Analyst Corner

Articles Tagged: customer experience

Retail Gets Religion on Returns

Thursday March 30th, 11 a.m. Eastern

 

Register Here

How the Prime Challenge is Opportunity for Retailers

Amazon Prime continues to radically transform consumer behavior. The advent of free two-day shipping, membership, and other benefits from Amazon provide a compelling reason for consumers not to visit stores. Retailers are actually driving consumers to Amazon by not addressing issues important to their customers. This study points to what […]

Read More ›

What Retailers Must Steal From Disney

It used to be that consumers HAD to go shopping.  But in our time-starved world, with the likes of Amazon delivering not just in 2 days but even in 1 hour, retailers must give consumers a reason they WANT to shop in their stores. To do so, retailers must transform […]

Read More ›