Top Things You Missed

Travelers at the Incheon International Airport in Korea can have food and coffee delivered by robots launched by Baemin, an app provider. The robots are delivering to travelers for cafes and bakeries in Terminal 1.

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DFS Furniture has selected Medallia as its customer experience management platform.

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Global IT platform Givex has announced a partnership with Benjamin, a chain of traditional Brazilian bakeries in São Paulo. Benjamin will use Givex technology to deliver their digital bakery concept, creating an even closer relationship with customers throughout the retail experience, from the point of purchase to after-sales, allowing for continuous innovation and expansion of the brand in the Brazilian market.

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McDonald’s, which hiked its wages last summer to attract and retain more staffing, is after the same goals as Chipotle and White Castle, but CEO Chris Kempczinski isn’t buying the hype around robotics as a near-term solution.

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Walmart is utilizing advanced artificial intelligence (AI) capability and employee expertise to streamline digital product discovery for Spanish-speaking customers. Leonardo Lezcano, engineering manager – Spanish experience lead, Walmart, recently spoke with Chain Store Age about the discount giant’s new in-house-developed Spanish translation solution.

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As The Coca-Cola Company’s new marketing model focuses on adding and retaining consumers through an ecosystem of experiences, it’s also strengthening its RGM capabilities and tapping into pricing intelligence to better navigate the shifting commerce landscape.

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OpenTable signed a global agreement to become a preferred restaurant technology provider to Marriott International. Currently, OpenTable serves more than 1,400 restaurants operated by Marriott hotels in properties across 56 countries throughout the world.

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The social media network said it is shutting down its live shopping feature and shifting its focus to Reels. The company announced the news in a blog post in which it said that, starting on October 1, “you will no longer be able to host any new or scheduled Live Shopping events on Facebook.”

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Stern Partners wanted to connect its brands, and their Salesforce Cloud platforms, with a single partner to create a detailed roadmap. Leveraging a multi-phase digital transformation, Stern Partners wanted to individually optimize e-commerce for its seven retail brands and unite Bootlegger, Cleo’s, Ricki’s, Suzanne’s, Urban Barn and Warehouse One under one multi-cloud Salesforce ecosystem.

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If you can think back to the early days of technology, you might remember hard-to-navigate websites that were anything but intuitive. It goes to show how much we have been able to advance our innovations in just a matter of years. Stater Bros. Markets is upping its own technological prowess, teaming up with the NCR Commerce Platform (NCP) for an exciting rollout.

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This added convenience is already available in twenty-four area Tops stores. Customers use their phones by scanning, and then bagging their items as they shop. While shopping, the user will see a running total and watch their savings and rewards automatically apply. When they're finished shopping, they just visit any pay station for expedited checkout.

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Dick’s Sporting Goods announced Thursday (July 28) that it has teamed up with working capital platform C2FO to offer early payments on approved invoices that will support the long-term success for minority-, veteran-, disabled- and female-owned businesses with streamlined access to capital.

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Having experienced a 350 percent increase in growth since 2020, Sonesta identified Actabl as the industry’s most capable provider for implementing a unified operational environment across its brand portfolio that eliminates potential inefficiencies and needless expense. For backend hotel management needs, each of the company’s managed properties can now leverage Transcendent by Actabl’s Engineering and Enterprise Asset Management technology to streamline both asset and document management processes.

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Bobacino, a startup developing fully automated boba shops, has formed a research and development partnership with Boba Guys, a San Francisco-based chain of Boba cafes, to accelerate the development of Bobacino's technology and explore future collaboration opportunities, according to a press release.

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BWH Hotel Group, one of the world’s largest hotel companies, is the first to integrate its central reservation system (CRS) with Oracle Hospitality OPERA Cloud property management system (PMS) through the Oracle Hospitality Integration Platform. This makes it easy for any hotel within the BWH Hotel Group portfolio – including Best Western Hotels & Resorts and SureStay Hotel Group properties - to adopt OPERA Cloud to simplify and improve operations while delivering great guest service.

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Alimentation Couche-Tard Inc., parent company to the Circle K and Couche-Tard convenience store banners, is part of the latest funding for Kitchen United, a ghost kitchen and restaurant hub technology company.

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7 For All Mankind is helping customers in Brazil find their perfect fit through the adoption of AI sizing technology that the denim brand hopes will boost sales and drive down return rates, while promoting less waste in the apparel industry.

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StrEATS, a Canadian restaurant franchise is putting its customer loyalty programme on the blockchain through a new Tenacious Tacos NFT collection.

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Following the successful test phase of TGI Fridays partnership with Sam Nazarian’s C3 suite of virtual brands, the companies are expanding their partnership, C3 (Creating Culinary Communities) announced on Monday.

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Tiffany & Co. is announcing a new social impact platform that will host its varied diversity, equity and inclusion initiatives. Today, the jeweler lifts the curtain on Atrium — a new platform that aims to bring more women and marginalized communities into creative professions, with a bent on jewelry industry training programs.

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Leon Restaurants, a U.K. fast food brand which operates 80 restaurants, will introduce its own branded self-service coffee kiosks at 68 U.K. fuel stations operated by the U.K. based EG Group following a trial at five locations.

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These digital solutions are poised to gain meaningful adoption by consumers and brands alike, experts say, reshaping how we purchase a range of goods and services.

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Golden Corral is the first Revolution Ordering partner to deploy the new digital group reservation system. The system enables groups– particularly tour groups – to directly book events at their favorite restaurants, banquet halls, events centers, and venues.

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Parkland USA, a division of Parkland Corp., is turning to PriceAdvantage for fuel pricing and Skyline Products for signage. Parkland USA expects to use PriceAdvantage software and Skyline Price Signs across its network of more than 200 retail locations in the United States.

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Prairie Meadows Casino, Racetrack, & Hotel, which is building on the advantages it derives from Agilysys’ inventory and procurement (I&P) automation solution, by deploying seven additional Agilysys solutions that work together across functions and operations to maximize Return on Experience wholistically.

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By adopting the latest innovations in technology, Ginger Market at San Jose State University (SJSU) has been transformed into what it says is Silicon Valley’s first AI-powered autonomous retail experience offering students quality food with maximum convenience and speed.

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Storable announced today that it has struck a deal with Columbia, MO-based StorageMart to provide facility management software and payment processing services. StorageMart will use Storable's storEDGE management software across its entire portfolio, which currently spans 267 facilities in the United States, Canada and the United Kingdom. The company was previously using a custom-built software solution to manage its facilities.

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The Very Group, which operates digital retailer Very, has announced a new partnership with product experience management (PXM) vendor Akeneo.

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Food delivery and payments tech company Waitr will be working with the New Orleans Saints to add in-stadium ordering options for the Caesars Superdome in New Orleans.

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Amazon is expanding its Prime same-day delivery benefit to some other retail brands. The company is offering same-day delivery from select PacSun, Diesel, Superdry and GNC stores to Prime members in certain zip codes of more than 10 U.S. cities, including in and around Atlanta, Chicago, Dallas, Las Vegas, Miami, Phoenix, Scottsdale, Seattle, and Washington D.C. (Some stores also offer the option for in-store pickup.)

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Beauty and fragrance company Coty and Ant Group will ramp up their digitization efforts through a partnership that makes Coty the first beauty company in travel retail to support Alipay and other digital payment methods.

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Tom Henry who serves as chief data and deputy chief information officer manifests a visionary perspective in his data and technology leadership capacities with Schnucks — one he says aligns with the company’s purpose of “nourishing people’s lives”, through the delivery of food and grocery services. One of the company’s core values is to “Try New Things.” The Schnucks leadership team lives this value in part by giving its technology teammates the space and resources to innovate and create industry-leading robotic, digital and data solutions.

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Luxury fashion house Hugo Boss has rolled out digital dressing room technology from Reactive Reality across its websites in Germany, the UK and France.

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Kinney Drugs, a 100% employee-owned leading pharmacy chain in New York and Vermont, has partnered with the NYS Bureau of Narcotic Enforcement and MED-Project to complete the installation of self-service medication collection kiosks in all 75 of its New York stores.

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Levy UK + Ireland, the sports and hospitality sector of  Compass Group UK and Ireland, has launched Tap + Go for stadia, with Leicester City’s King Power Stadium the first to tap the technology.

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Tuesday Morning has partnered with Intalytics for customized location intelligence solutions. As part of this partnership, Intalytics has developed a sales forecasting model that the Tuesday Morning real estate and operations teams will utilize to refine their brick and mortar strategy. The Tuesday Morning team will also have access to SiteIntel, a proprietary analytics platform developed by Intalytics.

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Iceland Foods Ltd., a Scotland-based supermarket chain with thousands of stores in the U.K., has selected Envipco, a Netherlands-based provider of reverse vending machines, to install reverse vending machines at its 87 Scotland stores for the recovery of used beverage containers.

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Getaway, which hosts guests in tiny cabins located in forests and nature areas at least two hours from cities, is partnering with Walmart for the debut of The General Store by Walmart at select outposts. Beginning in fall 2022, Getaway guests will have access to a mini-retail experience that sells seasonal products from Walmart, the travel company’s first official retail partner.

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Schwan’s Home Delivery, the 70-year-old frozen food delivery service, is getting a major technology upgrade from Amazon Web Services (AWS) as it sets up for a nationwide rebrand later this year and changes its name to Yelloh.

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Swiftly is teaming up with 99 Cents Only Stores LLC for its 382 stores across California, Texas, Arizona, and Nevada. The collaboration will provide customers with enhanced mobile shopping experiences and generate new advertising revenue for the extreme-value retailer.

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EAST Miami, has teamed up with Laasie to offer guests a new kind of guest loyalty program. Recognizing guest demand for an increasingly personalized experience, EAST Miami plans to leverageLaasie’s modern, AI-powered loyalty technology to establish more meaningful, dynamic relationships with guests via an instant-gratification rewards model.

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Popular German drugstore Drogerie Markt (DM) has announced that it is installing automatic pick-up lockers in its stores. Customers can easily collect online orders at the pick-up stations. It will install the lockers in at least 700 stores.

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Deepening its connection to the crypto economy, Gucci is accepting ApeCoin and Euro Coin as a form of payment via cryptocurrency processor BitPay, the brand announced via email to Retail Dive. The luxury retailer is the first merchant to start accepting ApeCoin as payment through BitPay.

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Ikea franchisee Ingka Group is expanding its electric vehicles (EV) charger network with more than one thousand new charging points set to be in place by the end of 2024.

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Forter today announced that KICKS CREW, a global e-commerce platform for sneakers and apparel, selected Forter to help scale its business globally, by minimizing friction within the buyer’s journey, driving revenue and reducing fraud.

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Tesco is working on a second checkout-free GetGo store. Self-service terminals will sit alongside an autonomous retail option when the location opens in central London in the near future.

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Since the popularity of TikTok has propelled the video platform to become one of the fastest-growing social media channels, it’s no surprise that grocers have hopped on the video bandwagon to capture the attention of next-generation consumers in the online shopping space. The Fresh Market is already seeing success with its partner Firework, a live-commerce and short-form shoppable video platform.

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Twin Peaks works with Black Box Intelligence to closely follow what both employees and customers think about the brand.

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Blendid, a robotic foodservice solutions provider, has teamed with Jamba, a brand serving freshly blended fruit and vegetable smoothies, made-to-order bowls, fresh-squeezed juices and shots, boosts and bites, to expand Jamba by Blendid autonomous robotic kiosk locations to UCLA.

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Amazon has fixed its sights on the UK’s biggest retailer. Last week, the e-commerce behemoth announced hundreds of grocery items on its website would be “matched and locked” to Tesco Clubcard deals every week. It is understood to be the first time it has price-matched another retailer by name.

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