S. retail stores, online at www.gamestop.com, and in the GameStop mobile app.

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Officially signing on to partner with Teamwork Commerce, John Fluevog Shoes has taken the steps to provide a full omnichannel experience for their clients worldwide.

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Hermes UK has announced Marks & Spencer as the first retail partner to use its new video technology, Hermes Play.

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